Chancellors - Notting Hill Reviews 

373
TrustScore 5 out of 5

4.9

15 Notting Hill Gate, W11 3JQ London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a lovely estate agent Mr Pontais, or as I knew him, Jack. If it weren’t for him I wouldn’t be living the Notting Hill dream. I’m yet to find my Hugh Grant but at least I have a house

Rated 5 out of 5 stars

Ruadhri was my main point of contact throughout my experience with Chancellors Notting Hill. Not only was he very communicative, he stayed later on a saturday to show me a property. His warm and kno... See more

Rated 5 out of 5 stars

I am a landlord and Chancellors has been handling a complete letting process for me for quite some time now. They make it smooth and easy, making sure everyone involved complies with all the curr... See more

Company replied

Rated 5 out of 5 stars

Ruadhri from the estate agency did a fantastic job lining up various options for my flat search. His dedication and know-how in suggesting alternatives showed he genuinely cared about finding me the p... See more


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 15 Notting Hill Gate, W11 3JQ, London, United Kingdom

  • 020 7727 7227

4.9

Excellent

TrustScore 5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(373)

1,573 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

During my search I received good…

During my search I received good options matching with my requirements.
The agent was always very responsive and helpful.

March 4, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Mr Barreto, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Excellent Service

As someone moving from the US to London, it was very helpful to work with an agency that has experience. Both staff members Shaun and Abida were professional and flexible in finding the right place for me. The whole process was seamless. I would highly recommend working with this agency.

March 4, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Ricquelle, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Very professional

Very professional, polite with excellent communication skills and knowledge of the subject. Provided satisfactory answers to all inquiries.

March 3, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Mr Nintos, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Thanks for the help

March 3, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you Miss Mughal for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Very professional

March 3, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Mr Assareh, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Lettings agent Ruadhri was extremely…

Lettings agent Ruadhri was extremely helpful, efficient and prompt in helping us with our rental search. Couldn't recommend him more.

March 3, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you Miss Granville-Gilfillan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Ruadhri in Lettings was very helpful

Ruadhri in Lettings was very helpful, friendly and efficient in answering all our questions and getting us viewings so quickly, highly recommend.

March 3, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you Miss Granville-Gilfillan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professional, friendly and efficient.

We had the pleasure of working with Hugh Saffrey at Chancellor’s. Despite the challenge of having to rent an apartment while being abroad he made us feel very comfortable and was incredibly helpful in guiding our choices. Hugh went beyond what could be expected and surpassed our expectations by far. Next time we’re looking for a place, we’ll happily get in touch again. Professional, friendly and efficient. Thank you very much!

March 1, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Mr Rothärmel, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great experience renting my new flat…

Great experience renting my new flat through Chancellors Notting Hill.

March 1, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Miss Lewis, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Excellence service

I'm very pleased with Hugh and Chancellors Notting Hill, they have always delivered top service, and made sure the relationship between landlord and me as a tenant have been working over my tenancy period. I can highly recommend them both as support when searching for a new place but also as a tenancy managing company. Thank you again and best of luck going forward!

Markus

March 1, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you Markus for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Chancellors Notting Hill review

Oliver has helped us during our flat hunt. He is very professional, always on time and has shown us great properties. Chancellors overall is a good agency compared to some other ones we had to deal with.

March 1, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you Sangui for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Really helpful

Ruadhri was really helpful and super accommodating for when we could arrange a viewing.

February 26, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you SW for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Ruadhri is great!

Ruadhri has been incredibly accommodating and friendly - he’s gone out of his way to arrange and rearrange bookings to suit our needs

February 26, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Had the pleasure to meet Richard who…

Had the pleasure to meet Richard who showed us some lovely flats around the area. Richard was very professional and knowledgeable about the local area.

February 25, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Leticia, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Oliver was super helpful and…

Oliver was super helpful and trustworthy. One of the best agent I have seen.

February 24, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you Marine for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Solid, supportive service - very good experience with High

Grateful to have worked with Hugh in my search for a new flat to rent in London. Ultimately I landed somewhere through another agency but Chancellors was by far one of the better experiences I had in the process and Hugh was patient, thoughtful in considering options that would suit my needs, and transparent. I felt none of the pressure of an agency just trying to secure a commission, and trusted Chancellor’s supportive guidance. Solid service.

February 18, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review EMW, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Stress free process

Moving apartment in London is stressful and very time consuming, not with Oliver from the Notting Hill branch. He catered to our every need and really stood out from other estate agents in the area - his attention to detail was unparalleled. We're pretty settled in our new home but I will always use (and recommend) Oliver for anyone looking for help in the Notting Hill area.

February 17, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Josh, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Ruadhri Bates -

Ruadhri Bates, the agent I’ve been dealing with, has been incredibly helpful. He quickly came up with different options based on the kind of flat I’m looking for and did a proper follow up to confirm whether the property owner agreed with my offer or not. So far I’m a happy customer and I would definitely recommend this agency to my friends.

February 15, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Agustina, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Helpful and friendly

Great service, I couldn't have asked for a better company to help. Hugh and his team made a very stressful time a lot easier

February 11, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you AJ for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

The Lettings Agent that helped us

The Lettings Agent that helped us, Shaun, is professional and efficient. No complaints. Thanks!

February 10, 2021
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Mr Lewisohn, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look