Chancellors - Wallingford Reviews 

127
TrustScore 4.5 out of 5

4.7

5 St Martin's St, OX10 0AL Wallingford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Attia was very helpful. Quickly connected me with other colleagues to arrange house viewings and also though ahead to connect me with their mortgage broker.

Company replied

Rated 5 out of 5 stars

We have just sold our through Chancellors and our estate agent Daniel was very friendly and helpful. He was always on hand when we needed any help or information and was a reassuring presence througho... See more

Company replied

Rated 5 out of 5 stars

Alys has been extremely helpful and flexible throughout the entire process of viewings up to a confirmed offer. Despite our concerns that our initial offer on the property would fail, Alys kept u... See more

Company replied

Rated 5 out of 5 stars

From start to finish kept us informed about prospective buyers, and provided feedback. This enabled us to adjust our expectations resulting in a sale. Always polite and helpful.

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 5 St Martin's St, OX10 0AL, Wallingford, United Kingdom

  • 01491 837567

4.7

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(127)

1,736 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My partner and I have been delighted…

My partner and I have been delighted with our experience with Chancellor's during the purchase of our first home. Communication when making an appointment for a viewing with Ruth was great, and during the viewing Ruth gave us all the time and space we felt we needed, never feeling rushed or unwelcome. She provided useful information, answered many of our questions and got back to us afterwards with some answers that required some investigation. It is also worth saying that we found it incredibly useful to have a full-time member of Chancellor's with us who clearly knew the owner and property; many times we have viewed properties at a weekend (with other estate agents) to be met by seemingly temporary staff who have no familiarity with the property or area. Ruth and Lisa remained communicative and friendly whilst our offer was being considered and following its acceptance. Everything has proceeded so smoothly as purchasers so far that we can't think of any negatives!

December 16, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Hi Mr N, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

Rated 5 out of 5 stars

Great service

Great service, Ruth has been very forthcoming with information and kept us in the loop during these early stages of the purchase. Very easy to get hold of and returns calls very quickly! Thank you Ruth.

December 14, 2020
Rated 5 out of 5 stars

Very professional

Very professional, helpful at all times through the sale. Long chain but Lisa kept on top of it at all times. Highly recommend.

December 9, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Hi Victor, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

Rated 5 out of 5 stars

Re house purchase.

Lisa Cox and her team kept us informed and updated every step of the way with the purchase of our new home which had a chain totalling 8 people which made our purchase a bit drawn out but we got there in the end.
We can’t thank her enough.

December 8, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Thank you Malcolm for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Excellent service

Excellent service throughout, even with all the challenges thrown up by covid this year.

December 7, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Hi Mr Miller, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

Rated 5 out of 5 stars

Great service by Ruth at Chancellors

Chancellors have been very professional, considerate and proactive in the marketing of our family home. Ruth contacts us on a regular basis and keeps us informed of all viewings and offers. The team at Wallingford are all very helpful and willing to give advice and support with any concerns. Highly recommended by my family.

November 25, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Thank you for leaving us this great review Mrs Clements, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Was a good experience

Was a good experience, no problem with contact and discussions. I had some concern about buying in covid times but nice to see restrictions being implemented and not really an issue.

November 23, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Thank you for leaving us this great review Dan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Lisa

Lisa was always available to help and advise. She always did what she said.

November 20, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Thank you for leaving us this great review Christine, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

It was very easy to communicate with…

It was very easy to communicate with Lisa, she was always available to help with any queries we had. She is friendly, knowledgeable and helpful. She also made it easier to progress our purchase which at times was a bit testing.

November 20, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Thank you for leaving us this great review Tony, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Lisa Cox of chancellor’s estate agents…

Lisa Cox of chancellor’s estate agents has been very professional throughout the sale of our property..She has been on hand to help with all aspects of the sale, chasing solicitors and sorting out all problems that have arisen. Nothing was to much trouble for her. Lisa sent us weekly updates but I think this is unnecessary once a buyer is found. Lisa is very knowledgeable in her role as manageress of chancellor’s of wallingford..

November 18, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Hi Stanley, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Quick response to all correspondence. Allowed to view properties at your own pace and space given to discuss thoughts whilst viewing. We finally found our perfect dream home. Thank you Chancellors...

November 10, 2020
Rated 5 out of 5 stars

Best moving experience ever!

I have moved house & locations many times & consequently used many Estate Agents and I can honestly say my experience with Lisa Cox of Chancellors Wallingford is undoubtedly the best ever. She has been incredibly honest & so efficient, handling all my queries promptly & with great patience. Lisa’s ability to coordinate with my solicitor & the buyers clearly with great efficiency allaying any fears or queries I’ve had has been the best ever - a great asset for Chancellors Wallingford!

November 4, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Hi Mary, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

Rated 5 out of 5 stars

Thank you Ruth

Ruth from the Wallingford office has been helpful throughout the process (viewing, providing information) and made herself available to answer any questions we've had. Thank you very much Ruth for all your help.

October 23, 2020
Rated 5 out of 5 stars

Helped us find the right home and pushed everything through quickly

Ruth and Lisa were so helpful in finding properties for us to view. The market was taking off in August so we put our house on the market and had an offer in days. So we rushed to organised viewings with several local agents on Saturday. They were polite but only Ruth seemed to have spotted that we were keen to move quickly and planned to make an offer that day. Ruth showed us three properties and had a good idea which one would suit us best and indeed we are very happy with our new home.

October 23, 2020
Rated 5 out of 5 stars

Insightful work on a house valuation to set future plans

I needed a valuation of my house to help me decide on my future accommodation plans. Lisa Cox came to assess the house for Chancellors. She was prompt, courteous, engaged and wholly professional throughout. Her view on value was well argued and broadly in line with my thoughts although, at no time, did I feel that I was being told what I wanted to hear. Thorough and excellent service. Recommend.

October 22, 2020
Chancellors - Wallingford logo

Reply from Chancellors - Wallingford

Thank you William for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

We were shown a property by Lisa last…

We were shown a property by Lisa last week, not only were the Vendors such nice people, but Lisa was a delight. She was interested in us and our needs, happy to make suggestions, not pushy, and very friendly, made our visit an enjoyable time. It is very unfortunate that we are unable to progress with a purchase, it would have been lovely to invite her over to sip a glass on a summers evening.!!! Thank you Lisa. x

October 18, 2020
Rated 5 out of 5 stars

First class

I would like to make a special mention for Ruth at Chancellors’s in Wallingford. She was truly professional and encouraging in an especially tricky time. Her communication was first rate and we’ve sold the house! Thank you Ruth, Lisa and her team.

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Lisa is a highly experienced and really…

Lisa is a highly experienced and really dedicated sales manager with a wealth of information on property market activity within and around Wallingford and Benson.
She also demonstrates a most comprehensive understanding of the UK property market and the various impacts of the ever changing legislation on which successful transactions depend. I wish I had more properties to sell via her office. If she reads this then "a big thank you Lisa for all your help"

September 30, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look