Charles Clinkard Reviews 

505
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that online orders arrive promptly and staff members are consistently helpful, polite, and knowledgeable during store visits or assistance. Shoppers also express great satisfaction with the wide selection of comfortable, stylish footwear, sandals, and matching handbags available online and in stores. Some reviewers were not happy with product quality control, mentioning unexpected sizing discrepancies, poor stitching, and early durability issues after regular wear. Customers occasionally experienced frustrating shipping delays, unhelpful delivery services, or received damaged items that appeared previously worn rather than brand new.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting stylish, comfortable, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt and fast shipping times with... See more

Order

Users describe positive interactions with order, highlighting the smooth and straightforward online process.... See more

Staff

Clients share positive opinions on staff, frequently describing employees as helpful, pleasant, and... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported across different purchases.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The more time goes on, the more I appreciate the 'old' shops and services that still do things in the old way: good customer care, helpful, clear communications, nice in store staff, easy returns and... See more

Rated 5 out of 5 stars

Placed an online order as don’t drive! Absolutely love the handbags purchased. Continue to check with clinkards for any other offers. Fab staff when have visited Teesside Park almost 6 months ago... See more

Rated 5 out of 5 stars

I am a regular shopper & love Charles Clinkard - never had any issue at all. Deliveries are always prompt & items well packaged. The website is easy to navigate & I always find what I am looking... See more

Rated 5 out of 5 stars

I’ve been shopping at Charles Clinkard’s since I was a child in Middlesbrough. After moving to the southwest twenty six years ago, it was a delightful surprise to see this familiar name in Cribbs Caus... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Charles Clinkard provides high quality footwear for men, women and children. Free UK delivery available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

505 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(505)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Always have a very good service,besutifull boots,so comfy & will be so lovely & warm over winter time, great colour too,Thankyou CK👍🏻😊

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great boots, super service …

I was very well looked after by the sales lady and I didn't make life easy for her by changing my mind over what footwear I wanted. I ended up with two superb pairs of boots. I highly recommend Charles Clinkard for your footwear choices.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Searching for size 6 slippers

I shopped at Charles Clinkard, Stratford upon Avon. My husband finds it hard to buy bedroom slippers in size 6.There were none in stock but the very helpful assistant ordered a pair in the style I liked, and it arrived very quickly. Also it was great that there was no charge for delivery or return if needed. They fit beautifully. I have always had very good service in Stratford and Keswick.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent shoes, excellent service

Excellent service from your staff in Keswick .My size was unavailable in my chose shoe , but she arranged a home delivery to arrive after my return from holiday .She was so helpful , and the shoes are stylish and comfortable .Many thanks

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Boots on website not in Stock

I ordered a pair of Hotter walking boots and
all sizes were available. I ordered my size and received confirmation. A few days later they sent me a generic email to say the boots were out of stock and would be refunding my payment of around £90! I wasn't happy but decided to try again with another style of Hotter boots. Again I ordered and paid £99. 24 hours later I received the same generic email advising they too were out of stock! There is no excuse for having products on their site that aren't available. Would never order from them again. I did ring and spoke to a lad who seemed half asleep and couldn't give any reason for the boots still being on their website nor whether even Hotter had any!

October 29, 2025
Unprompted review
Rated 3 out of 5 stars

First time ordering from this company

First time ordering from this company. The website is decent, has a good selection and is easy to navigate. The downside is the shipping time. Considering how expensive the shoes are, they should be offering 48hr tracked delivery as standard. Right now, I have no idea if my package will arrive in time. Shipping times really need to be improved.

October 28, 2025
Unprompted review

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