Have been with Chemist Click for 4 years now. Always excellent customer service and very clear communication. My orders are always on time or before suspected date. I would highly recommend them for a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
10/10 for Click Chemist, Warrington Great Staff ... a strong team who work as one. Sharon is always happy to help... She is friendly, courteous, very efficient & really proffessio... See more
Very impressed with the checking of order. My partner made the order in her name and your company did some checks before dispatching the order. I thought that was good protection for everyone. I am... See more
Everything was excellent. Just one point to make, the tracking on my parcel didn't give me updated information, so I was unsure exactly when it was arriving. It arrived on time, so no problem.
Company details
Written by the company
Chemist Click is an online pharmacy delivering medication directly to your door in 3 easy steps.
Contact info
Cardinal Point, Park Road, WD3 1RE, Rickmansworth, United Kingdom
- 01923549040
- info@chemistclick.co.uk
- www.chemistclick.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good product,good delivery
May 11, 2026
Excellent prompt service.
May 11, 2026
Fast shipping and very reliable…
Fast shipping and very reliable service. The return process is smooth and easy to follow, and even the option to stop a shipment before it’s dispatched is practical and works perfectly. Overall, a very efficient and user-friendly experience.
April 18, 2026
Unprompted review
Amazing service - 10/10
Amazing service, delivered next day - 10/10 and would recommend to all
April 17, 2026
Unprompted review
Found these guys online
Found these guys online, placed an order, received next day no issues. 10/10 would highly recommend
April 23, 2026
Unprompted review
Absolutly poor service
Absolutly poor service , made order 17 april should next day despatch , one week later item didnt despatch didnt get any tracking information . Customer service ignore mesage
April 17, 2026
Unprompted review
Reply from Chemist Click
Hi Romans,
Sorry to hear you have not had a good experience.
We emailed you on the same day you placed your order, as your ID verification was not successful.
When you emailed us to query this, we responded on the same day.
I can see that a refund has been issued.
Customer Service
No Refund
had a very frustrating experience with this company. Everything was fine at first and communication was quick and helpful. However, as soon as I requested a refund because of thier software fail to verify my identity, they completely stopped responding to my emails.
Can't get my order or my money back .
It’s disappointing that the level of customer service changed so drastically. I’m now having to escalate the issue through my bank due to the lack of response.
I would advise others to be cautious, especially if you may need a refund.
April 20, 2026
Unprompted review
Reply from Chemist Click
Hello Zeyad,
Thank you for taking the time to leave us a review.
For clarity, our opening hours are Monday to Friday, 9:00am to 6:00pm, and Saturday, 10:00am to 12:00pm.
Your refund request was sent at 12:23pm on Saturday, which was after we had closed for the day. We are also closed on Sundays.
Mondays are typically our busiest day; however, we always ensure that all emails are reviewed and actioned before the end of the working day.
On this occasion, you did not allow us sufficient time to respond before sending further messages of complaint. I can see that the matter has now been resolved.
Customer Service
Very helpful and efficient.
Provided exactly what was requested and delivered on time.
April 11, 2026
Excellent service at a reasonable price.
April 13, 2026
Unprompted review
Straight Forward
The online consultancy was thorough but straight forward to navigate & once approved product delivery was quick
April 2, 2026
Finger nail is improving after 3 weeks
Finger nail is improving after 3 weeks. My toes will take a bit longer but it seems to be working. Cheaper than Amazon
April 2, 2026
Always bang on
April 2, 2026
very good and come on time
April 2, 2026
Highly recommended
Great service and fast delivery. I wouldn't hesitate to order in the future
April 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.