Bought the sonic school bag for my son and we’ve had it for about 6 weeks and today walking to school the top handle had pulled out and stretched and is now damaged so it can’t be put up on a peg anym... See more
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See what reviewers are saying
The whole experience from start too finish was perfect. The order was accepted and then arrived before time within a couple of days. The case is really nice slightly smaller than I thought but is we... See more
Item arrived faulty, I emailed and got an initial response in good time. They asked for pictures which I have now sent twice and received no response. Update- received a new dispatch email for new... See more
Easy to order and I had a super fast delivery. Following day! Ab SF olutely happy with my experience and will buy from again since my grandson is transfixed on Avengers characters at the moment.
Company details
Written by the company
We're all about bringing you the best official licensed character products at super competitive prices. From toys and bedding to homeware and accessories, we've got everything your little one needs to bring their favourite characters to life!
Contact info
166 Plymouth Grove, M13 0AF, Manchester, United Kingdom
- customerservice@characterstop.com
- www.characterstop.com
3.7
Average
65 reviews
Hasn’t replied to negative reviews
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Reply from Character Stop
Dear Valued Customer,
Thank you for your 5-star review!
We're delighted to hear you were pleased with our fast delivery. We look forward to serving you again soon!
Best regards,
Character Stop Team
The bottle stained and then broke while…
The bottle stained and then broke while my granddaughter was at nursery very poor quality
May 7, 2024
Reply from Character Stop
Dear Valued Customer,
Thank you for reaching out and sharing your experience with us.
We are sorry to hear about the inconvenience you encountered with our product. Rest assured, our support team will be in touch with you to address this matter and find a satisfactory resolution.
Your feedback is invaluable to us, and we appreciate your patience as we work to resolve this issue promptly.
Best regards,
Character Stop Team
Excellent items and service
Excellent items and service, delivery exceptionally quick. Well recommended
April 25, 2024
Reply from Character Stop
Dear Valued Customer,
Thank you so much for your glowing review!
We're thrilled to hear that you found our items and service excellent, and that your delivery was exceptionally quick. Your recommendation means a lot to us.
If you ever need anything else, we're here to help!
Best regards,
Character Stop Team
Reply from Character Stop
Dear Valued Customer,
Thank you for your feedback!
We're glad to hear that your goods arrived on time and were exactly as expected.
If there's anything we can do to make your experience even better next time, please let us know. We appreciate your support!
Best regards,
Character Stop Team
Great service!
Our item was despatched quickly and delivered on time. My daughter loves her new flask too!
March 26, 2024
Reply from Character Stop
Dear Valued Customer,
That's wonderful to hear!
We're thrilled to know that you had a great experience with our service and that your daughter loves her new flask!
If you ever need anything else, don't hesitate to reach out. Thank you for choosing us!
Best regards,
Character Stop Team
Delivery was on time spot on.
March 4, 2024
Reply from Character Stop
Dear Valued Customer,
We're thrilled that your delivery arrived on time and met your expectations. Your satisfaction is our top priority, and your feedback motivates us to keep providing excellent service.
If you have any further comments or suggestions, please feel free to share them with us. We're always here to enhance your experience.
Best regards,
Character Stop Team
The lunch bag I bought has net onside…
The lunch bag I bought has net onside for bottle . But a drinks bottle does not fit in it I bought a slimmer bottle off your site and that doesn’t fit so I have now got to go buy a new lunch bag which will hold a bottle on side.
February 28, 2024
Reply from Character Stop
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for the inconvenience caused by the lunch bag not accommodating your drinks bottle.
Had you informed us of the issue, we would have gladly replaced the item or facilitated a return. We value your satisfaction and regret the missed opportunity to address your concerns promptly.
Please accept our apologies. If there's anything else we can do, please reach out to us directly. We appreciate your feedback and hope to serve you better in the future.
Best regards,
Character Stop Team
Good service/product
Easy to use ordering process and item arrived very quickly. Item was as described and expected. Very impressed
February 26, 2024
Reply from Character Stop
Dear Valued Customer,
We're thrilled to hear that you found our ordering process easy to use and that your item arrived quickly. It's great to know that the item met your expectations. If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out.
