Chancellors - Summertown Reviews 

402
TrustScore 4.5 out of 5

4.7

255 Banbury Road, OX2 7HN Oxford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've found my experience with Chancellors extremely satisfying. They've been very responsive and have kept me up to date every step of the way. They were very polite and professional and were hap... See more

Company replied

Rated 5 out of 5 stars

The team at Chancellors has been incredibly helpful every step of the way. No matter the issue or question, they’re always quick to respond and go out of their way to assist. Truly reliable and easy... See more

Company replied

Rated 5 out of 5 stars

Chris is a fantastic estate agent. As a first time buyer are nerves were all over the place but having someone able to guide and recommend is invaluable. He was always available to talk through and is... See more

Company replied

Rated 5 out of 5 stars

Our experience with Katie Palmer at Chancellors Summertown has been great. We're based overseas and needed to find a rental in Oxford for later this year. Katie's been happy to show my parents around... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 255 Banbury Road, OX2 7HN, Oxford, United Kingdom

  • 01865 516161

4.7

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(402)

1,738 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Go with Chancellor’s first

My experience using an estate agent to find a residential letting in Oxford (Summertown) was at best complicated because I found that agents actually expect the tenant to run after them. When I registered online with chancellor’s, I found that the agent called me in the morning to confirm my details and start finding me suitable accommodation. Katie Palmer was especially helpful as she called me nearly everyday to inform me of new lets or to keep me updated about existing enquiries. Katie was extremely patient and respectful, and she made sure to keep track of my applications. Out of all the Oxford agents, I highly recommend Chancellor’s first.

May 31, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Dr Humaira, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

The process was smoothly arranged and…

The process was smoothly arranged and convenient.

June 18, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Mr Joshua Jo Wah, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Efficient, Quick, Professional & Polite

Katie was efficient, quick, professional and polite. Many thanks for her support.

June 5, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review SM, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Katie went above and beyond our…

Katie went above and beyond our expectations to help in securing our flat and made the process easy for us.

May 31, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Kelsey, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very happy to work with Katie.

Very happy to work with Katie.

Was quick, no misunderstandings etc, all questions answered, all things sorted.

May 10, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Mr Sobolev, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Professional and approachable

Renting a place in England for the first time can be a bit daunting and confusing, but Katie Palmer helped us out with the questions we had.

May 21, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Alain, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I would highly recommend Olivia…

I would highly recommend Olivia Villafane from Chancellor Property Management. She provided excellent assistance for my move-out process and ensured that my rights as a tenant were upheld. Olivia's knowledge and professionalism made the experience smooth and stress-free. I appreciate her dedication and help that she gave to me. Thank you, Olivia, for your invaluable support!

May 21, 2023
Rated 5 out of 5 stars

My husband and I have just signed a…

My husband and I have just signed a tenancy for a property in Summertown and we are very grateful for everything that Katie Palmer did to make that possible. From the beginning, Katie was prompt in responding to emails, arranging a viewing for me 'almost before the paint was dry', being proactive in brokering an agreement between us and the landlord, and being hugely open and helpful about every detail of the process. Thanks a lot, Katie!

May 1, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review TS, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

An excellent service

A prompt, professional and friendly service which has made the overall process very smooth.

May 10, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Freya, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Fast, Efficient, and Friendly

the team here were super helpful! We went in curious about a place that had been listed on Monday, Katie and team had us in contract and all ready to rent within 5 days! fast and effecient. So easy we were suspicious maybe something had been missed, but NOPE. Highly recommended.

April 21, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Mr K, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Kind, helpful, and proactive!

Kind, helpful, and professional--also proactive!

April 19, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Ms Hobbs, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Miss Wallace, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Reply me and answer my questions so…

Reply me and answer my questions so quickly

April 17, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Mr Gao, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Chris is a fantastic estate agent

Chris is a fantastic estate agent. As a first time buyer are nerves were all over the place but having someone able to guide and recommend is invaluable. He was always available to talk through and issue or guide us. Our parents who bought before were surprised at how easy he was to contact and help as they didn’t have those experiences with other agents. Can’t recommend him enough.

March 16, 2023
Unprompted review
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review William, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

It is very prompt response to help me…

It is very prompt response to help me search the favorite location of the apartment that suitable for me to live

April 3, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Ms Cheng, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Absolutely Helpful, definitely recommend.

I was in constant touch with Katie Palmer while finalizing the property I was interested in. Even though not being in the same place, Katie made sure I am able to finalize the property and be able to view it and select the property.

March 14, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Ms Sanika Sunil Lalit, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Thanks for the help from Katie Palmer

Thanks for the help from Katie Palmer, I successfully rent a house near my daughter’s school in Summertown. During the process, Katie was very professional and responsive. Since I am new to UK, she was patience in answering all my questions. I am extremely grateful for the support she has provided to me. Thanks again Katie!

February 4, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Ms Tsoi, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

House Viewing with Summertown Chancellors in Oxford, England.

We, family want to rent a house in Summertown & viewed with Miss Katie, yesterday.
She is brilliant & very professional.
We are very please with this Chancellors, Summertown branch.
Many thanks, Katie.

March 3, 2023
Chancellors - Summertown logo

Reply from Chancellors - Summertown

Thank you for leaving us this great review Ms Mar, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look