Chancellors - Richmond Reviews 

538
TrustScore 4.5 out of 5

4.5

23 The Quadrant, TW9 1BP Richmond, GB


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Rated 5 out of 5 stars

From the moment of our first conversation, with Aslam in the Richmond office, to completing our tenancy agreement the attention to detail and service from the whole office team has been first rate. We... See more

Company replied

Rated 5 out of 5 stars

Isaac Bingley at the Richmond office was a real pleasure to deal with throughout the flat sale process. He was professional, approachable, and always kept me updated, which made everything feel much l... See more

Company replied

Rated 5 out of 5 stars

Chancellors have been managing my flat in Richmond upon Thames for a long time and very well. However , Saffron is particularly knowledgeable and efficient and provides the answers even when under p... See more

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Rated 5 out of 5 stars

Excellent service. Andrew was great and his team were superb creating multiple offers giving me many options. Eventually went with Louise’s tenant over Jack’s but both did an amazingly job. What a fa... See more


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

538 reviews

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4.5

All reviews

(538)

1,572 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible service

I have let 3 properties over the last 6 years through Louise Dabbagh at Chancellors. The service from initial instruction to end of tenancy has been first class. Louise goes beyond what you would normally expect. She is a true professional. I can also recommend the property management team. They are very quick to respond and very practical and efficient.

August 12, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Excellent service

I have used Chancellors for several years now to rent out my flat. Joe has been extremely efficient, getting back to me promptly when needed. He has always been willing to help, is extremely friendly and professional and made the process very smooth. Thank you Joe!

August 11, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Joe is very professional and helpful

Joe is very professional and helpful. Very impressed with his service.

August 10, 2021
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Reply from Chancellors - Richmond

Thank you for leaving us this great review Ms Shing, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

The person I was dealing with called…

The person I was dealing with called Noor was excellent and made the process of securing the property very smooth and easy. Her customer service was on par and I was impressed.

August 10, 2021
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Reply from Chancellors - Richmond

Thank you Ms Gulamhussein for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Joe was super helpful and great…

Joe was super helpful and great communication. He really stood out for his willingness to go above and beyond and this really meant a lot. Moving can be stressful but he made it very easy and we would like to thank him for being so great and friendly. Would definitely recommend working with Joe.

August 7, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Thank you!!

Big thank you to chancellors for our recent house move! It wasn’t the easiest time for us and the level of professionalism and support blew us away. Especially from Harry our agent. He went above and beyond to help us in our time of need. Answering question after question and re assuring us every step of the way. Can’t thank these guys enough!

August 6, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I have had excellent efficient pleasant service.

I have had excellent efficient pleasant and at times very amusing service from Andrew Jourdain . Been a pleasure always dealing with Chancellors . Very helpful people at gall times .

Barry Lewis

July 30, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

really helpful and flexible service…

really helpful and flexible service from Joe Glover.

July 30, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 3 out of 5 stars

Helpful, but could have been more helpful

Helpful, but could have been more helpful. Sale was very protracted due to us having tenants who could not move out until end of tenancy. Difficulties were encountered with the buyers trying to complete early to make stamp duty savings and getting information from the buyers solicitors was almost impossible. Chancellors could have been more proactive speaking to the buyers to get information- felt left in the dark a lot of the time.

July 15, 2021
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Reply from Chancellors - Richmond

Hi Jeremy, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars

Noor was empathic to my requirements…

Noor was empathic to my requirements and without trying to push anything on me, shared a flat that fitted almost exactly my requirements but even more so, delighted me. Thanks also to the great team supporting Noor. Would absolutely recommend Chancellors Richmond.

July 1, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

The best experience I have had with an estate agent.

The best experience I have had with an estate agent. Sam was incredibly helpful and went above and beyond to make sure my questions were answered quickly and correctly. Can't recommend them enough.

June 29, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Very pleased with service

Very pleased with service from Chancellors with Louise and Andrew at Richmond. A new lovely tenant was found very quickly and efficiently.
They have found tenants for me for 15 years without fail .
Will continue to use them for lettings.

June 25, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

We had a good and smooth process for…

We had a good and smooth process for our new flat. Noor and Faye helped us a lot. We are very pleased to Chancellors Richmond.

June 22, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Excellent Service and Stress free

Very good service from Sam, Made the process very easy and stress free!

June 17, 2021
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Reply from Chancellors - Richmond

Thank you Harry for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Louise is simply brilliant

Louise is simply brilliant, an asset to the company, a lovely human being and absolutely brilliant at what she does for the tenant. She is efficient and keeps you updated and goes above and beyond to help. Thank you so much

June 13, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Very professional.

May 27, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Excellent service all round

Throughout the rental process, Chancellors have been excellent. Our coordinator Joseph Glover was friendly, knowledgeable and helpful throughout. Chancellors were easy to contact and got back to us promptly.

May 27, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Joseph is very professional and more…

Joseph is very professional and more than happy to help.

May 19, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Highly recommend

Sam has been extremely helpful in helping us to find a property in Richmond. I would highly recommend Sam and Chancellors as they are professional, friendly and very efficient. Made the whole process seamless, thanks Sam!

May 13, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

A professional and approchable team

We always get great service from Chancellors in Richmond. Attentive, friendly and helpful. Andrew and his team go the extra mile.

May 10, 2021
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Reply from Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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