Charlotte's Web Reviews 

It is 2 weeks and have not received the cbd pain product I needed desperately when I ordered it. They don't answer the phone and tracking with them is no better than doing it on my own. Their communication sucks, and customer service email said it would take up to 4 days to respond. This is some of the worst customer service I have ever experienced!

Absolutely terrible customer service! No reply to emails concerning returns and canceled subscription. Form saying will reply in 2-3 days but no reply. Sending back with demand for refund and disputing charges with credit card. Will never do business with Charlotte's Web again!

Blackmailing and claiming that I am wrongfully using their trademark when I have been running my business much longer that they have. You dare bring legal, when you wrongfully claim rights over my artworks? Bring it on and show me proof of ownership when I have each and everyone of it on paper, pen and digital FA

Horrible experience, they email me back saying they will update me and fail to do that. It is unbelievable how bad this customer service really is. I feel like the goal of a company is to make the customers happy, however, Charlottes does not care.

I must sadly add my voice to those many customers whose product never came. It's been a month -- no one answers the customer service number or responds if you leave a call back, no one responds to emails to customer service, and the chatbot (if you can find it) is a joke.

As others have said, the people in charge of helping them rank on google are blackmailing website owners to refer to their site and give positive reviews.

Not exactly professional by any means.

Received multiple emails from Charlotteswebb’s marketing trying to BLACK MAIL me if I don’t place their website’s link on my website as a backlink to boost their google rank, say will leave a bad Trustpilot review and bad backlinks if I don't.

The blackmail is fake, but the attempted promotion not, so here's your promotion from me.

We had an issue with an order arriving a bit later than we had expected. We live in Miami, and it is very hot this time of year. The folks at Charlotte’s Web communicated cell with us and we are very happy with the products and service we have received. Thank you!

see a lot bad reviews i had good experience with them but bad customer service

I received an email from Charlotteswebb’s marketing manager BLACKMAILING me if I don’t share the company website’s link on my blog as a backlink for them to boot sales, he will leave me bad Trustpilot and Google reviews, also send traffic from Pakistan and Bangladeshi to damage my website. What the actual hell?

They are contacting companies for backlinks and threatening them if they don't comply with a backlink to send toxic backlinks to their site. They are using an Indian SEO agency name that is not connected with them. They are ignoring reports and spamming businesses. This is a disreputable business and should be avoided, see the other comments about their customer service. AVOID AVOID AVOID - DANGEROUS

No answer when you call. Days to get a response via email. Product quality has gone down. They lost their BBB rating and have had trouble with the FDA.

I have never experienced such terrible customer service. I have called twice and emailed twice and no response in two weeks, They offered a 30 day guarantee. I bought 4 items but had a problem with one of them and wanted to send it back but they have not responded. I wish I had read the reviews before I purchased.

This company is a scam. I ordered product, never shipped. They ignore emails, phone calls etc. You can’t get through to anyone.

A very frustrating company to work with, I ordered my CBD products and followed their shipping. To my horror, they shipped thru UPS innovation, which ends up in the hands of USPS. Now my $100 dollar order is lost in their incapable hands. My email request for assistance has fallen on deft ears. I have accepted the loss because their is no human contact to talk to. Don’t waist your money, their are better options like Royal CBD!

Charlotte's Web used to be a decent company but my last 3 orders have been horrible. Same experience as the other reviewers. Items don't show up. Emails aren't anwsered. Weeks go by and your product doesn't arrive. The USPS tracking number shows that the item has not even left their building and I get an email asking how I like the product.

Same as another reviewer, I ordered gummies and and the safety seal wasn't sealed on the container. I tried contacting them and NEVER heard back. It's been 4 months now.

I finally reached out to their investor relations guy because his was the only email I could find on the web. He got someone to reach out to me, but it shouldn't take me having to reach out to their financial officer to get customer service.

Their products are good but I'm afraid the whole enterprise is going to die because they are cutting off their nose to spite their face by ghosting customers who have paid for product that never arrives or arrives late and damaged.

Unfortunately the customer service and the website are so terrible - nothing in my life has been this bad - that even the decent product doesn't make up for it!

I have been using the sleep gummies for a while and love them. But this time I received an open container that had spilled out into the shipping box. I have emailed, I have called, I have left messages which are not returned. TERRIBLE CUSTOMER SERVICE. This will be my last purchase!

Ordered CW CBD cream earlier this year. I use it for inflammation in my knee and for tendinitis which occasionally acts up in my elbow. Received the product promptly and it works great.

There is NO customer service at Charlotte's Web. Zero for emails. Zero for phone contact. Their 30 guarantee is a fraud as there is NO feedback or interaction with the company. It becomes irrelevant whether the products are good or not when management is only in it for the money you spend.