Charlotte & Co 

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Rated 1 out of 5 stars

I have ordered previously and left good reviews however this latest order will be my last. On 6 April I ordered 4 items order no 300035067. Two items were delivered and I later received an email advis... See more

Rated 1 out of 5 stars

The goods and delivery were fine - in fact I'd have awarded 4-5 stars. But then the spam started arriving - and repeated attempts to unsubscribe were ignored. I now see the company name i... See more

Company replied

Rated 1 out of 5 stars

Charlotte & Co have sold both my home and work details without my permission to numerous catalogue companies. I am getting new catalogues almost daily at both work and home. I am absolutely furious at... See more

Company replied

Rated 5 out of 5 stars

I have principally bought the lace top nighties, six in all! They are very well made and have been through the washing machine inumerable times with no deterioration at all. How about a dark p... See more

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Rated 2 out of 5 stars

Disappointing

Sorry to be rather more negative,I really wanted to like these products. I purchased a padded coat which was far too long in the sleeves and overall length though it fitted widthwise (I'm size 14, 5'3") Then the pyjamas were all too long in the leg and tight at the waist, and the quality was not good. The silk packaging was excessive unless for a gift. However I did love the animal print scarves!

Sue Cardiff

November 4, 2011
Unprompted review
Charlotte & Co logo

Reply from Charlotte & Co

Thank you for taking time to tell us what you think – your comments will influence our decisions on future product development. We try to cater for sizes and we're sorry we haven't managed to with you. We also love our animal print scarves! Best Wishes, Charlotte.

Rated 4 out of 5 stars

Good Quality Products

The items I purchased were of excellent quality, levelled at the mid to upper end of the market. Because of this, I didn't mind paying its equivalent in price.

The service from the company was good, with my pyjamas arriving on time and beautifully packaged. Being a woman, I found the attention to detail, such as the brown drawstring bags and name tape, extending my delight in my purchases.

I will certainly use Charlotte & Co again, especially when I want to treat myself to something a little extra special. Thank you.

November 1, 2011
Unprompted review
Rated 3 out of 5 stars

Good but pricey

I ordered a padded coat and it was delivered promptly. it seems good quality, although the lining looks like a black plastic bag! However, I feel it was overpriced, and the fact that the day after it was delivered, I received a sales e-mail from the company advertising 20% off all coats, rather confirms that, and was rather irritating to say the least. However, the style is good, and I haven't found a similar one elsewhere.

November 1, 2011
Unprompted review
Charlotte & Co logo

Reply from Charlotte & Co

We are so sorry the timing of our promotion left you feeling you had overpaid. We send out weekly email promotions offering discounts on different product categories and try to cater for all our customers. Best Wishes, Charlotte.

Rated 5 out of 5 stars

Lovely gifts

I purchased a pair of cashmere slippers as a Christmas gift. Delivery was swift and the slippers were the cheapest that I could find on the web. The quality however was still high. The cashmere was soft and sumptuous.

October 31, 2011
Unprompted review
Rated 4 out of 5 stars

Just what my wife wanted!!

My wife was looking for a warm but traditional nightie for winter and your product, sent promptly and wrapped beautifully fitted the bill exactly. Pity you only had one colour.

October 30, 2011
Unprompted review
Rated 4 out of 5 stars

nice but every thing was way too big for me!!!!

lovely items but why don't you make smaller sizes as well????

October 29, 2011
Unprompted review
Charlotte & Co logo

Reply from Charlotte & Co

Thanks so much for your feedback. It’s really useful to us. As a small business we have limited resources and that means that it is difficult for us to offer the range of sizes that we actually would like to. We have added bigger sizes (18s and 20s) over the last few seasons and we will be looking very carefully at expanding the size range at the other end of the spectrum to do better for our petite customers such as you. Thanks again for taking time to tell us what you think – your comments will influence our decisions.

Best

Charlotte

Rated 5 out of 5 stars

It's unique in quality and special service.

The company specializes in giving unique and personal service. Materials, used for the individually designed products, are excellent. The designs are simple and real good value for the quality it gives. I would recommend Charlotte & Co products for their chic and stylish options, and especially so for those who like comfort and have sensitive skin.

October 25, 2011
Unprompted review
Rated 5 out of 5 stars

Quality is exellent, but very expencive.

I like most of your things, but it is very expencive to buy, so I wait for the offeres. I wish that you would do more offeres for ladies silk/wool camisoles for £5 and hooded velurer tracksuts for £15 may be.

Regards,
Mariya.

October 25, 2011
Unprompted review
Rated 5 out of 5 stars

Useful garment

I bought two of these garments because both colours would go so well with my existing wardrobe.They drape beautifully and are very soft to wear. I thought that they were well priced too.I have not washed them yet but taking the fabric composition into consideration I do not envisage any problems there.

October 25, 2011
Unprompted review
Rated 2 out of 5 stars

Expectations spoilt....

As I work from home I wear slippers all day. Last year I purchased metallic silver and blue ones which lasted me for many many months and stayed in excellent condition. This September I decided to buy another newer pair at the rather pricey cost of £29.00 hopefully in the knowledge that I'd have a quality, long-lasting product as I had before. It is now nearly two months on and my latest slippers will have to be binned. They have stretched to ridiculous proportions and fall off my feet. It's only due to the cost that I indignantly struggle with them and dread my husband noticing that they have gone ("Thirty quid for a pair of slippers?!").
I take no pleasure in being negative but I doubt I'll purchase anything again. As my slippers had been worn for a couple of weeks I doubted whether they'd have been replaced. And yes, I did get the correct size.....

October 25, 2011
Unprompted review
Charlotte & Co logo

Reply from Charlotte & Co

We are very sorry to hear this and of course we will replace them if you get back in touch. We take pride in the quality of our products which is why your feedback is so important to us.

Rated 5 out of 5 stars

really good online shopping

I purchase the silk and wool undies and they are a really good quality and fit. They're light but warm, wear and wash well, are comfortable and stylish and look like lasting a good few years.
what more is there to say??

October 24, 2011
Unprompted review
Rated 5 out of 5 stars

Purrfect Kitten soft nightwear!

Charlotte & Co sell the cosiest, softest PJ's in the world! Having searched the globe (well, the local shops and internet!) for years, for the perfect PJ's, I have found them from this gorgeous on-line store!
I've lost count of the number of 'brushed cotton' PJ's I've purchased over the years which shrink and go hard after a couple of washes.
But Charlotte & Co produce the toastiest PJ's that I've ever bought! To date I've bought two pairs of brushed cotton PJ's, one pair of PJ bottoms (in the adorable new butterfly print) and a beautiful lace nightgown. The cut and sizing is brilliant - on the generous side, they don't shrink, wash beautifully and are incredibly soft.
The packaging is unique - everything comes beautifully wrapped in purple satin bags, which you can then use to store undies etc. Every order also receives a £5 voucher off towards your next order, and there are always plenty of offers on. Luxe quality at reasonable prices.

October 24, 2011
Unprompted review

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