Cherry Acres Animal Housing Reviews 

Excellent service, ordered a chicken run which was made and delivered in good time. This well made product was delivered and put together on site by a knowledgeable and friendly team, couldn’t fault the service I’ve had from start to finish and my chickens are very happy

I’m really happy with the quality of my bunny shed, this is my second purchase from Cherry Acres and I’m already planning my third. Customer service has been great and they have been flexible to meet my needs.

Please do not use this company based on their estimated delivery date. We unexpectedly had 6 rabbits that needed a larger home quickly. We ordered from Cherry Acres on 1st Feb on the basis of a delivery date of 24th Feb, as confirmed by the owner.

That date was then changed to 3rd March - no problem, things happen. Then 7th March, then 9th March, then 12th March, then 13th March - TODAY. No shed.

When I called to ask what time the driver would be arriving as it was passed the 09:30 promise, I was advised that we had actually asked for the delivery to be put back another 2-weeks.

We had every excuse under the sun. The driver was ill, the driver's daughter was taken ill, someone was going in for an operation, the van had broken down, the weather.

I finally lost my patience, not with the delay but with the lies and false promises. Asked for a refund and it was in my accounts within 30-minutes, which tells me the shed wasn't even built.

Just need to find my poor rabbits a bigger home quickly now, but it WON'T be from Cherry Acres!!!!!!

I ordered a field shelter in Dec which was due to be delivered in Jan but I postponed due to the field being so muddy. Delivery was then arranged for Feb 22nd.

They cancelled on 3 separate occasions before failing to deliver on the 4th occasion. They cancelled each time the day before using the excuses of

1) running behind and delayed by a couple of days

2) driver's daughter poorly

3) they were on their way from Kent to us (in Cornwall) when they heard a bang and one of the panels of our shelter had fallen over and smashed so couldn't deliver it broken.

They agreed to pay me £100 compensation if I forwarded my bank details for the inconvenience as I had rearranged my daughter's birthday party for one of the failed deliveries and taken time off work on another.

The final attempt at delivery was 1st March. I phoned in the morning to get an update on where they were and was told they would be with us within the hour. I then phoned again when they didn't show and was told they were 20 mins away. They still didn't arrive and Cherry Acres stopped taking my calls (went straight to answerphone). My husband then called using his phone and they answered straight away. They assured him the driver was on his way. When they still didn't show they wouldn't take either of our calls. I emailed to say I was documenting this in case I needed it for future reference (which I hoped wouldn't be the case). They emailed back to say the driver had my number and would call me when he was near.

The shelter never showed up and we had no further contact. At some point during the afternoon they refunded the full amount of the shelter (£1550) into my bank account.

I called yesterday morning and asked for an explanation. They said they 'accidentally' paid the full amount back into my account rather than £100 so marked it as 'non-delivered' and cancelled my order. I said I didn't believe them and what happened to the driver who was supposedly 20 mins away!? Did they really just tell him to turn around and drive 5 hours back to Kent!! Such an unbelievable story.

I asked who I was speaking to as I know the owners wife works there. I was told she was in hospital having heart surgery. Again, I don't believe this but said if it was the case then I'm sorry they're going through that but it should have no bearing on my order. I said I would be reporting them to Trading Standards, leaving a review here and anywhere else I could.

This next bit is unbelievable to the point it's amusing! They must have Googled my name to find out where I worked and phoned my workplace to speak to 'the most senior person' to complain at the way I had spoken to them! Ridiculous and laughable! Would they like to complain to my parents too as I can give them their phone number!!

Please do not use this company, they have no morals and continuously lie. I feel so sorry for some others who are still waiting for refunds, having been through the same thing (with some of the same excuses used!) and are having to pursue through the courts.

Really good service and delivery. Were helpful and built in the garden in 10 minutes. Thanks

Iv been wanting a bunny house for a long time, I finally purchased one from cherry acres and couldn’t be happier!
They went above and beyond to accommodate my requests.
Delivery took about 4 weeks.
I would highly recommend them.

I get the impression it’s only a small independent business, I was warned off using this company last year because of wait times but I’m so glad I didn’t listen.

