Charlotte's Web Reviews 

Hi, really wish I could give zero stars. I can’t comment on the product as it was never received. I ordered over two weeks ago for expedited delivery (2nd day air, which according to their website would be dispatched same day for orders received prior to noon Mountain Time). Never received my order and never received any tracking information. They do not pick up their phone lines - I left multiple voicemails but my calls have not been returned. I sent emails and used the “contact us” link on their website, but all I got in return were “undeliverable” messages. Will be reporting to the BBB and hoping that my bank can recover the money already charged to my account. Do NOT, under any circumstances, place an order with Charlotte’s Web.

While I would rate their product line 4 out of 5, their customer service is non-existent. Just reading the other customer service ratings should give you an accurate picture. Their shipping is ultra slow... about 2 weeks.

The product is ok but customer service is non existent. They send coupon codes for discounts they never work on their primitive website, stuff is out of stock or severely delayed. Can’t count on it. Find another source imho.

I ordered their product with high hopes, but did not receive it. 2 weeks later I called and they said they were having shipping issues and it should ship soon. Next day I got a notice that the order shipped with a UPS tracking number but they did not provide the package to UPS. I called customer service again and they said it was UPS's fault. The product shipped and would arrive on Tuesday (it did not). I called UPS who confirmed the package was not shipped. I called customer service again several times to cancel my order but could not get anyone on the phone. I emailed and have not yet received a response. Finally I have disputed the charge on my credit card, and hopefully will get a refund.

The customer service is so very bad, that no matter how good the product could potentially be, I would recommend people go elsewhere. The worst is that the one customer service rep I spoke to lied and said the order shipped and would arrive on Tuesday. Flat lie.

This was my first time ordering with Charlotte’s Web. I had high hopes for my order that I ended up never receiving. I reached out to their customer service 5 times explaining this issue. I never heard back although they said they would be in touch with me 72 hours after I submitted my issue to them. I heard nothing. If their customer service is that unhelpful, I would not recommend buying from them. I will never order again from that as I believe it was a scam. Do not buy from them. Very disappointed 👎🏻

Paid for expedited 2-day shipping, product came in 5 days. Submitted a ticket to request a refund for the expedited shipping and am still awaiting a reply to my ticket 18 days later.

Charlotte’s Web customer service is unacceptable. I have called 5 times no one answers the phone, no one calls back or return numerous emails. Their website would not allow me to cancel the subscription and there is no way to return the items, because they do not provide return instructions and do not answer their customer service number.

I will take on to social media to let people know not to buy anything from your company.

Worst customer service. I was switching over from another company because their product quality was questionable. Lo and behold, CW is 10 times worse. No updates, no order, no response to emails. Supposedly there is "live chat" which is actually a bot. I am getting ready to dispute my purchase with the credit card company and move on. If you "need" this product find another company for your own peace of mind.

I have bought their CBD oil, 60 mg/ml, and have found the product useful to control my anxiety at night and to help me get back to sleep. If you order from them, pay the extra for 2nd day air as their ground service via USPS takes about 3 weeks. Do to Covid, their customer service is not good but they will call you back if you leave them your number. CW did pioneer the use of CBD oil so you can trust them.

Possibly the worst customer service experience ever. I ordered on October 23, 2020 the order never came. I called on November 4 and used call back option. Tried again a week later, nothing. I tried emails, and chats through December and January. I got a nonchalant call back on January 25. They are shipping a replacement but did nothing to address the 3 month wait time. "Oh yeah, we're just catching up on our calls. So sorry."

My sister's medical providers don't want her taking this stuff, she's hospitalized. I called CW to tell them to stop selling it to her, and they refused to honor my request. As a bartender in Illinois, such a request to stop selling liquor to somebody must be honored under the law and there are penalties for not doing so.
I had called to find out if "IT'S LEGAL TO SHIP TO TN" and asked for a reply in writing and here is what I got:
Good Afternoon,
Much like the consumption of poppy seeds may lead to a positive drug test for opioids, the consumption of certain hemp products may lead to a positive drug test for tetrahydrocannabinol (THC). THC is inherently present in trace amounts in hemp plants. The legal limit of THC in hemp is no more than 0.3%. Furthermore, the underlying science behind the conversion of certain cannabinoids, for example cannabidiol (CBD), when consumed, to other related cannabinoids, for example THC, is not yet fully understood. Although the risk is low, individual biochemistry, the possibility of conversion of cannabinoids and the possibility of trace, but legal, amounts of THC inherent in hemp products, we strongly suggest consulting your health care provider before consuming any hemp products if you are subject to drug testing.

Our product contains 0.3 % THC and is legal to sell in the United States.

I hope this information helps.
Have a great day!

Any lawyers out there that want a case?

This company helped me select the right product for my needs. They ship very quickly, especially considering the Covid-19 impact on the USPS.

Their product called:
“Hemp Extract-Infused Gummies for SLEEP” actually works like a charm! I got the raspberry flavor and it tastes like a gummie candy. Each serving has 10mg. Plant-Based Cannabinoids per serving that naturally relaxes; sleep comes easily. I can count on being sound asleep within 10minutes of chewing a serving.

Best yet, this is a vegan product!

I’ve ordered twice from them and each shipment came in tact and in a timely manner.

They do not have integrity.
I have been purchasing from them for a while, maybe 4 orders.
They set me a discount code when I tried to use it it would not work.
I called. They told me that there were restrictions. There were not restrictions in the offer they sent, it just needed to be used by the end of August. They would not honor the offer they sent and were rude to me. They said that there should have been restrictions but they forgot to mention them in the offer.I felt that they should honor the offer that they sent. They said they would not. I will not do business with them any more. Very low integrity and very rude costumer service. Every sentence had an exclamation mark. Very rude and very strange way to treat a customer that had been spending money with them. Again very low integrity and oh so rude.