Charters Estate Agents Reviews 

Mollie has been extremely helpful to me, she updates me on jobs that needs getting done and responds to my emails on time.

Lucy was amazing, very friendly and informative and has been great at guiding us through the process !

I had a viewing at 3:15 and travelled from London to Brighton/Hove only to be texted at 3:08 that the viewing was cancelled due to access. Access should have been confirmed before the appointment was made and certainly should have been assured more than 7 minutes ahead of the appointment.

Buying my first home was a completely new experience, and I couldn’t have asked for a better estate agent than the Staff Kanika Masoun at Charters.

From our very first conversation, Kanika has been exceptionally professional, approachable, knowledgeable, and genuinely supportive. She took the time to explain every stage of the home-buying process in a way that was easy to understand, which gave me confidence throughout what could otherwise have been a stressful experience.

What impressed me most was her patience. She never hesitated to answer my many questions—no matter how small or basic they seemed—and always responded with kindness, honesty, and clear guidance. Her communication was excellent, keeping me informed at every step and ensuring I always knew what to expect next.

Kanika’s dedication, responsiveness, and customer-focused approach made the entire process much smoother and more enjoyable. She genuinely cares about her clients and goes above and beyond to provide outstanding service.

I would highly recommend Kanika Masoun and the Charters team to anyone looking to buy or sell a property, especially first-time buyers. Thank you, Kanika, for making this important milestone such a positive experience!

Will was really great on our recent viewing- extremely helpful and informative!

What can I say … professional service at its best … from arranging a viewing, to acceptance and communications, all very smooth and slick … Will, Sam and team were fantastic!!

I have just completed a house purchase with Charters. Stephen has acted as our dedicated contact and has been absolutely fantastic. From day one her introduced himself and provided regular updates and communications between the seller, solicitors, and I without prompt. This is my first house purchase and he really went the extra mile to walk me through an unfamiliar process. From putting an offer in to completion the whole process took just 4 months (and would have been sooner had it not been for delays caused by me!). I cannot recommend Stephen from Charters Southampton enough. Thank you for all your help! ♥️

Excellent service: professional yet with the personal touch. Charters has helped tremendously. They are on top of things, and timely help has meant no gaps between tenants and all clerical work is up to date and taken care of. They have been a joy.

I had a very positive experience with Charters Estate Agents throughout the sale of my property.

The whole team was professional, responsive, and easy to deal with from start to finish. What stood out was the way the work was shared across different team members, each looking after a specific part of the process. I believe this approach made communication much smoother, helped information flow efficiently, and meant there was always someone available to assist.

Everyone I dealt with was knowledgeable, kept me updated, and made the process as straightforward as possible. Selling a property can be stressful, but the team's organisation and professionalism made it much easier.

Thank you to Cameron, Lydia, Harry, Chloe, Charley, Stephen, and the entire Charters team for all your hard work. I would happily recommend Charters to anyone looking to buy or sell a property.

Regarding the handling of our tenancy application and the continued failure to return our £288.00 holding deposit.
Charters have consistently failed to return calls, emails or the holding deposit.
I was assured a week ago that the deposit had been sent to the accounts department; this has still not been issued.

I am also concerned by the apparent lack of transparency surrounding the referencing process. From the outset, we made it clear that we would not consent to open banking checks being undertaken. Despite this, the referencing process continued to be delayed, and no satisfactory explanation has been provided as to why the application was not progressed in a timely manner.

Sam my agent gets things DONE. He's very kind and suuuper efficient in any requests or queries we have as tenants.

Mazie was wonderful to work with. She was friendly, professional, and made the entire home viewing experience comfortable and enjoyable. She was knowledgeable about the property, answered all of my questions patiently, and took the time to explain everything clearly. I really appreciated her responsiveness and helpful attitude throughout the process. I would highly recommend Mazie to anyone looking for a smooth and positive rental experience!

Lisa Holden made everything so simple. She didn't fault in keeping us informed and chasing on our behalf. She has been both professional and friendly. So pleased we chose Charters Estate Agent from beginning to end. I would highly recommend.

Requested Charters’ attendance in relation to a valuation for a rental property. Natalia was a pleasure to deal with throughout the viewing. She was friendly, professional, and made the whole experience relaxed and enjoyable. Her knowledge of the local property market was excellent, and she was able to answer questions confidently while providing valuable insight into current market conditions. She never made us feel rushed and was approachable from start to finish. I’d happily recommend Natalia to anyone looking for a knowledgeable and professional lettings agent.

Grace burden has made the most stressful time for us an absolute breeze! She went above and beyond, chasing everyone and always keeping me up to date on the latest news with our property. Hands down the best part of this process has been having her help. We’re so grateful

I had the pleasure of meeting Jorga from the chandlers Ford branch for a viewing and found her to be very professional. Not only that she touched base with me constantly without being over bearing she just guided me through new viewings and really took the time to know what I was looking for

Sam was fantastic on our viewing. Very friendly and informative about the property

I'm currently looking for a place to rent and charters have been very helpful and proactive by constantly sending me properties that I may like etc. I'm very impressed with their service as unlike other estate agency when they say they are going to ring back Charters actually do.

Me and my partner have been looking for are forever home and from day 1 Eloise has been fantastic. Communication has been great enquired about a property and she got back to me straight away and booked a viewing fell in love with the property and now we have finally got are forever home which we have been searching for a while. So thankyou so much Eloise will be definitely recommending this estate agent.

They’ve been great on two properties I’ve rented (Lucy & Bessie in Hove office) and were generally great and really speedy when I had problems in the house etc. Highly recommend