Delivered and Installed today, very happy with our cat house and the helpful delivery team

Ordered and paid for a tortoise house.
Delivery date was 19th December.
Delivery was cancelled..cancelled on numerous other dates given.
Lady in office always kept me updated.
Friday 20th Jan 2023 excellent housing just what I wanted.
Was deffiantly worth the wait.
Very friendly guy and his daughter.

Thanks 😊

We commission some bunny houses for our RSPCA rescue rabbits. They were made to order very promptly and they were exactly what we wanted.

EDIT: as of 18th Jan still no refund received despite email confirmation from them that it was processed on 8th Dec.
Please please please do not order from this company!

I so wish we had read these reviews before we did.
Ordered and paid in full back in July.
5 failed deliveries with no prior communication.
Requested a full refund - apparently issued early December but still received nothing.
Please save yourselves a lot of hassle and stress and order elsewhere.

Do not use this company.
I ordered kennels in May 22 and have had three failed deliveries and limited contact. You don't get to speak to the owners direct they have an answering service who send them emails. I have been promised calls and emails and no I've been ignored for weeks. They still have my money and so-called pens. Still on going and waiting for their response. I call and email most days each week.

I can highly recommend Dan and Chloe - they are very friendly and work hard to get the job done.

Order placed in mid July and were told a 6 week lead time, at the start of September we had received no communication from them for a delivery date. we chased this via email and phone with no response. We had to chase again to get a delivery date for 2nd week of October (apparently moving remises had caused a delay but they had failed to communicate that with us. This delivery was canceled due to the driver not being available new delivery date booked for beginning of November they failed to turn up with and made no contact. When calling to follow this up we were told we would get a response in 48 hours.....

Same as numerous other reviewers my experience has been utterly frustrating. Ordered on 23rd August having spoken to the office who informed me there would probably be a couple of weeks extra delay to the 4 weeks quoted on the website. Placed order online and paid in full. That was my 2nd mistake, the first being I did not read the reviews.
Late September I emailed for an update. Response...ZERO. Emailed again on 3rd Oct. Short reply same day stating delivery/installation 14th November. No further communication until the morning of the 14th when I rang to confirm and was told to email support, that support would be contacted to look out for my email and would then contact me. Indeed Holly telephoned me with the sad news that their van had been damaged and she was trying to hire a lwb van and would get back to me with an update.(Sound familiar?)
No update (echo) by Tuesday 15th. Emailed again, Nothing. Phoned today to try to speak to Holly but unable to put me through as no contact available. Advised that they (the shop I presume) would contact Holly to get her to call me. Silence since. (Getting the picture).
As another reviewer pointed out it would appear that being some distance from their base they are unwilling to make the journey but are willing to take your money and delay the final outcome for as long as possible.
Unless you are on their doorstep don't fall for UK wide delivery.
Cannot comment on the quality of the product as have no first hand experience. Website is all singing, all dancing as are their promises.
Customer Service? What Customer Service?
UPDATE. Today Friday 18th Nov. Full refund received Thank you Cherry Acres for a hassle free resolution to my dispute. It is a shame that previous communication has been lacking with little or no response to emails and phone calls. Will say that when able to speak to staff members they have always been polite and courteous.
Now to source an alternative supplier. Pity.
.

Ordered a cancelled 15 x 7 rabbit lodge via facebook. Given it was a cancelled one i thought it would be already made, when pressed for a delivery date was told approx 6 weeks time . Ok the lodge needed shortening so allowed for that. Six weeks came and went with no contact from them. When chased was given a date. Told them needed to dismantle old one so definitely would need new one on that date. The day before new one due (empty space where old one was) got a phone call to say they had been thrown out of premises the week before whilst landlord did electrical repairs. Had they told me this the week before I would have made allowances and not dismantled the old one. Promised it would be there by next week, 4 bunnies living in bathroom not a good situation. Next week came I rang for a date, not sure off delivery will ring back. Stressfully chased repeatedly and finally they admitted not sure when they would deliver! I cancelled the order and got my money back. Now as I’d specially ordered alterations on the original lodge they never complained about it on cancellation - who else wants a 14.4 long lodge after all. I believe they realised after order I lived 6 hours from them and were either waiting for another order near to make it worthwhile for them or just didn’t want to deliver to me at all. Their products look good not that I’d know anymore as never got it - their business sense and lack of communication are absolutely appalling and I would avoid them/or avoid paying them in advance at all cost. The girls were in the office were friendly enough and I even felt sorry for them but after reading the reviews I realise lying is just part of their job. Wish I’d checked trust pilot out first!

