Chancellors - Reading Reviews 

923
TrustScore 4.5 out of 5

4.5

46 Market Place, RG1 2DT Reading, GB


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Rated 5 out of 5 stars

Me and my wife had great experiences with Chancellors, where we received great support with a technical issue towards the end of our tenancy. With great efforts by the tenancy manager, Laura Skurdenyt... See more

Rated 5 out of 5 stars

Greg was very friendly and open, new our area well and was able to demonstrate well what chancellors could offer us. He explained how the team all spent every Tuesday in the office taking care of th... See more

Company replied

Rated 5 out of 5 stars

Katie Keenan has been amazing looking after my properties so far. I've had several different property managers from Chancellors and they have not been good at all. Luckily Katie is changing my perce... See more

Company replied

Rated 5 out of 5 stars

Mary was instrumental in helping us secure our company let. She worked tirelessly and never faltered, even when our brief changed three times. Her depth of knowledge in company lets really set her apa... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 46 Market Place, RG1 2DT, Reading, United Kingdom

  • 01189 509800

4.5

Excellent

TrustScore 4.5 out of 5

923 reviews

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4.5

All reviews

(923)

1,736 reviews in the last 12 months

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Rated 5 out of 5 stars

Sarah was very polite and patience in…

Sarah was very polite and patience in answering our question .
She did not rush us around .

April 27, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Mr Heetun, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Our forever home - thanks Sarah

Sarah's communication and her ability to provide time to enable us to purchase our forever home.
We can't thank Sarah enough for her time and would highly recommend her and Chancellor's to anyone!

April 17, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Mrs D Sadiq, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Excellent service

Excellent service. Totally looked after the whole process as we were selling a property remotely as so far away. Josh kept us in the loop at all times and handled all the day to day business. When we got to exchange the specialist management team were on the case almost daily and Venora and Charlotte regularly chased all involved to aid a speedy completion

March 26, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Duncan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very professional and helpful

Sarah was very professional, friendly and helpful and generally a pleasure to deal with.

April 3, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Jason, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Sarah has excellent customer service skills

Sarah was very professional in her delivery and listened attentively to my issues before suggesting any solution. She was patient and seems to have good communication skills that exhibit her ability to deal with a client.

March 30, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review M Hassan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Kudos for a great job helping me and my…

Kudos for a great job helping me and my family get our hands on what we can call home! Great work and thak you!

March 26, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review CRISTIAN, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Thanking Sarah Cox

Thanking Sarah Cox, for her professionalism and her guidance
helping us secure our dream home. Thank you for being patient and informative.

As first time buyers, we had a lot of questions and Sarah has been really patient and answered our questions thoroughly. You are an asset to chancellors and we wish you all the best with your future endeavours.

March 2, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Mrs Koeries, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

Better of using a smaller or independent firm

I asked Tom Major to market my property in April 2022 and my experience with Tom and Chancellors since than was poor. I reluctantly accepted the last offer having been advised poorly by Tom Major in the early months; it felt like my property was systematically devalued by £20,000+ over a period of 10 months yet property prices are rising! Similar properties are being marketed by Chancellors in the same area in excess of what my property was marketed for.

February 20, 2023
Unprompted review
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Reply from Chancellors - Reading

Hi Mr Dad, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 4 out of 5 stars

The agents work hard for you.

They had a dedicated person as your point of contact throughout each stage.
They provided regular updates on the sale - viewings, offers, buyer’s position etc
In the initial stages it was easy to get hold of your link person but once a sale was agreed, the contacts reduced and it felt like emphasis was on the buyer more than you as the seller; albeit a difficult balance to reach.
Jack, who dealt with me, was always polite and professional and seemed to really enjoy his job and to do his best to get you the right property.

Although there were a few hiccups, the service was generally good.

March 23, 2023
Rated 5 out of 5 stars

Luis provided me with an excellent and…

Luis provided me with an excellent and professional service. Thanks so much

March 22, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Ms Man, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

Bad agent

Appointment with letting agent to have house viewing, but then he didn't come without any notice, wasting my time to wait for him, and then after hours email me to rearrange, without any apologize or sorry, just like nothing has happened, too bad.

March 20, 2023
Unprompted review
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Reply from Chancellors - Reading

Hi Hy, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars

Excellent communication and speed in…

Excellent communication and speed in dealing with queries

March 20, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Taw Valley Consultancy Ltd, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great sales rep

Sarah has been a great Sales rep to work with. She has been very patient, helpful and diligent.

March 9, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Claudia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
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Reply from Chancellors - Reading

Thank you for leaving us this great review Mr Bonopera, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Jack and all staff kept me updated and…

Jack and all staff kept me updated and found a buyer for me very quickly, so I’m very happy.

February 24, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Mrs Jacqueline Freeman, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Warm & friendly

Warm & friendly, Sarah made our viewings a good experience.
Highly recommend!

February 23, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review BRIJESH, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very impressed with Chancellor’s…

Very impressed with Chancellor’s especially Jack who sold our house for £25000 over the asking price. Kept me informed throughout the process. Would definitely recommend and would use them again

February 10, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Teresa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Joshua Milam was great with helping me…

Joshua Milam was great with helping me find a property. He was always available to discuss any questions I had, to manage offers, and to arrange a second viewing. Thanks for all your help with my first property. The rest of the team were also supportive whenever I rang the office and always directed my calls. I had a great experience with Chancellors.

February 9, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Miss Masih, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Leah was lovely and friendly on the…

Leah was lovely and friendly on the phone. Put up with my jokes and poor phone signal! Very professional and helpful.

February 9, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review Lauren, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Gregg was really informative and very…

Gregg was really informative and very much appreciated in the work he did for us. Well recommended!

February 1, 2023
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Reply from Chancellors - Reading

Thank you for leaving us this great review customer, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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