Chancellors - Swindon Reviews 

766
TrustScore 4.5 out of 5

4.7

128 Commercial Road, SN1 5PL Swindon, GB


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Rated 5 out of 5 stars

I’ve had a really positive experience dealing with Jamie Woodman from my letting agency. She is always professional, friendly, and quick to respond whenever issues come up at the property. She does an... See more

Company replied

Rated 5 out of 5 stars

Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.

Company replied

Rated 5 out of 5 stars

Many thanks to Jamie Woodman for their help in resolving our maintenance queries since we moved in. They have been very professional and ensured that all issues are dealt with promptly. We truly appre... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed working with this letting agency. They were the most attentive and swift with responses and getting back to me as soon as possible. Conversations were handled very professional and vi... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 128 Commercial Road, SN1 5PL, Swindon, United Kingdom

  • 01793 374600

4.7

Excellent

TrustScore 4.5 out of 5

766 reviews

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4.7

All reviews

(766)

1,736 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Proactive, professional, and lovely to deal with. Highly recommended

March 21, 2025
Unprompted review
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Reply from Chancellors - Swindon

Thank you for your kind words! We're so glad to hear you had a positive experience. We strive to provide excellent service and appreciate your recognition.

Rated 1 out of 5 stars

Terrible company

Terrible company! Had to get the ombudsman involved and compensation was awarded to me due to their unprofessional behavior. Now a year later after doing no business with them I’ve received a large invoice from them supposedly for services still being used. Since cutting ties I’ve had multiple confirmation account statements showing £0 money owed. Whoever does their accounts clearly can’t do simple math, I had issues with overcharging while using them too.

March 15, 2025
Unprompted review
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Reply from Chancellors - Swindon

Thank you for bringing this to our attention Ilona, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

Rated 5 out of 5 stars

Amazing.

I have had a great experience with Chancellors. They were very quick and helpful to find me a flat to live in on my own. The staff were very polite and friendly which made me feel calm. I felt helped and cared about at every stage of the process, if I had any questions or queries they were very quick to get back to me with answers. Every time I rang, they answered straight away and were polite and very helpful. I would especially like to say thank you to Matthew and megan.

March 12, 2025
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Reply from Chancellors - Swindon

Thank you Miss for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Couldn't be happier!

Chancellors - Swindon has been instrumental in expediting our house purchase. We are FTBs and had many questions relating to the process. They answered all queries we had in a timely fashion, were incredibly helpful and very knowledgeable. We had heard that buying a house is very stressful but honestly, we have felt so at ease knowing that our agent was there as support. We couldn't be happier and we would highly recommend!

March 11, 2025
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Reply from Chancellors - Swindon

We are so pleased to hear that you had such a positive experience with our team in Swindon. It's wonderful to know that we were able to help you navigate the process of buying your first home. We understand that buying a house can be stressful, and we strive to provide our clients with the support and guidance they need. Thank you for your kind words and for recommending us.

Rated 1 out of 5 stars

Pathetic

This Company is a Joke , went to swindon 3 times this was 12 hours driving from London to Swindon with my 3 months old baby , 1 week before a move they confirm with me that 100 percent change that i would move in everthing was right , one day before they asked for more documents and i send , i paid everthing the Company to i move out and was the last day on me flat in London , than they said that's impossible to move in that date and tried to charge me 260 pounds.In the same week i find another house with the same documents and i was accept, proving my documents are valid enough.This was both humiliating and stressfull for me and my family.

March 4, 2025
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Reply from Chancellors - Swindon

Thank you, Mr. Contini! We're thrilled to hear you had a fast and positive experience with us. Our team is dedicated to providing clear communication and excellent service. We appreciate your feedback!

Rated 1 out of 5 stars

Asbestos above 3 month old baby’s room, not being dealt with, potentially fatal. Nothing but ignorance being shown

My daughter and grandson are currently living in a two bed flat, they rent from this estate agents. There has been countless issues and the place has been practically falling apart. My daughter has had constant issues with getting things sorted, and has been understandably extremely depressed and frustrated . The lack of things getting done has been appalling, it's only recently a few changes were made. However, the upmost WORST thing she is having to deal with at the moment, is that they have discovered " ASBESTOS that's right, ASBESTOS, right above her 3 month old baby boys bedroom! As if this wasn't bad enough, she received and email from this company, " assuring" her, that it was " safe" as long as it isn't moved! Even though there is a HUGE hole there, which is right above my baby grandsons bedroom!! All they have done is slapped an " ASBESTOS" sticker right above my baby grandsons room! The utter incompetence is absolutley shocking, unbelievably unexceptionable, and all they do is call my daughter, saying they are "looking" into it!! An absolute disgrace.