If I was reviewing on the product alone I'd give 5 stars, I ordered a shed for my guinea pigs and the actual product is perfect. The delivery/assembly guys were helpful and friendly, and the office staff always cheerful IF I managed to speak to them.
HOWEVER it would give the wrong impression of this company if I reviewed them by the product alone. I had an incredibly disappointing month and multiple delays between original committed date and it actually arriving. Some delays were communicated, some I had to chase and chase to work out what was going on having waited in all day for delivery. All sounded plausible but I did wonder how much misfortune could befall one company with sickness and suppliers and powercuts and so on. I honestly began to panic that they were a scam company and the whole process was incredibly stressful, especially considering the value of the product.
I'd recommend the product itself without a doubt but if you choose to order from them, my advice is don't do it on a time critical requirement and be prepared for give over hours of your life to the admin of keeping up with the chasing and undeliveries.

Highly recommend staying away from this company, if I could give zero stars I would. 100% regret not reading the reviews before ordering. We ordered a dog kennel, paid in full and were given several delivery dates which none materialised. The order was placed early February and they dragged the delivery dates out from 19th April to 24th May, each time failing to deliver. We requested a refund, to which they agreed and then did not refund us. We had to create a dispute through the bank to be able to get our money back. Awful communication and a lot of unwanted stress for a pregnant lady.

The companys' responses to bad and honest reviews is absolutely laughable. If they put this much effort into responding to emails or answering the phone and actually delivering to customers, they may not have such bad reviews. Cherry arces is correct, we did have a refund but not from them, from TSB! I was 21 weeks pregnant when I ordered the kennel, I had the refund after my daughter had arrived (full term) so much for 4week lead time.

Absolutely chuffed to pieces. I ordered a large rabbit house with a couple of changes (balcony in certain place etc). There were a couple of delays but i was kept fully up to date and they werent long (1week) Holly in the office kept me well informed and even threw in a bunny hide to make it up to me. When Dan and his daughter Chloe came, they were fab! Loved seeing this duo working and so so polite. Gave me tips on the dos and donts and just a pleasure to have in my garden. Would highly recommend. Very sturdy build, great craftsmanship and great quality.

This company has possibly the worst communications that I have ever experienced. And I was once victim of a scam which lead to me receiving a one inch tall light up christmas tree for £150, so I KNOW poor communication.
I placed an order at the end of May, prior to placing my order, I was advised that it would be a 4 - 5 week lead time. The 5 weeks came and went with absolutely no communications from Cherry Acres, but in which time, my family and I went to a local rescue and found some rabbits to join our family.
I started chasing Cherry Acres for a delivery date, and that is when the problems began.
They don't answer the phone, and if you finally find someone to speak to, they promise someone will phone you back, who never does.
They don't reply to email.
They DEFINITELY don't follow a 4-5 week lead time.
When we eventually managed to get a response on the delivery date, after over a week of wasted time and chasing, the date we were given was not 4 or 5 weeks from the point of the order but eleven weeks! This did not meet our needs, because, as you will remember, we had already agreed to adopt some rescue rabbits, on the basis of the promised lead time. Strangely enough, when we threatened to cancel the order, we managed to get a timely response, and were told that our delivery date could be brought in by two weeks.
So, dear reader, do you think we received our rabbit accommodation on that promised delivery date? Well, of course we did not. After two cancelled delivery dates, our patience is exhausted and we will be looking to source our rabbits' home elsewhere.

Please do not make the mistake that I did and trust this company! You will only cause yourself disappointment, upset and stress.

Take your money don't communicate, don't turn up to install when they say they will (twice).

Avoid this company and buy elsewhere.

Further to your reply - please show your communication - zero communication.
You don’t even bother calling to say you aren’t coming any more.
You don’t reply to emails but seemingly can reply when you get a negative review.
You guys are in complete denial even going as far as denying my order existed with trustpilot to the extent of me having to show them I was an actual customer I guess because you denied I was a genuine customer.
Absolute Micky mouse company - avoid avoid avoid.

Further I will now take this to trading standards as this seems to be happening over and over.