Chancellors - Sunbury on Thames Reviews 

Chancellors at Sunbury on Thames are an exceptional estate agent.
Very responsive, professional and friendly team starting from Daniel, Luke, Hannah, the photographer and the rest of the team. We are very grateful to them.
Luke Westcott offered us a superb service during the sale of our property. We have no doubt that Luke's understanding of both seller and purchaser requirements helped to resolve issues before they became problems or disputes. We just wanted to say thank you very much to all your team for all your hard work in selling our flat for us.
We would certainly recommend your services to anybody looking to buy or sell property in the future.

Thoroughly professional service throughout the selling process, with excellent advice at the outset, regular and comprehensive marketing updates, and dedication to the cause going beyond the call of duty that ultimately got the deal over the line -- wholeheartedly recommended.

The team at Sunbury helped me sell my house and purchase another
Achieved over asking on my sale and helped negotiate the right price on my purchase. Luke was a particular star.
Thank you

Hello.I would like to say that I was impressed by how helpful Vanessa Kelmendi was with my last home search. She is very professional and friendly. Jana (relocation agent)

I AM VERY PLEASE WITH THE SERVICES I WAS GIVEN,DESPITE THE COVID-19, COURT CASES THAT TOOK LONGER THAN EXPECTED, YOU PATIENTLY WAIT FOR EVERYTHING TO BE SORTED AND KEPT CALLING TO FIND OUT THE SITUATION OF THINGS. REALLY APPRECIATE YOUR HELP.
ONCE AGAIN THANK YOU FOR YOUR CO-OPERATION.

Within our time as to viewing property’s, leading on to making offers/purchases etc… Luke from Chancellors provided us with an excellent service throughout the whole procedure to include he was very helpful, reliable honest and a lovely person to deal with!!

Thank you so much for making it all happen for us !!

Vanessa has been fantastic and very professional. Very helpful and organised in her job. When there’s a problem she is always able to help, advise. I can highly recommend this agency.

I wouldn’t have to think twice about using Chancellors Sunbury-on-Thames for any future property sales and would have no hesitation in recommending to friends and family.
I would particularly like to express my thanks to Luke, he kept me informed throughout the process and was very professional in what turned out to be a very tricky sale ( no fault of Chancellor’s )

Chancellors made the whole journey for us a breeze! Special thanks to Daniel Short for helping us in achieving a good house price and to Luke Westcott, who was our point of contact at Chancellors was exceptional in making the whole process as smooth as possible, he was constantly touching base and updating us with any progress. He massively helped in chasing our buyer who was extremely difficult to get hold of, which made life a lot easier for us. We couldn’t have picked a better estate agent! Thanks

I have been very pleased with the personal service I received from every one at chancellors, especially the last couple of weeks before completion. Very straightforward in the end and a lovely team, Thankyou

Great customer service from Vanessa in the lettings department, and she was very helpful and friendly!
Would highly recommend!

Excellent and prompt service. Lovely people!

We have been looking for a property for sometime now and it's so refreshing to discuss our needs and options with someone who genuinely wants to help you achieve your goals.thanks vanessa.

I came across many Estate agencies but this one had particularly professional and polite staff. Great service - Highly recommended! Thanks.

We have not had a good experience of dealing with the Sales team at the Sunbury branch. We followed their advice when deciding the value to market our house at. Almost immediately they wanted us to drop the price and this continued throughout the overly long period we were under contract with them.
However, the biggest issue by far, was the terrible communication or lack of. Frequently, I would receive a call during the week to ask if a viewing could be arranged at the weekend. We always said yes, and whilst we were told they would confirm the viewing, this never happened. This would always result in me having to call on a Friday to confirm if and when viewings were taking place. A simple email confirming viewings would solve this issue. It was completely impossible to reach anyone on a Saturday. They only open from 10am-3pm and the phone is never answered. I understand they maybe out on viewings, so employ more staff or open for longer. If it was not possible to have your call answered by the branch, you are put through to someone elsewhere in the country who could do no more than promise to email the branch and ask them to call you. However, all too often no return call came.
They seem to have a high turnover of staff. Numerous different staff members carried out our viewings. Most of whom had never seen our house prior to showing perspective buyers round.
When we did finally receive an offer, the way this was handled was shambolic. Our usual contact was on holiday, as was the Sales Director, and the person dealing with the negotiation clearly had no idea what they were doing. No negotiation to speak of took place, and no follow up took place either. Our very keen prospective buyer became a missed opportunity. Dispite repeated calls and emails, I heard nothing for 10 days. They had no idea if the offer was still on the table. Very poorly handled.
As soon as we gave notice to end our contract, the weekly marketing up date calls ground to a halt.
Our contract has now finally ended. I have not received a call to recognise this or to say they were sorry not to have sold our house. Nothing. I at least expected a questionnaire, giving me an opportunity to give feed back. This would allow them to improve their service, but clearly they are not interested in doing this. Our house remained on their website and Rightmove even though we are no longer being represented by then. It was down to me to chase them to get it taken down. As no one returned my calls or emails, I had to go in to the branch (twice, as when I went on the Saturday there was no one there)!
All in all, very unprofessional.

Vanessa Was Very Kind, Fully Understood My Requirements...
Great Company To Deal With.
Five Stars (For Her 15 Stars)

Cannot recommend the Sunbury branch highly enough. The service and communication has been excellent. Luke is an absolute star and a pleasure to deal with, always completely focused with perfect attention to detail. I also want to mention Ellis who was wonderful to deal with also. Couldn’t be happier with the service I received. Thanks all

I have used Chancellors many times in the past and have always had very good service. They have recently sold my house. Dan was friendly, helpful and thorough when he first came to value my property, as well as after. Luke took over the selling of the property. He went above and beyond in helping to push along the solicitors who were dealing with my purchase, and kept me in the loop with regard to my purchasers. Thank you very much.

Very easy to deal with....Was very efficient and sent properties over to me very quickly. Vanessa was very friendly and helpful, pleasure to deal with - thank you