Chancellors - St Johns Wood Reviews 

264
TrustScore 4.5 out of 5

4.4

88 St John's Wood High St, NW8 7SH London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Would like to thanks the team at chancelers st johns wood for getting the sale completed on our apartment in St johns wood. Dean and Luigi have been great in keeping us updated during viewings and... See more

Company replied

Rated 5 out of 5 stars

Chancellors St Johns Wood Office was very professional, knowledgeable of market and extremely responsive to my needs. Many thanks to Dean and Lauren for their dedication and hard work. They are people... See more

Company replied

Rated 5 out of 5 stars

Ella was extremely kind and patient, and also agreed to move our view to meet our needs. She was also very professional and at the end of our first view, she showed us also another flat even if we gav... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful and professional. Could not recommend Dean Whitley , Group Sales Head, more highly. A pleasure to work with him. He achieved more than we could have hoped for my mother’s flat in th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 88 St John's Wood High St, NW8 7SH, London, United Kingdom

  • 020 7586 3111

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(264)

1,576 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Difficult prolonged transaction!

Ian Newton and Dean Whitely gave me amazing support and help to make sure my sale reached a successful conclusion. I will recommend to anyone and I will always use them.

May 3, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Service

I would like to put on record on what Excellent service I have had from

MILES FREEMAN
In letting my properties
In your St John’s Wood Branch
He is a Asset to you company

Ken Jaffa

April 28, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Thank you for leaving us this great review Mr Jaffa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Excellent service

Excellent service, persistence which saw through the transaction to exchange. Thank you!

April 27, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Buying a house

Buying through Chancellors made the whole process stress free.They were polite and very helpful throughout the purchase.
We would always go back to them to buy or sell!

April 19, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Hi Miss Dawood, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Superb service

Dean Whitley and his team at Chancellors provided us with a superb service. Not only did they introduce a steady stream of prospective purchasers, they were always on hand to advise and support. If you want an agent who offers a personal service and for whom nothing seems to be too much trouble, Dean is the person to turn to.

April 19, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Thank you for leaving us this great review HF, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great service

Pleasure to work with Ian. Great help!

April 18, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Hi Miss Gatliff, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Mr Newton was pivotal in my achieving…

Mr Newton was pivotal in my achieving the purchase of the property. Always prepared to obtain information, with immediate responses and going the "extra mile" to assist anyway he could. I think it's fair to say that without his efforts the sale might not have been achieved within the necessary time scale.

April 8, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Hi Mr Madjar, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

I dealt with Miles Freeman and Domonic…

I dealt with Miles Freeman and Domonic from Chancellors and have had a very good experience - I had been looking for a flat for a week and then found one listed with Chancellors. By the following afternoon I had an offer accepted. From that point onwards, everything has been very straightforward indeed. What a relief! Thanks Miles.

April 1, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Very professional and friendly

Ella, my estate agent from Chancellors, was very friendly, professional and quick to answer any questions I had about the flat and helped me through the application process. I would definitely recommend her to others. Thanks Ella!

March 23, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Thank you Mr Rose for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Mr Ian Newton

Mr Ian Newton,
You are my first estate agent and you made me start this journey to find a home.
I’m incredibly thankful to you
It would be great to keep taking your advise henceforth for my journey upwards to buy my second.
Your advise and demeanour has been simply fantastic.
Thanks

March 20, 2021
Unprompted review
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Hi Anu, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Refurbishment and Letting

In terms of reletting my flat, Dominic and his team members, including Miles were excellent in supporting me to refurbish the flat. Essential for me, as I am currently living in Australia and could not return to the UK due to the COVID19 restrictions, to supervise the work myself.

In terms of lettings (LPM), another part of the business, some issues to be overcome but overall Domonic has kept me interested in continuing with Chancellors and has relayed my concerns to LPM.

B. McCann

March 14, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Thank you Bernadette for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Had a good experience with the St Johns…

Had a good experience with the St Johns Wood branch. This was my first time renting in the UK and Miles was very helpful and patient throughout the process.

March 1, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Thank you Ms Magnadottir for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Huge thanks to Dean and the team!

Huge thanks to Dean, Ian and the team for their efforts in getting the apartment sale over the line for us. Their knowledge of the local market and dedication in keeping us informed throughout the process stand out above the rest!

February 26, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Hi Andrew, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Ella helped me massively with my flat…

Ella helped me massively with my flat research. She has been very reliable and understood my needs and requirements and scheduled visits very quickly. I'm really happy with the flat I found thanks to her and would definitely recommend her for anyone looking for a property.

February 24, 2021
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Hi Ms Pesquier, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Faith in letting agencies restored

Great experience with Chancellors St. John’s Wood and with Miles. Would recommend them as an agency since they have great properties and great staff.

I was in a unique situation and looking to urgently rent a flat after not going ahead with a different flat I was ready to move into. Chancellors were able to tailor the tenancy conditions to suit my situation and kept me informed throughout. Great comms from Miles and smooth processes.

My other encounter with Chancellors Notting Hill/Marble Arch was also very positive - agents were very upfront and honest about the conditions and suitability of a flat I looked at, rather than sugar coating faults to get a tenant as soon as possible.

Definitely one of the best letting agencies I’ve used in the past 10+ years. One of the few who cater to tenant needs and not just the landlords.

February 9, 2021
Rated 5 out of 5 stars

Fantastic Service

Ian has been great at helping me find a flat in St John's wood and the process was very smooth throughout. Ian was very helpful, personable and knowledgeable. I would definitely recommend Ian to anyone who is looking to buy or sell their flat.

Thanks for your help Ian!

January 29, 2021
Rated 5 out of 5 stars

Recommend Chancellors -Ian Newton

I bought my home via Chancellors with Ian Newton as the agent. I can heartily recommend Ian and indeed the whole approach of Chancellors. Ian is personable and mature - a pleasure to deal with - whilst at all times representing his client. If I were to be selling or buying a property Ian would be the first person I’d call. I would add that Ian had to take holiday days but he arranged with his colleague Dean to be the contact in his absence. An issue cropped up and Dean was v helpful.

December 18, 2020
Rated 5 out of 5 stars

Very good

Very good! Ella, Domonic & Yoni were professional and helpful from start to finish.

December 15, 2020
Chancellors - St Johns Wood logo

Reply from Chancellors - St Johns Wood

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look