Chancellors - Llandrindod Wells Reviews 

Sharron met us to view the house was very pleasent and very professional, would have no hesitation using this firm again

Sharon has been a great help on our home purchase journey so far. Very knowledgeable and eager to assist.
Even meeting with potential builders for us to gain quotes as we live a 3and a half hours from the office

We have been regularly kept up to date by Sharron, she has been very positive about the property and we feel confident that she will find the right buyer!

Chancellors have been amazing especially during the current house buying climate. They are efficient always answer the telephone and return calls promptly. I have found Wharton based at Llandridod Wells exceptional five star service. Highly recommend

The service I received, or rather didn’t receive, was nothing short of appalling. I made an enquiry, which was initially handled professionally, and a viewing booked in for the subsequent day.
I’m not normally in the habit of writing poor reviews, if I have good service I will always state it, though if I have bad service, I tend to vote with my feet and not use that company again. On this occasion, I feel it absolutely necessary to publish the disgusting and disdainful way I was treated.
The viewing was booked in at 11:30 am, with a representative of Chancellors. My wife called the office at 11:35 as the representative had not arrived to state that she was definitely en route.
The representative arrived at 11:50 am, not even apologising for being late, stating she could not find the property, this was in a small village in mid Wales, with a for sale board directly outside the house???
If we could find a house, why couldn’t the agent?
Whilst this was forgivable, We then failed to gain access to the property, as the key was not available in the key safe, and no access was possible.
The representative made numerous calls to the office, the first five of which were not answered to ascertain was there any way of gaining access to view the property.
Having driven from Kent, which is a round-trip of circa 520 miles, to view a property that we could not gain access to, was extremely frustrating and costly, luckily we had also viewed another property with a different agent in the same locality and all was not lost.
The local office has subsequently failed to call us to try and rearrange an appointment, or redress the diabolical service received.
Luckily, I am not a paying customer of chancellors and therefore have only received a failed buying experience.
If I was the vendor of the property that I was trying to view, I would be disgusted with the apathy experienced, and would certainly be seeking to give the instruction to a more professional agency, though unfortunately, I have to say what a little of the property we did see, was just as bad as the service with very inaccurate details given.
I’m sure I’ll get the standard cut and pasted response from the marketing team ‘ thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directorsatchancellors.co.uk with the details? Many thanks.’ but rest assured all of the information can be traced back to the viewing, obviously assuming the branch staff have been honest in updating the database.

Lauren was fantastic in showing me around a flat that I was interested in. Very personable and friendly.

Our dealings here with Matilda are always good. Very responsive and always quick. Any issues are always sorted and questions answered. Happy to recommend.

Amazing enthusiastic and friendly service. Super professional and a pleasure to deal with. Great local knowledge and considerate approach.

Very friendly and helpful during viewing of property. Knowledge of property and services not as good as I would expect but did enquire to find information requested.

Thanks so much Hannah for all your help especially on the phone. Very friendly and approachable.

worked with Lauren at the LLandrindod branch, good communication and quick to find tenant when property was ready.

The staff at the Llandrindod Wells office are very competent, friendly and caring. Hannah Shaw does a great job on sales and is well informed.

Absolutely amazing service answered all our questions and just made our viewing an ease.

A very big THANK YOU!
Thank you to both Lyndsey and Hannah for everything they did with the sale of our property. They were helpful, friendly and very supportive and we couldn't have done it without you!

Lauren was very happy to help answer multiple questions. She got me in the property quickly and was very hepful. Would recommend

Throughout the whole process of renting a property recently from Chancellor’s Estate agents I found all the staff to be very polite, efficient and professional. In particular Lauren, who really has been amazingly helpful. She went above and beyond to guide me through, what could of been quite a stressful time . Her patience and kindness was so refreshing and appreciated. She has always responded promptly and explained everything we needed to do. I would definitely recommend this company and I’m happy to say there are still lovely people who will go out of their way to make life easier for others.

Excellent service. Hannah was very helpful, a good communicator with a friendly and approachable manner, both regarding our sale and any properties we viewed as potential purchases.
Also our sale was initially dealt with by Lyndsey, who gave us excellent advice and was very reassuring and supportive.
Would definitely recommend, many thanks.

Hannah was great to deal with, very approachable and helpful!

Lauren has been a true star. She helped us sorting out issues with a former tenant, getting the place sorted out (removals, cleaners) and finding us a new tenant in a short period of time. All done in a super efficient and professional manner. Keeper :-)