Very friendly and helpful, made the process very easy and smooth, since we had another viewing with him soon after he even offered to drive us there himself which was very kind!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very friendly and helpful, made the process very easy and smooth, since we had another viewing with him soon after he even offered to drive us there himself which was very kind!
Company replied
I had the pleasure of speaking with Mohit, I will recommend him! He was professional with me on the phone, knowledgeable, and genuinely dedicated to helping me. Mohit took the time to understand my... See more
Company replied
Excellent service Highly recommend. Guided me through selling a property to completion. Any queries or questions I had were quickly answered. Ensured suitable viewings, which has led to a pain-fr... See more
Company replied
daisy was fantastic to work with throughout the whole process she is always there to answer questions along the way. I would recommend her to anyone. she did an incredible amount of information gath... See more
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
Market Square, Cygnet House, TW18 4RH, Staines, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely friendly gentleman. Took the time out to show us around the property and answered questions queries I had. Wasn’t rushed or pressured in any way

Reply from Chancellors - Staines
Me and my partner were looking for a new property to move in. Joel was really helpful all throughout the process and replied promptly to all our questions.
Thank you for helping us find our home!

Reply from Chancellors - Staines
Extremely helpful informative friendly and polite

Reply from Chancellors - Staines

Reply from Chancellors - Staines
Kaytlin Mesa booked a viewing for me. She was extremely kind and professional, going the extra mile to meet my needs when rescheduling. Met me on time at the property and answered all my questions thoroughly. I would definitely use Chancellors again after this experience.
Kaytlyn is very friendly and positive and provides detailed and regular updates on progress.
Thank you James,
Great help, very professional, overall a very nice experience
Brilliant service from start to finish and Charlotte Quixley is a credit to the company.
Process was fast and now just waiting to move in!
Thanks!
Charlotte at the Staines branch has helped my family and I to find a new home in what could only be considered a very stressful and urgent situation.
The service that has been provided to us has been easy to understand and professional. Charlotte has been exceptionally helpful and personable throughout our moving process.
We wish to express a massive thank you.
Poor homework done by this company - retirement age of the flat i was looking at was minimum 60 - im 57 - website by chancellors said min age. 55 years - meaning my viewing was a complete waste of my time!! No apology recieved either - not impressed.

Reply from Chancellors - Staines
We would like to say how impressed both my husband and I were with the commitment and professionalism of Charlotte Quixley from the Staines office of Chancellors.
Charlotte is always very helpful and professional and went out of her way to personally bring the contract papers for our new tenancy to our home address which was greatly appreciated by us both. Thank you Charlotte.
We've been having a pleasant experience with Chancellors (Staines-upon-Thames) from the start. Charlotte showed us around for our viewing and was patient and willing in answering any questions we had. She has continued to do so and has been very helpful both over the phone and over email. Most importantly, she has also been friendly which has made communication in a process that can sometimes be confusing that much easier. It's been nice to feel like we can count on the person on the other end of the line, it takes the pressure off significantly.
Very impressed with the professional service given by Chancellors in Staines.
Emma and Curtis, have been exceptional. They have kept in contact regularly throughout the selling process. We are now under offer and I'm confident they will continue to keep us informed as the sale of our property progresses.
I have no hesitation in recommending this branch and in addition I wish to include the back up service offered by Paul and others at head office.
Our thanks to you all.
Thank you to Charlotte and Ben for an efficient and helpful service. Much appreciated !
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.