Chancellors - Summertown Reviews 

402
TrustScore 4.5 out of 5

4.7

255 Banbury Road, OX2 7HN Oxford, GB


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Rated 5 out of 5 stars

I bought a property at Oxford assisted by Cornelia. I am generally happy with their professional services. I would surely consider selling properties through them in the future

Rated 5 out of 5 stars

I've found my experience with Chancellors extremely satisfying. They've been very responsive and have kept me up to date every step of the way. They were very polite and professional and were hap... See more

Company replied

Rated 5 out of 5 stars

The team at Chancellors has been incredibly helpful every step of the way. No matter the issue or question, they’re always quick to respond and go out of their way to assist. Truly reliable and easy... See more

Company replied

Rated 5 out of 5 stars

Chris is a fantastic estate agent. As a first time buyer are nerves were all over the place but having someone able to guide and recommend is invaluable. He was always available to talk through and is... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 255 Banbury Road, OX2 7HN, Oxford, United Kingdom

  • 01865 516161

4.7

Excellent

TrustScore 4.5 out of 5

402 reviews

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4.7

All reviews

(402)

1,736 reviews in the last 12 months

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Rated 5 out of 5 stars

Helping letting agent

My letting agent- Ms. Katie Palmer is helpful and helped me a lot on the renting for this apartment. This is the first time for rent an accommodation in UK and she guided me on the steps to do it properly. Thank you Katie!

March 26, 2024
Rated 5 out of 5 stars

Excellent service from Chancellors

Chancellors took over the management of my property late last year and have given excellent service. The property manager Maria has been very helpful in organising a major refurbishment, especially as I now live 200 miles from my property.

April 2, 2024
Rated 5 out of 5 stars

Oxford rental property

Katie is by far the most efficient agent I've ever been in contact with. She provided immediate updates on the rental property, and was always promptly available and receptive of any queries I had - particularly when considering the chaos of the Oxford student market. I highly recommend her and Chancellors - Summertown!

April 9, 2024
Rated 5 out of 5 stars

I am very happy with Chancellors and their Letting Management

I am very happy with Chancellors management of our letting properties since Maria has been brought on board. She is very focused and goal oriented, understanding the needs of both landlord and tenant, providing a bridge between us to ensure satisfactory outcomes for any of those little issues which can occur in rental properties. She is open and honest and credible. A real credit to the team!

February 21, 2024
Rated 5 out of 5 stars

Katie in the Summertown branch is…

Katie in the Summertown branch is absolutely fantastic, couldn't have asked for a better service. I had the pleasure of working with Katie and Louise from student lettings and both of them were so helpful! Always going above and beyond for us. I really appreciate all of their support :)

January 30, 2024
Rated 5 out of 5 stars

Chancellors is a great one.

I would like to thank and highlight Jemma Dixon as a person who professionally handled the deposit release process of our tenancy. Also, I am happy to thank our property manager Gabriella for her great support during our term. We have warm memories of Chancellor.

January 16, 2024
Rated 5 out of 5 stars

Highly recommend

We have been very impressed in our dealings with Chancellor’s in Summertown, Oxford. From the outset Katie Palmer was genuinely interested in our requirements, which she took time to understand. She then worked tirelessly to translate them into reality. Katie has been unfailingly responsive and has facilitated process issues at every turn with consummate professionalism. It has been a pleasure doing business with Chancellor’s and we highly recommend this agent.

November 11, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 1 out of 5 stars

A very awful deceiving experience

A very awful experience with their staff as they neglected to tell me that the property I was renting was for sell and that I would have to move out at any time. The agent blinded side me and told me that I was signing a 3 year contract on the flat I was renting and then told the Landlady that I requested the contract to be 3 years which is not true. Now that the Landlady and I are talking directly we are finding holes in the story that Chancellor told us both.

This behaviour is extremely impactful to me and my son, as I now am in the limbo, my son needs stability and I just wanted to settle in a place for at lease a year.

It is also impactful to the landlady because unfortunately I am not in a position to be facilitating viewings frequently, and she is in an extremely difficult position where the property needs to be sold ASAP.

Chancellors told the landlady that I was fully aware of the selling situation when I was not, so she accepted my offer hoping that as soon as I moved in I will be facilitating frequent viewing to help sell the flat. I really feel for her.

Both the landlady and myself are impacted financially and emotionally by how Chancellors, has done business with us.

They are aggressive in the way they do business and ready to deceive if that puts them in advantageous position. Be very cautious when doing business with Chancellors.

September 29, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for letting us know about this Sandra, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.

Rated 5 out of 5 stars

Helpful and Communicative

Great communication and willingness to help! Would recommend using this company to organise your move.

October 13, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

This agency has demonstrated remarkable…

This agency has demonstrated remarkable professionalism and efficiency, and I am thoroughly satisfied with their services.

October 23, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

SuperAgent!

Katie Palmer at the Summertown branch in Oxford could not have been more helpful and kind. She is an asset to the company and makes the whole experience of renting a new place not seem like such a chore.

October 11, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Big thankyou to Amarjit…

Big thankyou to Amarjit Dhaliwal-Banbury branch & Lucy Ranaweera -Senior Sales Progression Advisor. They re amazing and very helpfully for all my housing procedure.

October 6, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I got in touch with Katie Palmer who…

I got in touch with Katie Palmer who was extremely professional and helpful in helping me getting the right accommodation I was looking for. She was prompt in her responses and always available to clarify and offer guidance when I was filling the Lettings Property Applications Form.

October 4, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Paul, It would mean a lot to the summertown team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

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