Chase Monro Claims Reviews 

Although im 75 years of age you managed to make a website clear and easy to use.

Honestly very disappointed
Been waiting for ages than there telling there moved my case.

I’m not happy with this company because I not believe this company never answers call and send me every day email about my claim but chasemanorclaims look like scammer

I made this claim over a year ago. It has been no communication apart from emails to sign contracts and emails to let me know that the claim is being delayed for reason or another. Just had an email to say I would have to wait to September for an update. I feel like I'm being scammed And I will be liable for charges if I request to cancel the claim, I do not recommend taking this course of action. I am very worried I am being scammed.

Scammers! I have been with them for years, and nothing been done, I was with Ali law last year, then they closed my case. And then out of the blue this year I had an email from chase monroe stating another company going to take over my case, after careful thinking I kindov had enough, so when I spoke to Charlie, he was very obnoxious in he ways and said I would have to pay a fee for all his work!!! Laughable cos nothing been done, then I wrote a cancellation letter to the company only it been returned by Royal Mail stating the address doesn’t exist , and then I got another email saying that my documents are going to expire after the 22 April , I have been hounded by this company chase monroe. And the new one that I wished not to continue with. All a scam, and if you think otherwise you’re in for a long long ride. Want my entire case closed and never ever would I deal with these crooks again so be warned.

I asked Chase Monro to look at my car finance agreement about 18 months ago to see if they could assist with a claim against my lender. At the time I didn't realise it was going to take so long and I don't think Chase Monro did either. However, they have explained to me why things have taken so long. Basically it isn't like a PPI claim and the law is very complicated and until recently my claim would have had to go to court to be settled and Chase Monro were not confident that the courts were ready to hear my case successfully which is fair enough. Despite this Chase Monro have stuck with me and tried other options. They have been in regular contact with me to discuss progress and to request various documents from me to help my claim which I was only too happy to provide. They helped me build my case and put it before the Ombudsman which I could not possibly have been able to do myself in such a professional and detailed way. They have dealt with all the necessary communication with the various parties and I have now, thanks to Chase Monro finally had my complaint upheld. I have just received a payment of over £6000. For anyone thinking this is a quick or easy process- think again, but these guys are in my opinion experts and will get the job done well and in the shortest possible time.

I was a little weary of using this company after reading some of the reviews on here. However, my experience to date has been worthy of a good review. My claim was passed onto Chase Monro to handle on Monday. On Tuesday I had received confirmation that my claim had been sent to my lender. I did call them today and my call was missed but I was called back by someone called Charlie who was very knowledgeable and able to explain the claims process in detail. I have every confidence that my claim is in good hands.

Really bad experience with Chase Monro. Customer service? Doesn’t exist at Chase Monro, I’ve emailed and called time and time again and never get any answer from them yet continue to receive emails about my case. P*ss poor service from chase monro. Please for the love of god if you are reading this…do not get involved with them!!!!

Ill-advisedly started a claim after an ad on Instagram (did you have a PCP car loan?) and never heard from them again. Until today! When I got an email asking for more documentation, which I cannot send to them as their email accounts are set up not to receive any incoming mail. Don't waste your time.

Total Waste of time. Don't even bother wasting your time. No contact. No updates ever.
Think I will be getting my pension before I get an update. (Currently aged 43)

Won't even reply to emails sent to them won't answer the phone regarding updates was transferred over to chasemunro claims from blue panda my claim has been running over 2years now and no further forward shocking company

Awful customer service, I have called them several days and no response at all, I have also sent emails of which I have not had response. I have a car finance claim open through Blue Panda with them for nearly two years and when I call for an update no answer. No a serious company would not recommend and I am reporting it to the ombudsman.

Have received very little information and they do not respond to emails. They are either negligent or deliberately stall with false promises.

Please avoid

I am reporting this company to the SFO
Received an email from them ? It does not have the option to reply.
I wanted to reply to instruct them to remove me from ALL correspondence
Other people should also report them. I am also doing some investigating of my own

Been waiting 17 months now for my claim. Now they are asking for 4 months of bank statements of each time I have had car finance (had 4 cars) over 12 years at the ombudsman request. Worst service I have ever had. Get fobbed off every time you speak to them

Absolute gobshites!!!! All lies , never update anything - hold you to ransom and never even update you and then speak all over you and start getting very passive aggressive with you DO NOT USE under any circumstance!!!

I thought this was sorted? Blue Panda agreed that this claim would not go any further and that Blue Panda would be liable for the costs!

Why are you still hounding me?
Or has nothing been passed on as per the email below from JANUARY.

On 5 Jan 2023, at 12:46 pm, anneka.menziesbluepandafinance.co.uk wrote:


Good afternoon Kirsty,

Thank you for your email, and I understand that you do not wish to speak to myself in relation to this.

I also understand (from your email below), that you have contacted the Ombudsman in relation to this. Please take this email as acknowledgement to your complaint raised on 29th December 2022.

A full response will be provided within the regulatory timeframe, and certainly no later than 8 weeks. This will allow you, should you be dissatisfied with the response, to refer the complaint over to the Ombudsman.

Nonetheless, in light of the prevailing circumstances, I can confirm that our Managing Director has spoken to their counterpart at Chase Monro and has ensured that there will be no cancellation fees that you would be liable for.

Please note that once we completed our free service, you were sent paperwork for Chase Monro, on 8th June 2022, which you duly signed on the same day. Even though the 14-day cooling period has elapsed, we have agreed with Chase Monro that we will settle any cancellation liability that they may wish to send you for work undertaken thus far.

Aside from the full complaint response which you will receive, our Managing Director has expressed a desire to speak to yourself to get a handle on what you might have been told by Chase Monro (in relation to their pursuing of cancellation fees), and also in terms of your recent interactions with Blue Panda Finance which have left you extremely unhappy. Having dealt with over 50,000 clients to date, our customer experience is very important to us, and in situations where it would seem we have fallen short, we are always eager to explore and understand why that might be the case.

Please let me know if this is something you are comfortable with.

I look forward to hearing from you.

Kind Regards,

Anneka
Blue Panda Finance

Fantastic company claimed me back £4500 from Advantage Finance. Would highly recommend!!