Best regards,
Character Stop Team
Reply from Character Stop
Dear Valued Customer,
We're delighted to hear that your 4-year-old boy loves our product. If you need further assistance or have any feedback, feel free to reach out. Thanks again for choosing our products!
Best regards,
Character Stop Team
Reply from Character Stop
Dear Valued Customer,
Thank you for your kind words! We're delighted to hear that you received your backpack quickly and that your friend's little girl loved it. If you need anything else in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Character Stop Team
Ordered a pack lunch box that was…
Ordered a pack lunch box that was unusable message a couple of time and still haven’t heard anything back. Thank you for getting back to me I have now received my refund.
January 26, 2024
Reply from Character Stop
Dear Valued Customer,
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced and the delay in our response. Our support team will contact you shortly to arrange either a replacement or refund for the unusable lunch box. We appreciate your patience and understanding. If you have any further concerns, please don't hesitate to reach out.
Best regards,
Character Stop Team
Yoda hand light
The product I bought was a major let down, we bought yoda hand with lightsaber light, the product fell apart straight out of the box, the light won't work without holding the battery compartment shut the nut to hold the screws in fell inside hand.
Having said all this, the company and the customer service was very good, we received a refund it's just a shame that the product was poor quality
January 2, 2024
Reply from Character Stop
Dear Valued Customer,
Thank you for your feedback. We're sorry to hear about your experience with the product, and we appreciate your understanding. We're glad we could assist you promptly with the refund. We are constantly working to add better quality products to our range and hope to provide you with a better experience in the future. Please feel free to reach out if you need any further assistance.
Best regards,
Character Stop Team
Product quality
I purchased a back pack. My daughter has used it no more than 5 times and the handle has broken.
December 29, 2023
Reply from Character Stop
Dear Valued Customer,
Thank you for sharing your feedback, and we're genuinely sorry for the inconvenience caused by the backpack handle issue. Our support team has received your order details, and they will be reaching out to you shortly to arrange a replacement or refund. Your satisfaction is our priority, and we appreciate your understanding.
Best regards,
Character Stop Team
Reply from Character Stop
Dear Valued Customer,
Thank you for your kind words! We're delighted to hear that you're satisfied with our product, pricing, and the speed of our delivery. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Best regards,
Character Stop Team
This company came up on an engine…
This company came up on an engine search . Had exactly what I wanted at a reasonable price. Delivered within a few days even though it was Christmas week. Will be using again. Brilliant
December 27, 2023
Reply from Character Stop
Dear Valued Customer,
Thank you for sharing your positive experience with us! We're thrilled to hear that you found exactly what you were looking for at a reasonable price, and we're glad we could deliver it to you promptly, even during the busy Christmas week. We look forward to serving you again in the future. If there's anything else you need or if you have further feedback, please feel free to let us know. We appreciate your support!
Best regards,
Character Stop Team
Brilliant Service
First time shopper they had the toy we were struggling to find. Great quick service and easy to use website.
November 27, 2023
Reply from Character Stop
Dear Valued Customer,
We're delighted to hear that your first shopping experience with us was a success! It's wonderful to know that we had the toy you were looking for and that you found our service quick and our website easy to use. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing us!
Best regards,
Character Stop Team
Reply from Character Stop
Dear Valued Customer,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you enjoyed our service and product. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We truly appreciate your support.
Best regards,
Character Stop Team
Excellent service from character
The items I bought was very good quality and arrived very quickly very pleased with the shopping experience I had will definitely shop again
October 31, 2023
Reply from Character Stop
Dear Valued Customer,
Thank you for your fantastic feedback! We're thrilled to hear that you found our products to be of excellent quality and that your order arrived quickly. We appreciate your positive shopping experience and look forward to welcoming you back for more great finds in the future.
Best regards,
Character Stop Team
First order
Received first order quickly and pleased with the quality of the products
Would use again.
October 30, 2023
Reply from Character Stop
Dear Valued Customer,
Thank you for your kind words and for choosing us! We're delighted to hear you received your order promptly and are pleased with the quality. We look forward to serving you again in the future!
Best regards,
Character Stop Team
Poor customer service good arrived…
Poor customer service good arrived damage and after sending numerous emails no one replied. Please do not buy from here
August 31, 2023
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