Charters Estate Agents Reviews 

11,106
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, friendly, and professional during property viewings and purchase transactions. Many people deeply appreciate the clear communication, proactive updates, and prompt responses provided by agents throughout the entire journey. Consumers note that the overall service is smooth, highly efficient, and consistently makes stressful real estate milestones much easier to handle. Reviewers consistently state that team members go above and beyond to resolve maintenance issues quickly and keep all parties well-informed. Clients feel supported from start to finish, ensuring a reliable and reassuring partnership.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is helpful, professional, and communicates... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Response time

Consumers find response times to be extremely positive, praising the quick and helpful communication... See more

User experience

Users describe positive interactions with user_experience, highlighting excellent communication and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased our home through this estate agent and had an excellent experience throughout. Jo was efficient, friendly, and highly professional from start to finish. She always responded prom... See more

Rated 5 out of 5 stars

I couldn’t recommend Charters Estate Agents in Romsey highly enough. They sold my property incredibly quickly and achieved the full asking price, with the whole process from listing to completion... See more

Rated 5 out of 5 stars

Geanina Radu helped us with a couple of issues we had moving into our new rental. She sorted out tradesmen to come in quickly and efficiently and always rang afterwards to check the problem had been f... See more

Rated 5 out of 5 stars

I have just completed a house purchase with Charters. Stephen has acted as our dedicated contact and has been absolutely fantastic. From day one her introduced himself and provided regular updates a... See more

Company replied


Company details

  1. Real Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(11,106)

2,198 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a recommendation from a lady that…

Had a recommendation from a lady that lived opposite the property I had to sell. I therefore only invited Charters to value the house. Polite and knowledgeable staff and a great sales progression team once an offer is accepted. I look forward to completing the sale next week having exchanged today.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Charters have been Ist class

Charters have been Ist class, very helpful, kind and very courteous, Ist class, Stacey Walters and Jo Godard have been really top drawer, I would never go with anyone else, I am forever in there debt,

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

We have been letting a flat in Brighton…

We have been letting a flat in Brighton for a number of years and have always received an excellent service from Charters. In particular, Parris Lish, our Property Relationship Manager, has been extremely helpful, responsive and professional throughout.

I would have no hesitation in recommending Charters to anyone looking for a reliable letting and property management service in Brighton.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish!

I couldn’t recommend Charters Estate Agents in Romsey highly enough. They sold my property incredibly quickly and achieved the full asking price, with the whole process from listing to completion taking less than four months.

All of the viewings were handled smoothly, and throughout the process Tom, the manager, and especially Chloe were fantastic. I dealt with Chloe regularly and she was always incredibly helpful, responsive and kept me updated at every stage, which made what can be a stressful process feel much easier.

We were really impressed with the level of service and how efficiently everything was handled. I wouldn’t hesitate to recommend Charters to anyone looking to sell their property, particularly in the Totton area.

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Francesca has been excellent

Francesca has been excellent. Her quick response to any issues has been fabulous. She is polite, courteous and friendly. She has helped me out tremendously. My sincere thanks to Francesca.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly and helpful staff

Mazie from the Bitterne branch was great. She handled the process efficiently, it was a much better experience than I had with other estate agent companies. All the ladies from Bitternes branch were very helpful, thankyou!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, William was very helpful and made the process of securing a house as smooth as humanly possible! Very impressed with the standards and I look forward to renting with Charters!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Peter nobbs

Peter nobbs, very pleasant and professional,explained everything well, and assisted me with recovering a deposit.
Yours faithfully
Jeff frettingham

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

We recently purchased our home through Charters Estate Agents

We recently purchased our home through this estate agent and had an excellent experience throughout. Jo was efficient, friendly, and highly professional from start to finish. She always responded promptly, kept us updated, and was able to get answers to any questions we had quickly. Her communication was outstanding, helping to make what can be a stressful process feel much smoother. We would highly recommend Jo and the team to anyone looking to buy or sell a property.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have to say once again Darcy sort out…

I have to say once again Darcy sort out place for us she’s always helpful managing to find a place for my stuff and for me I really appreciate it. Thank you. I will highly recommend the charter agency especially Darcy thank you again.
Thank you

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick and helpful responses

Very quick and helpful responses and follow up from some issues that came up during an inspection - our agent helped arrange solutions quickly and efficiently. He also helped provide financial requested at very short notice - really helpful!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my Commode’s…

I had an issue with my Commode’s Cistern. The water was stopped filling cistern. I thought if I raise the issue to fix, it might take ages, but Harry and Adam they took it seriously this case and they followed up continuously.
The best thing is they considered our best time of availability and according to that they arranged the plumber to fix it.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Geanina and Sarah from Charters were…

Geanina and Sarah from Charters were very helpful and professional when I had an emergency leak at my property. They dealt with the issue swiftly and a plumber came to the property the same morning and fixed the issue. Great customer service.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Staff

Have had a great Expericence with Emma and Stacy. As a first time buyer , the whole experience has been quite alot but theyve been patient and explained every step of the process to us. Much Appreciated !!

August 6, 2026
Unprompted review

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