Very friendly and helpful, made the process very easy and smooth, since we had another viewing with him soon after he even offered to drive us there himself which was very kind!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very friendly and helpful, made the process very easy and smooth, since we had another viewing with him soon after he even offered to drive us there himself which was very kind!
Company replied
I had the pleasure of speaking with Mohit, I will recommend him! He was professional with me on the phone, knowledgeable, and genuinely dedicated to helping me. Mohit took the time to understand my... See more
Company replied
Excellent service Highly recommend. Guided me through selling a property to completion. Any queries or questions I had were quickly answered. Ensured suitable viewings, which has led to a pain-fr... See more
Company replied
daisy was fantastic to work with throughout the whole process she is always there to answer questions along the way. I would recommend her to anyone. she did an incredible amount of information gath... See more
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
Market Square, Cygnet House, TW18 4RH, Staines, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service especially from Roy
Many thanks
After dealing with a few Estate Agents, I went with Chancellors in Staines for the following reasons.1) Completely open and honest with all dealings I had, from the enquiry stage to putting the house on the market. 2) They work as a team and make you feel that you are unique to what they are doing and you are high on their priority list.3)They really do practice their Covid rules safely and we never felt like they were taking short-cuts. Well recommended and if it saves you blood ,sweat and tears, then I would say , go to these guys first !
Roy is a professional gentleman who helped me to rent the apartment for my family in my preference location. He is very details, energetic and very prompt response to my questions & concern. I have no double and will refer Roy to my friends who need professional property management service.
I was really pleased with the clear and informative communication of Roy. I found him to be patient and understanding, especially when I kept going back and forth. A real asset the company, and if all employees are like that then I will not only be using Chancellors again, but will be reccommending them to my friends.
Called chancellors a few times and everyone I spoke to was really helpful, gave some great advice and support, always go above and beyond, fantastic keep up the good work.
Quick to arrange viewings and great communication. Everyone we have had contact with has been very helpful and knowledgable. Great service
We are in the process of purchasing a property through Chancellors-Staines, and have so far had a great service in all aspects.
Our enquiries have been answered in a timely manner, and the team have been very accommodating with viewings both before and after our offer was accepted.
Annalise Benedetti has been excellent as keeping us informed every step of the way, and the sales progression team have been great too.
Thank you.
We are currently marketing our property with Chancellors and so far we have had excellent communication about upcoming viewings and post viewing feedback.
The staff are very pleasant, very polite and give us regular updates on the progress of potential buyers, by phone and email.
We really appreciate this good communication and hope it brings us a sale.
Its been a pleasure working with Jamie and Annalise. They have both been highly professional and friendly. We have been kept updated right through our sale process and any updates were promptly shared.
We would highly recommend Chancellors.
After having issues with our previous purchase (with another estate agent), I got in touch with Chancellors (Stainles) and spoke to Matthew Hill about a property that we had viewed a while ago which seemed to have fallen through.
He made time for us quickly and we managed to view, negotiate and get an offer accepted within 24 hours.
A professional and courteous team that always make time for you. No hesitation recommending them!
Agent Roy assisted us; very courteous, offered concise and clear descriptions of property

Reply from Chancellors - Staines
Roy was really helpful, the most patient & polite estate agent. Really great service, fast response to emails and queries. 10/10.
Owen Nato has been extremely patient and helpful to not only let our property very quickly but also guiding me through the process step by step as a first time landlord. I am certain that going forward he will help me manage my property.
I have found Matt very helpful and enthusiastic!!
Alan Egham

Reply from Chancellors - Staines
Have been with Chancellors in Staines for a while. Staff always helpful and would bend over backwards to assist you in your sell of your property. Also will go to no ends to sort out other things that happen during in the process of your sell.
Anna was running through out the Pandemic sometimes alone given a great service to the company.
Simply Brilliant!
I have found Matthew honest, proactive, he listens and understands client requirements, proactively organise viewings and follows up for feedback and reminds for further viewings, he has good local knowledge of the area and he is a friendly person, I highly recommend Chancellors Staines.
Excellent professional service from all at chancellors in Staines-Upon-Thames,they have been very good and friendly in these difficult times with the COVID-19 issues and the lockdown this year,I would like to praise Matt and Anna especially for helping to sell my property and the great patience and positive attitude they have both showed! Great stuff thanks again would recommend them to help you sell your property.
I had a viewing with Roy from Staines, who was very professional and knowledgeable on all details we needed to know about the property. He even informed me about things I didn’t think to ask!

Reply from Chancellors - Staines
Simply put, it can be divided before and after Matthew comes.
In the previous maze and mire, the situation has now been reversed to a predictable one.
So far, I've been guided on a very different level.

Reply from Chancellors - Staines
We have had Chancellors providing the task of showing us round a property and selling our house and have provided a professional service throughout. They have continually kept us informed of the progress of all viewings and I would not hesitate to recommend them.

Reply from Chancellors - Staines
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.