February 18, 2025
Unprompted review
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Reply from Chancellors - Swindon

Hello Mrs R Forrest, thank you for highlighting this – we will look into this for you right away. Please email us at directors@chancellors.co.ukso we can investigate further. Many thanks.

Rated 1 out of 5 stars

Please research before renting and make sure the landlord is reliable as chancellors took on our landlord and he is useless and seem to rarely be able to get hold of him which has led us many issues

I called the company 5 times this morning as I’ve multiple problems with issues in the house , they didn’t answer once they obviously knew it was me and was ignoring me , so my mum called and they answered straight away . I private rent from my landlord and they seem to rarely be able to get through to him and if they do it will take months . Most days I have to send 2/3 emails to even get a response . I have a small baby and it took me months to get mould and our windows that weren’t sealed properly fixed. Please do not rent from this estate agents. I have lived here 2 years and it has been awful we've had issues constantly one thing after another. When we moved in we didn't get told about the hundred problems and recently have discovered asbestos outside we also have a new born baby who is 3 months and they constantly struggle to get hold of our landlord which leaves us with constant issues . Please avoid, living in this house has been the most stressful 2 years and our landlord is uslesss which means chancellors can't help however still represent him . Please avoid especially if vou have babies, we've onlv recently got our recently got our windows resealed after 2 years so had constant drafts in the house from the wind . Please do not rent from this company if you have any issues they dismiss them completely and can take months

February 28, 2025
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Reply from Chancellors - Swindon

Hello, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 5 out of 5 stars

I had a very good experience the staff…

I had a very good experience the staff who coordinated us , she was very nice humble & sweet as well , nice way of explanation thanks hats off to Megan. Keep up the good job

From

Dacia

February 5, 2025
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Reply from Chancellors - Swindon

Hi Miss, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Matthew was very professional

Matthew was very professional, and very patient with my questions.

January 23, 2025
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Reply from Chancellors - Swindon

Thank you for leaving us this great review KAREN, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Professional and friendly

Great service, highly recommended. Staff are friendly, welcoming and acomodating, taking the time to answer all your questions.

January 21, 2025
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Reply from Chancellors - Swindon

Hi Frank, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Had a viewing with the lovely Megan

Had a viewing with the lovely Megan! She was very professional and understanding, and really accommodated for my needs. She didn’t rush at all and so I could get a really feel for the properties. Highly recommend!

January 20, 2025
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Reply from Chancellors - Swindon

Thank you for your kind words! We're so happy to hear you had a positive experience with Megan. We strive to provide a comfortable and informative experience for our clients, and we're glad that you felt heard and understood.

Rated 5 out of 5 stars

Great host

Great host , very friendly and welcoming , prompt and knowledge of the property was great.

January 15, 2025
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Reply from Chancellors - Swindon

Thank you, Luke! We're thrilled to hear you had a great experience with our team. Your kind words about our service and knowledge mean a lot to us. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Very professional and helpful

Megan was extremely helpful & professional in showing me around the apartment, could answer all questions I had and left me with everything I needed. Would highly recommend.

January 11, 2025
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Reply from Chancellors - Swindon

Thank you, Josh! We're thrilled to hear that Megan provided you with exceptional service during your apartment tour. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out. Happy to help!

Rated 5 out of 5 stars

Great customer service

Great customer service, excellent house. Nice place to live

January 11, 2025
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Reply from Chancellors - Swindon

Hi Mr, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Perfect

It was good experience, and I love the house,

January 11, 2025
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Reply from Chancellors - Swindon

Thank you Miss for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Viewing

All our questions were cancelled politely the agent was friendly.

January 2, 2025
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Reply from Chancellors - Swindon

Hi Natasha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Bradly has been helpful with all…

Bradly has been helpful with all requests and questions I’ve had.

November 14, 2024
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Reply from Chancellors - Swindon

Thank you for leaving us this great review Mr, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Awesome

Awesome, helpful, supportive, excellent, expert, good listener, caring , kind

November 13, 2024
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Reply from Chancellors - Swindon

Hi Mr, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Highly recommend as a first-time renter.

My partner and I have been looking at flats recently and Bradley made the whole process easy and stress-free. He was super helpful and patient throughout the whole process and answered all of my questions as a first-time renter.

Chancellors as a whole have been really helpful and friendly throughout our house-searching process and I'd wholeheartedly recommend them as an estate agents.

November 13, 2024
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Reply from Chancellors - Swindon

Thank you for leaving us this great review Pete, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Bradley has been informative and…

Bradley has been informative and communicative in the process leading up to my recent viewing.

November 8, 2024
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Reply from Chancellors - Swindon

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

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