The most cooperative and kind staff I've ever come across any real estate agency. Corresponding with them was always smooth and easy. Our property manager Betsy P. was very approachable and friendly... See more
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BROOKE was the main reason we chose the property on 21 charmwood close , she demonstrated that she knows the area well, the local interests and her professionalism, mannerism and caring attitud... See more
I’ve been contacted prior my appointment to confirm the timings and also was informed about the best place to park the car. On the day we were greeted by Erin and have been shown around the flat even... See more
Company replied
Swift response and action from Libby Giles this week, has ensured that the heating was back up and running timeously for our tenants and with a permanent solution with a contractor scheduled in soon.... See more
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Company details
Written by the company
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Chancellors
Written by the company
- About Us
- One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
- What We Do
- Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
- Our Service to You
- Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment
Contact info
46 Northbrook Street, RG14 1DT, Newbury, United Kingdom
- 01635 46666
4.6
Excellent
1K reviews
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Gwen has been extremely helpful and I…
Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.
November 21, 2025
Reply from Chancellors - Newbury
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Great experience with property management
We had a great experience with Molly Adams, who helped us with the finances and end of tenancy settlement by handling a very tricky situation with professionalism, politeness and being persuasive.
This meant we were able to reach a satisfactory conclusion within a quick timeframe.
Thank you Molly for all your help.
November 13, 2025
Reply from Chancellors - Newbury
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Good follow up and response time.
October 30, 2025
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Shannon at the newbury branch was…
Shannon at the newbury branch was fantastic. I will get her to rent out all my properties moving forward
October 9, 2025
Unprompted review
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Good level of communication with both…
Good level of communication with both the local Newbury branch and Head Office. Both were helpful and quick to respond to queries during the letting of my property
August 22, 2025
Reply from Chancellors - Newbury
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Reply from Chancellors - Newbury
Thank you for your 5-star review! We are delighted to hear that you had a great experience with us and that you were satisfied with the service we provided. If you need any further assistance, please do not hesitate to contact us. We appreciate your feedback!
Super helpful during viewings
Sam S from Newbury was fantastic throughout the viewing process — really friendly, patient, and always ready to answer questions. They made the whole experience stress-free and enjoyable. Highly recommend!
September 18, 2025
Reply from Chancellors - Newbury
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Explained everything in detail.
September 16, 2025
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Property viewing
My viewing of a property was enjoyable. I liked how the estate agent Sam had a relaxed approach and answered my questions.
September 5, 2025
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Sam was more than helpful and did a…
Sam was more than helpful and did a good job showing us round. Wish him loads of luck and hopefully we can put an offer in Monday
September 5, 2025
Reply from Chancellors - Newbury
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Great service
Vassna was clear, punctual and reliable throughout the entire process. Thanks!
September 4, 2025
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Sam provided excellent service
Sam was excellent ,helpful, informative and knowledgeable. Provided great service whilst viewing.
August 29, 2025
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Very kind staff and they were able to…
Very kind staff and they were able to answer my questions.
August 16, 2025
Reply from Chancellors - Newbury
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Vassna was very polite
Vassna was very polite, explained everything I needed to know and was patient about it.
August 13, 2025
Reply from Chancellors - Newbury
Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
Poor communication and a lack of professionalism
We placed a holding deposit on a property and then heard absolutely nothing from Chancellor’s for days. Despite calling five or six times, not once did they call to manage our expectations. we only found out several working days later that the landlord had gone with another applicant, no mention of our holding deposit, the lack of professionalism was staggering. The whole experience felt like dealing with a disorganised kindergarten. Completely unacceptable.
July 29, 2025
Unprompted review
Reply from Chancellors - Newbury
Thank you for bringing this to our attention Richard, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
Don't answer phone
My elderly mum chose Chancellors as a dual agent to sell her home quickly due to being in a broken chain. She told them the urgency and they said they had many people who were looking for a property like hers. No viewings were forthcoming so that was the usual estate agent lie. 4 days after taking photos still not on Rightmove or on their own website or window display.
The worst thing though, every time she rang them, there was no answer (9 times) She left messages but wasn't called back. How are they supposed to sell your home if potential viewers can not make an appointment?
Avoid.
July 18, 2025
Unprompted review
Reply from Chancellors - Newbury
Thank you for bringing this to our attention Kerry, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Abbey at the Newbury branch has been a…
Abbey at the Newbury branch has been a great help throughout my property search, after a number of viewings we found the right property.
July 10, 2025
Unprompted review
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
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