Charlotte's Web Reviews 

Do not order Arthritis aches and pain relief. The tube is full of air -very little cream! And it did not help me.

They were very quick to get my order out. I received it 2 days after ordering it. I accidentally put the wrong mailing adress on it, and I had called and left a voice mail right away, I also left a comment on their website about my error. They responded through email by the end of the next buisness day and called me back on day 2 after leaving the message. (I ordered the day after a federal holiday, was worried that would delay things. But it didn't)

They were very polite and professional. The order arrived less than an hour after they called me back. I ordered the tinctures for my mom, and can't wait to hear how they help her.

Thank you Charlotte's web for taking care of others and being so quick to respond and handle the error made on my end.

I tried the Charlotte’s Web gummies (took two full ones), and felt absolutely no effect. I gave it a few tries, different days, no change. For the price, I expected something noticeable — even a little calm or relaxation. Disappointing and definitely won’t reorder.

I ordered two products. One didn't seem to have any effect at all. The other might have had some effect, but I didn't want to take anything with so much sugar at bedtime. I got a 90 day supply of both. I was unfortunately sick and couldn't manage my order right away. Because I called after the 30 days, but still with the majority of the bottles left, they would not help me at all. Wasted money. Should have Known better than to order from a supplement company with auto-refills pushed so hard.

I tried their CBN sleeping gummy twice, both times it robbed me of much needed sleep
Terrible product

I tried their gummies last month for the first time and I kinda liked the taste but I dan’t say the same for the effects. I tried to reach out to them but the customer service was awful. I will probably not going to use their products again.

The cosmetic products were ok.

I ordered 3 jars of THC free gummies. One jar was already opened. I used two and had bad cramping and gas. I’ve used CBD gummies from other companies and never experienced this. When I contacted CHARLOTTEs Web there was no response except for discounted offers. I read the ingredients and learned this is a possible side effect of Carnauba Wax. I don’t know if the gummies were contaminated however because they were not sealed. The adhesive on the jars were not glued down all the way.

Horrible customer service. Honestly, the worst I’ve ever encountered. Will not be a repeat customer for this reason alone.

I ordered a single product from this company on 3 July 2024; on 11 July I received notice that the money for my order would be refunded and that it would take eight to ten days for my refund to arrive--with no other explanation. When I called Charlotte's Web customer service (and waited on hold for 35 minutes), the company representative told me that because of the company's "system" that was the fastest that they could process a refund. If you use a credit card for purchases then you know that is nonsense; even Amazon turns around a refund in 24 to 48 hours. My advice? Buy CBD Products elsewhere--or everywhere, which is pretty much where they are available now.

I wish I had used common sense and looked at the reviews below before placing an order with this shabby company.

Worst experience ever!!! Ordered some CBD gummies on May 24, 2024, could never get tracking info to update, all it ever said was the USPS had received the product but it was still in Colorado. Never seemed to move. Called several times and was told on my third call they would refund me-they never did. DO NOT USE THIS COMPANY!!! They are fraudsters!

I was prompted to provide my email in exchange for a discount on my first order. The discount code provided by them did not work. A customer service rep explained that the discount does not apply to most of the products they sell. He further stated that the offer contains language about the exclusion of products. This exclusion is not visible anywhere on their homepage. The offer clearly states that one will receive a 25% discount for signing up with an email address. If a company has to trick you into providing an email address in exchange for a fake discount, can they be trusted to provide products that actually work? What a horrible way to snare potential customers.

On 4/15/2021 (Yes, 2021) I placed an order with Charlotte's Web totaling $81.83. A week later on 4/21/2021 when I had not received an order confirmation, a shipping date, etc. I called Charlotte's Web and was told my order had shipped the previous day on 4/20/2021. I received a follow-up email from Charlotte's Web with a tracking number. Weeks went by with no order arriving and the UPS tracking system stating UPS was waiting for Charlotte's Web to drop off my package. I called Charlotte's Web again and again and was told with multiple calls going unanswered.

I filed a complaint with the Better Business Bureau in 2021 in which I stated an acceptable resolution for an order that never arrived would be a full refund of $81.83. The BBB contacted Charlotte's Web multiple times and did not receive a response.

Today, 4/4/2024, three years after the fact, Charlotte's Web responded...three years late!!! Charlotte's Web offered free shipping if I would give them a chance to "regain your trust" by placing another order.

Charlotte's Web wins the prize for the most ridiculous 'resolution'in my lifetime.

I ordered the gummies called Immune Support from Charlottesweb.com two weeks ago. Within 3 days of taking two gummies a day my chronic cough from June 3rd of this year is gone. I was seeing a pulmologist for the past two months and CBD has taken care of my cough. It's gone and I'm sold on their products. Already take the sleep CBD's and they work great too.

I purchased a 90 count bottle of their CBD calm gummies. These things gave me a headache, and a weird feeling. I emailed them the next day asking for a refund — 2 weeks later, still no response. It’s been approximately 3 weeks now, and I send them emails almost every day — still ZERO response. Avoid this company like the plague! Horrible product, and ZERO customer service!

I bought a bottle of their cbd oil from Earth Fare. After using it for a few days my gums bled. I called them as well as e-mailed them. Got 2 "how are we doing" e-mails claiming that someone contacted me. After many communications over messaging on their facebook page they told me that I would need to get a refund from Earth Fare. All pertinent information was given to them on the first message, so there was no reason for asking me to send them a picture and continually responding to messages. I would not consider this the obsessive customer service that they claim. In the end they referred me to the Realm of Caring due to my adverse reaction. Shouldn't they know why their product caused my gums to bleed?

I received, and was charged for, a duplicate order. I contacted customer service as soon as I saw a second order confirmation email, but my multiple attempts to contact this company were ignored, so I’m out $80 that I have no hope of getting back. I wish I had read all the 1-star reviews about the non-existent customer service here, but live and learn.

We received our order last week and the safety seal was broken. So, we emailed to open a case, but never heard back. I called the other day and waited at least 20 mins before I gave up and left a message (because their automated system literally tells you to leave a message every 10 seconds). No one has gotten in touch. I doubt anyone is looking at emails or taking calls. Complete joke

Horrible customer service, well... There actually is no customer service. They do not reply to emails, phone calls, or to the chat box on their website. I stopped my subscription due to this poor service. I had to dispute the last charge after being a customer for 1 year, since they would not reply to an inquiry to return a product.

My miniature schnauzer is almost 13 years old. She started showing hip joint pain, it was quite sudden and quite extreme. After lying down for any length of time, she would have a severe limp and sometimes even have her legs go out from under her for a few minuets. I purchased her a thick memory foam dog mattress which seems to have helped a bit, but I knew she needed more. She couldn't even jump onto the couch anymore. I was a vet tech for 20 years and knew she needed supplements. I came across the hip and joint chews for dogs and it has worked wonders. I noticed a small difference after the second day, but now, two and a half weeks later, it is like a miracle. Yes, she still has some stiffness and pain, but not enough to slow her down. Charlotte's Web products work! I ordered the chews and received them within a week in excellent condition. I can't say enough about Charlotte's Web!!

Placed order 12/29/22 at 4:35pm using reward points. Points were not applied to order. Sent email 12/29/22 at 4:39pm requesting they check this out for me. Received ticket C-00528720. They sent order anyway and never responded to the 12/29/22 ticket. Tried to call today - both phone numbers go to fast busy signal. There is no customer service at this company.