Chancellors - Royal Winchester House Reviews 

575
TrustScore 5 out of 5

4.9

Bond Way, Royal Winchester House, RG12 1RQ Bracknell, GB


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Rated 5 out of 5 stars

Our stay at Royal Winchester House was a terrific experience. The apartment was first class and the team - Felicity, Milla and Aleks - were phenomenal. Highly recommended.

Company replied

Rated 5 out of 5 stars

Outstanding service from Emilia Williams. It was prompt, proactive and effective and all delivered with a friendly, charming manner. Dr. Jeremy Sampson Hong Kong 13th Jun... See more

Company replied

Rated 5 out of 5 stars

Emilia is always supportive and ready to provide information and explanations. She always contacted me by phone after communicating by email, which shows a high level of commitment and involvement in... See more

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Rated 4 out of 5 stars

Felicity has been a great help in finding solutions when dealing with the potential landlord. Our dealings with her have been excellent to date. Timely responses and she has kept us in the loop. Onl... See more

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Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • Bond Way, Royal Winchester House, RG12 1RQ, Bracknell, United Kingdom

  • 01344 408400

4.9

Excellent

TrustScore 5 out of 5

575 reviews

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4.9

All reviews

(575)

1,578 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, Emilia was very helpful.

June 16, 2023
Chancellors - Royal Winchester House logo

Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Miss Brett, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Felicity was so helpful

Felicity was so helpful! It’s my first time renting, and she’s kept me well informed, and answered the 1000 question I had. As someone doing this whole process for the first time, it was great to Felicity in my corner. :)

June 12, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Miss Jaigirdar, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great service

Felicity was quick to respond to queries, professional and helpful throughout. She helped problem solve issues as they arose.

June 13, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Diane, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Like a friend

I missed one or two phone calls from the group but the agents were always quick to hop back on the topic and helped us through a lot of decisions in finding our new home. Felicity was patient and got a lot of the stuff cared for. The whole letting process was quick and hassle-free.

June 8, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review T Liu, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Was in a search for my dream flat

Was in a search for my dream flat, to my luck Chancellor was listing the perfect one! I was eager to view and get the ball rolling. Felicity was great at helping with this, she was responding to all my questions via email/calls and when an earlier viewing became available she let me know asap. At the viewing Emilia gave great details about the property, letting requirements and was very friendly! Thanks for your help.

June 5, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Miss T, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I find Emilie to be a very charming…

I find Emilie to be a very charming person and one who is very attentive, and always keep her word .

She is the perfect person to have at the forefront of the company.

Thanks again Emilie

May 15, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Vaughn, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great service and advice

The property management team have been great at answering my queries and sending information over quickly.
In particular Amy Farquhar has listened carefully to complex issues, understood what was needed and given clear advice and instructions.
This has made navigating tricky situations a lot less stressful. I have been really impressed with her professionalism and the service overall.

May 16, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Mrs H, Landlord, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great customer care from Chancellors.

Great customer care from Chancellors.
They are knowledgeable and professional, Felicity is my agent and with her my first time alone renting was a smooth experience. She really helped me with documents and information required and I'm so grateful for that!
I highly recommend

May 3, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Mr Arsenie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

A pleasure from start to finish

A pleasure from start to finish! Emilia was welcoming and informative and put up with all of our questions and always available if we needed to contact her.
Thanks Emilia!!

April 27, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Mr Hardy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Felicity was seriously on the ball

Felicity was seriously on the ball - She knew everything we needed to know and made sure we were well-informed throughout the process. She was patient and attentive, and went above and beyond to make sure we had everything we needed.

April 24, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Crystal, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Appreciation to Felicity

Felicity is great to assist me and my family to find a right deal for our first stay in Reading. My husband and myself really appreciated for her help.

April 27, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Cherry, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very professional

Emilia has been great from start to finish, very informative, fast responses and incredibly professional. Look forward to moving in!

April 28, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Andrew, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Emilia has been fantastic throughout…

Emilia has been fantastic throughout the whole renewal process. I was kept up to date at all times. Once an agreement was reached with the tenants, Emilia had the contracts readied and exchanged very quickly! Thanks again for the punctuality and i look forward to dealing with you again soon!

April 20, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Mr Judge, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Special thanks to Emilia Williams for…

Special thanks to Emilia Williams for helping me to liaise with the landlord and preparing all the documents for the rental agreement. Her prompt reply and response to my email is much appreciated.

April 20, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Ms Wong, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Tenancy agreement renewal

The renewal of my sons flat tenancy agreement was very straightforward and quick to conclude.

April 20, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Nicholas, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Excellent attention

April 18, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Marin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Tenancy renewal …

I had a phone call from Emilia about a renewal when I'm working I don't have my phone on so she left me a message and also sent me a email.
Emilia is always very polite and friendly when I speak to her. She has made the renewal very easy and quick between my landlord and myself

April 5, 2023
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Jo, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Professional staff stylish building

My partner and I lived at Royal Winchester House for 2 years and we were extremely happy there.

The apartments themselves are high spec, easy to maintain and the location is perfect as it is in the town centre.

A particular mention goes to Aleks from concierge who made us feel welcome from day one and became a dear friend to us. He always went above and beyond to ensure we were supported particularly when we were moving in and out of the property.

Overall, RWH has a team of professional and helpful staff and it was a pleasure to live there!

April 7, 2023
Unprompted review
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Reply from Chancellors - Royal Winchester House

Thank you for leaving us this great review Angela, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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