Our stay at Royal Winchester House was a terrific experience. The apartment was first class and the team - Felicity, Milla and Aleks - were phenomenal. Highly recommended.
Company replied
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Our stay at Royal Winchester House was a terrific experience. The apartment was first class and the team - Felicity, Milla and Aleks - were phenomenal. Highly recommended.
Company replied
Outstanding service from Emilia Williams. It was prompt, proactive and effective and all delivered with a friendly, charming manner. Dr. Jeremy Sampson Hong Kong 13th Jun... See more
Company replied
Emilia is always supportive and ready to provide information and explanations. She always contacted me by phone after communicating by email, which shows a high level of commitment and involvement in... See more
Company replied
Felicity has been a great help in finding solutions when dealing with the potential landlord. Our dealings with her have been excellent to date. Timely responses and she has kept us in the loop. Onl... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
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Bond Way, Royal Winchester House, RG12 1RQ, Bracknell, United Kingdom
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Reply from Chancellors - Royal Winchester House
Felicity was so helpful! It’s my first time renting, and she’s kept me well informed, and answered the 1000 question I had. As someone doing this whole process for the first time, it was great to Felicity in my corner. :)

Reply from Chancellors - Royal Winchester House
Felicity was quick to respond to queries, professional and helpful throughout. She helped problem solve issues as they arose.

Reply from Chancellors - Royal Winchester House
I missed one or two phone calls from the group but the agents were always quick to hop back on the topic and helped us through a lot of decisions in finding our new home. Felicity was patient and got a lot of the stuff cared for. The whole letting process was quick and hassle-free.

Reply from Chancellors - Royal Winchester House
Was in a search for my dream flat, to my luck Chancellor was listing the perfect one! I was eager to view and get the ball rolling. Felicity was great at helping with this, she was responding to all my questions via email/calls and when an earlier viewing became available she let me know asap. At the viewing Emilia gave great details about the property, letting requirements and was very friendly! Thanks for your help.

Reply from Chancellors - Royal Winchester House
The reps know the building so well and were able to give us good advice on what would be suitable and kept us in touch with availability and viewings until we found the right apartment.
I find Emilie to be a very charming person and one who is very attentive, and always keep her word .
She is the perfect person to have at the forefront of the company.
Thanks again Emilie

Reply from Chancellors - Royal Winchester House
The property management team have been great at answering my queries and sending information over quickly.
In particular Amy Farquhar has listened carefully to complex issues, understood what was needed and given clear advice and instructions.
This has made navigating tricky situations a lot less stressful. I have been really impressed with her professionalism and the service overall.

Reply from Chancellors - Royal Winchester House
Great customer care from Chancellors.
They are knowledgeable and professional, Felicity is my agent and with her my first time alone renting was a smooth experience. She really helped me with documents and information required and I'm so grateful for that!
I highly recommend

Reply from Chancellors - Royal Winchester House
A pleasure from start to finish! Emilia was welcoming and informative and put up with all of our questions and always available if we needed to contact her.
Thanks Emilia!!

Reply from Chancellors - Royal Winchester House
Felicity was seriously on the ball - She knew everything we needed to know and made sure we were well-informed throughout the process. She was patient and attentive, and went above and beyond to make sure we had everything we needed.

Reply from Chancellors - Royal Winchester House
Felicity is great to assist me and my family to find a right deal for our first stay in Reading. My husband and myself really appreciated for her help.

Reply from Chancellors - Royal Winchester House
Emilia has been great from start to finish, very informative, fast responses and incredibly professional. Look forward to moving in!

Reply from Chancellors - Royal Winchester House
Emilia has been fantastic throughout the whole renewal process. I was kept up to date at all times. Once an agreement was reached with the tenants, Emilia had the contracts readied and exchanged very quickly! Thanks again for the punctuality and i look forward to dealing with you again soon!

Reply from Chancellors - Royal Winchester House
Special thanks to Emilia Williams for helping me to liaise with the landlord and preparing all the documents for the rental agreement. Her prompt reply and response to my email is much appreciated.

Reply from Chancellors - Royal Winchester House
The renewal of my sons flat tenancy agreement was very straightforward and quick to conclude.

Reply from Chancellors - Royal Winchester House
I had a phone call from Emilia about a renewal when I'm working I don't have my phone on so she left me a message and also sent me a email.
Emilia is always very polite and friendly when I speak to her. She has made the renewal very easy and quick between my landlord and myself

Reply from Chancellors - Royal Winchester House
My partner and I lived at Royal Winchester House for 2 years and we were extremely happy there.
The apartments themselves are high spec, easy to maintain and the location is perfect as it is in the town centre.
A particular mention goes to Aleks from concierge who made us feel welcome from day one and became a dear friend to us. He always went above and beyond to ensure we were supported particularly when we were moving in and out of the property.
Overall, RWH has a team of professional and helpful staff and it was a pleasure to live there!

Reply from Chancellors - Royal Winchester House
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