Chancellors - Richmond Reviews 

From the moment of our first conversation, with Aslam in the Richmond office, to completing our tenancy agreement the attention to detail and service from the whole office team has been first rate. We wanted to relocate back to Richmond, from Germany where we have been living for the past 10 years. It was a challenging time, with visas and finding agreement based on our funds which were in Germany. But a big thank you to all concerned, including our new landlord who the Richmond office hold an obvious good relationship with. Next job, bring Oma - Granny - over to join us from Germany. Wish us luck. With warm regards Shaun, Mel and Lea

Rogue trading - Selling marketing property albeit domestic abuse. Disregard all the flags letters. ILLEGAL SELLING LISTING without the consent of owners registered on the HM land registry. Please insist upon OR check yourself HMLand registry Records before VIEWING. BREAKING MONEY LAUNDERING RULES PLAYING AROUND LAW. ESPECIALLY THE RICHMOND BRANCH LISTING, they will cloud your judgement with fake reviews here and other stories. Reply shows offence and guilt to misdirect. Chancelllors pressurising TP to remove this as they are fully aware of this property and their illegal activity. Disputed property be warned. I have called the head office and sent the letters to directors and dismissed. Not even acknowledged.

Chancellors have been managing my flat in Richmond upon Thames for a long time and very well. However , Saffron is particularly knowledgeable and efficient and provides the answers even when under pressure . I am very pleased with her work.

Chancellors were great, friendly, professional and approachable. Isaac was my main contact and was extremely helpful, professional and calm during a very stressful time for me. Isaac went beyond and above in his communications and support.

Isaac Bingley at the Richmond office was a real pleasure to deal with throughout the flat sale process. He was professional, approachable, and always kept me updated, which made everything feel much less stressful. The Chancellors app is super useful to be kept in the loop as a seller. Isaac worked hard to find many prospective buyers, arranged viewings with all of them and helped to negotiate the price & close the sale. You can tell Isaac genuinely cares about helping people and takes pride in what he does. He went an extra mile to ensure contracts were exchanged on time. I’d happily recommend Isaac to anyone looking for a reliable and supportive Senior Sales Negotiator.

This is a review for Saffron Burgess only.
I wish to commend Saffron for standing out from the crowd when it comes to her exceptional management of my long term tenant and his end of tenancy. As an overseas landlord, detail matters and Saffrons communication was excellent. Her attention to detail, knowledge share and timeliness were far and above what I had experienced during many years of property management service. Saffron delivered me top quality service with care and attention for which I am most grateful.

The renewal experience was simple and well organised. Easy to sign off new documentation. Amy in the Richmond office has been our point of contact and managed the process very smoothly.

Excellent person to work with. Efficient, accommodating and charming

Anthony Irving dealt with the sale of my home and was supportive and helpful along the way. Chancellors were always contactable and helped guide me through the experience. I would definitely use them again if I need to. Thankful for the assistance and kind swift responses.

Proactive, supportive and responsive service throughout the renewal process of my tenancy agreement.

Very courteous and efficient. Forward looking, not just reactive.

I have been using Chancellors for a number of years now. Andrew in the office has consistently been helpful, and a valuable source of advice. Similarly Amy as part of the Admin Team is always very helpful, and provides an immediate response / clarification with any query that we have. Really a five star service from both contacts at Chancellors

Don’t be misled by the politeness and friendliness at the beginning of the rental process. Once you give notice and want to leave the property, as a tenant you are completely ignored – messages go unanswered and all policies are designed to protect only the landlords. The real test of an agency is not when you move in, but when you try to move out. That’s when you see their true colors.

I’m so pleased I Picked Chancellor in Richmond as my estate agents Anthony Irving came to see me in may he was correct on the valuation and straight to the point within three months my property was sold the service he and his team provided was absolutely professional and understanding from the bottom of my heart thank you for making the process easy Regards Ms B Sidhu

We made a formal complaint against Chancellors Richmond, specifically the individual people named below, as we have had poor experience renting a property in Kew, TW9.

1. Misrepresentation of the property - On initial viewing, their agent, FQ, specifically said the landlord was looking for long-term tenants. All to find out that there were already plans to sell the property in a year's time, hence why we only gave us a tenancy of 1 year. This put us in a really difficult position of needing to move again when we have small children. Had we known this was the case, we would not have rented this property at all.

2. Insinuating we overstayed at the property - There were a number of emails communicating "tenants were still at the property" from Chancellors mid-July that asked why we had not left and if a check-out had been carried out. We had already secured agreement from the landlords back in May for a one-month extension which was documented via email, yet it seemed this was not properly communicated to everyone. I had to clarify that we are not "overstaying" and that we were offended there was even any mention of this.

3. Accusing us of not paying rent - I received an email today 08/08/2025 saying we are in arrears for July when payment for rent was collected in the usual way via standing order on the 16th of July. I immediately sent proof of payment and then rang their office to speak to their manager in Richmond, OB, who was unapologetic about this clear mistake on their part as she confirmed they had indeed taken payment.

4. Poor overall communication - I had both landlords reach out to us directly as they said Chancellors had not let them know when we were moving out; however we had already advised Chancellors of this ahead of time and even asked where to leave the keys when we leave.

My husband and I, are extremely unhappy with the services this estate agent has provided given the above and we have proof of these emails. Furthermore, your staff RH and OB, were incredibly rude over the phone. For instance, Rebecca asked me to call her urgently, and when I did, she wasted my time by saying she forgot what the call was all about. Today, OB asked me to police my tone when I was rightly upset they had made us out to be in arrears when we were not, and even after she recognised our payment had gone through, she was proud and unapologetic about this. This is why I have decided to cease all telephone contact with this office as they have not shown professional conduct at all.

I've had a number of maintenance issues with my flat recently which is let and managed through Chancellors in Richmond. Olivia Brown and Sophie Day from Chancellors have gone above and beyond to report back on the issues, get me quotes to get issues resolved and then ensured that the work got done promptly - my thanks to both. I live abroad so having a letting agency who I trust and who can advise me and then handle issues promptly is important to me,

By far the worst Relators I've ever worked with. Booked my viewing for the wrong time, booked it again for the wrong time, then cancelled it, then on the day failed to even show up for the viewing or return my calls

Will was made aware of my disabilities to do with hearing and eyesight .He was patient and explained the rental statement and said he would send a corrected statement

Andrew and his team delivered an exceptional and highly professional service from start to finish. Their deep knowledge of the Richmond area and years of experience were evident throughout the process. Everything was handled efficiently and with great care, making the experience smooth and stress-free.
Andrew and his team were polite, friendly, and very approachable
We’re truly grateful for the outstanding service—thank you,

Great service from the property management team resolving a number of issues with my property. Quick responses to emails, good communications and follow through. An especial thanks to Olivia Brown for her patience with me and proactive all round service.