CharmingSushi Reviews 

351
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I spent £60 on 4 figures, never arrived. Tried contacting multiple times, ignored. And I didn't get an email past the confirmation. Bought almost a year ago.

Rated 1 out of 5 stars

Be Warned. My son ordered from this company but the item never arrived. He had sent about 20 emails but no response. This company still shows as active on the Government's website with the Director... See more

Rated 1 out of 5 stars

Paid a deposit on an anime figure as a pre order. Still waiting on item. Seen item available elsewhere and tried on numerous attempts to get a projected delivery date with no response. Then tried as... See more

Rated 5 out of 5 stars

It's been almost two weeks since I ordered, so I contacted Elizebeth. I know it's difficult, especially during these times. She was very apologetic and added a little gift. Her communication has b... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

CharmingSushi is your UK store for all Japanese anime, gaming, comic and pop culture products! Pick up your first Nendoroid, expand your collection of anime merchandise, or slide in a pre-order for one of our deluxe scale figurines. We ship from the UK...


Contact info

2.0

Poor

TrustScore 2 out of 5

351 reviews

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No recent history of asking for reviews

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2.0

All reviews

(351)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed a pre-order back in January…still no sign

Placed a pre-order back in January these items have been sent out to other people I have e-mailed and messaged on facebook had no reply. There is no contact number available you have taken my deposit for 3 items a total of £50 can you at least reply and let me know where and when I will get my order?

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

Ordering was easy and service quick

Ordering was easy and service quick. First time I came upon this site and very happy with it. Ordered a Slayer figurine for a 13 - year -old's birthday present which was top of her list!

June 18, 2021
Rated 5 out of 5 stars

5/5 figurines

Ordered a Tanjiro figurine as a gift for my sister, I was nervous but had high hopes and was pleasantly surprised with how good quality the product was. It was very carefully packaged, and looks like a professional model. The one issue was there were tiny brushes of paint of different colours occasionally around the figurine - absolutely tiny however, and did not phase my review whatsoever. still a 5/5, will be buying from here often

June 4, 2021
Rated 5 out of 5 stars

Amazing

I've ordered from this site a number of times during the past 6 months, and each time they have been excellent! Figures are amazing quality and the customer service is top notch!! They take great care in packaging their figures so that they arrive in pristine condition, and I cannot wait until next payday to order again! Definitely recommend for any UK anime fan!

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

I am very happy

When I got my package everything was in tact and I’m very happy with the product. They were also very helpful whenever I emailed them with any questions or problems I had. I definitely recommend the site others, the help and the service was great and my order arrived perfectly.

May 21, 2021
Rated 5 out of 5 stars

5 stars

Received my nendoroids in perfect condition with fast delivery. Elizabeth was always willing to answer any questions or concerns and was always friendly! :) would definitely recommend

May 17, 2021
Rated 5 out of 5 stars

Great attention to detail and excellent customer sevice

I am very impressed with their service. They are very quick on responding to email (I also notice that they are extremely polite in the email which I really appreciate but also kinda surprised for Non-Asian, no offense to westerners, but you know we Asian are sometimes too polite when writing email). They also pay attention in selecting a great-conditioned box and take very good care in packing the order, something which an in-box collector like I really appreciate. Surprisingly fast delivery; I expected the international delivery (UK to Thailand) to be around 2 weeks or even longer during the pandemic, but only took like 9 days. I really really recommend ordering from CharmingSushi. You will not be disappointed. 10/10.

May 15, 2021
Rated 5 out of 5 stars

Fast and efficient

Working my way through my daughter’s birthday-list I was dismayed to find the anime figurine she wanted was out of stock almost everywhere. After some online searching I stumbled across ‘CharmingSushi’. I was a bit hesitant to order as I’d never heard of them, but I need not have been.
The website was clear, easy to use and they accept paypal, apple-pay and many other options.
The parcel arrived within 24hours, much sooner than expected!!
It has turned out to be my daughter’s favourite present😁. The detail is amazing and it looks fantastic in her room.
Thank you CharmingSushi for a great service!

May 10, 2021

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