The most cooperative and kind staff I've ever come across any real estate agency. Corresponding with them was always smooth and easy. Our property manager Betsy P. was very approachable and friendly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
BROOKE was the main reason we chose the property on 21 charmwood close , she demonstrated that she knows the area well, the local interests and her professionalism, mannerism and caring attitud... See more
I’ve been contacted prior my appointment to confirm the timings and also was informed about the best place to park the car. On the day we were greeted by Erin and have been shown around the flat even... See more
Company replied
Swift response and action from Libby Giles this week, has ensured that the heating was back up and running timeously for our tenants and with a permanent solution with a contractor scheduled in soon.... See more
Company replied
Company details
Written by the company
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Chancellors
Written by the company
- About Us
- One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
- What We Do
- Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
- Our Service to You
- Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment
Contact info
46 Northbrook Street, RG14 1DT, Newbury, United Kingdom
- 01635 46666
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very helpful
July 10, 2025
Reply from Chancellors - Newbury
Thanks for your kind words regarding our Newbury branch!
Professional and friendly
Very Professional from the time I made contact to arrange a viewing and again when I met the agent to view the property . Everything completed in a timely manner, very friendly and all questions answered.
July 9, 2025
Reply from Chancellors - Newbury
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Very helpful and friendly
July 7, 2025
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Helpful & efficient
Vassna and Shannon from the Newbury branch made our letting experience a pleasant one. They were very helpful and kept us updated at each process. I would highly recommend them for anyone looking for a rental property.
June 26, 2025
Reply from Chancellors - Newbury
We're happy to hear that your letting experience was a pleasant one. It's great to know that our team kept you updated and were helpful throughout the process. Thank you for your recommendation!
Best estate agent experience
Vassna was an excellent estate agent, who had great communication throughout. She was so patient with all of my questions and requests. Shannon was also very helpful and gave great advice. Thank you Chancellors team!
June 14, 2025
Reply from Chancellors - Newbury
Thank you for leaving us this great review Clare, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Friendly and Professional
Vassna was friendly, professional, and answered all our questions about the property thoroughly.
Would recommend Chancellors for property searches.
June 14, 2025
Reply from Chancellors - Newbury
Hi Gibril, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
I recently viewed this property and was…
I recently viewed this property and was impressed by its overall presentation. The agent had patiently answered all our inquiries and making sure we have fully understand all this needed from a tenant perspective. We are very happy with the experience.
June 11, 2025
Reply from Chancellors - Newbury
Thank you for giving our Chancellors - Newbury Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
Customer Service Experience
Vassna is great! She has been really helpful in our house hunting journey. Always patient, kind and understands what we want.
June 11, 2025
Reply from Chancellors - Newbury
Thank you for leaving us this great review Junie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
What a wonderful and cheerful Team at Chancellors!!
Well, i had a quick response from the team after i requested to view one of their properties. The two ladies that showed me around the property were so nice and it made me feel like i had already got the apartment while i was only viewing it. Thumbs up to the Chancellors Team ! You doing a great job.
June 6, 2025
Reply from Chancellors - Newbury
Thank you Sibusiso for giving our Chancellors - Newbury Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
Kind reception from Vassna
Kind reception from Vassna who showed us around the property. They were patient and comprehensive when responding to our queries.
June 3, 2025
Reply from Chancellors - Newbury
Thank you Christian for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Satisfied With the service
May 28, 2025
Reply from Chancellors - Newbury
Thank you, Ahmad! We're thrilled to hear that you're satisfied with our service. Your positive feedback motivates us to continue providing the best for our clients.
Brooke was very helpful
Brooke helped me look for a places.
I’m really happy with where I am living and Brooke at chancellors Newbury made the process really easy.
Thank you very much guys
May 19, 2025
Reply from Chancellors - Newbury
Hi Brandon, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Great Communication and regular updates
The two advisors helping me to find a new home were exceptionally helpful. It is tricky to balance the needs of both the tenant and the landlord but both Brooke and Vassna worked brilliantly as a team to come to a good outcome.
May 16, 2025
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Initial experience of Chancellors
I’ve recently registered with Chancellors. Vassna showed me around a property; she was professional, helpful and able to answer all my questions. 4 stars rather than 5 as it’s my first viewing
May 9, 2025
Reply from Chancellors - Newbury
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them. It would mean a lot to the team if you would consider increasing your rating to 5 stars in the future.
Vassna was very professional and showed…
Vassna was very professional and showed us everything we needed to know about the house. 10/10!
May 9, 2025
Reply from Chancellors - Newbury
Thank you Sean for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Very prompt and professional
April 22, 2025
Reply from Chancellors - Newbury
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
A positive team.
After 2 failed purchases i was beginning to think a completion was never going to happen. Thankfully i had Abbey Jackson in my corner who remained 100% positive throughout the process.
Abbey, along with the team where highly responsive to my viewing requests and came back to me throughout my successful purchase with quick answers and even went out of their way to gather additional information from the seller on my behalf; nothing was too much trouble for them.
March 27, 2025
Unprompted review
Reply from Chancellors - Newbury
We appreciate your kind words about your recent purchase experience. It's wonderful to hear that you had such a positive experience with Abbey and the team. We're thrilled that they were able to provide you with the support and guidance you needed throughout the process, especially after the initial challenges you encountered. We're committed to providing exceptional customer service, and we're glad that Abbey and the team were able to exceed your expectations.
Flexible yet informative
I was supposed to see Vassna for the viewing of single property. During the confirmation call, she was flexible to accommodate me for the other viewings for other suitable properties.
March 22, 2025
Reply from Chancellors - Newbury
We appreciate you taking the time to share your experience. We're glad to hear that you found Vassna to be flexible and accommodating during your confirmation call. We strive to provide our clients with the best possible service, and we're pleased that you had a positive experience.
Excellent staff
Excellent staff , knowledgeable and professional and very helpful.
Thank you
Iwona Malinowska
March 24, 2025
Reply from Chancellors - Newbury
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad our staff met your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.