Cherry Acres Animal Housing Reviews 

Thank you so much delivering our beautiful chicken coop today
We're so pleased with it the girls have settled in nicely too

Cherry acres you are magnificent... Today Daniel and his daughter arrived prompt and VERY early with our Montgomery fully insulated 12 ft x 6 ft Dog kennel it is magnificent very strong and robust ideal to keep a Tiger let alone our 3/4 month old German shepherd puppy We were a little apprehensive when we saw one or two very negative NASTY reviews on this site but trust me this guy deserves full credit for excellent products and his skilled workmanship along with his lovely daughter and Natasha back in the office fully fully recommended

Beautiful bunny shed created, supplied and built by Cherry Acres. My eight bunnies are very happy in their new home and it’s a very attractive construct for my garden. There are a couple of design features that I would change, but only really realised after a couple of months of having it but that’s of no fault to the company at all. Four stars given because I was let down with my initial delivery date and I’m having real trouble with all the door locks as they are misaligned but other than that I am very very happy with my purchase.

After a very long wait (months) my bespoke chicken hs was delivered by two very nice people. Unfortunately the chicken house was not as shown on their site and did not have the bespoke parts I requested and paid £200 extra for. After some phone calls I was assured that although it would take some time as I would have to wait to be fitted in for another visit, they would make the adjustments necessary. Since that point and several months later I have not been able to get a reply by phone (left tens of messages) or email. I am massively disappointed and my chickens some 6 months later are still staying with friends! Next stop, small claims to reclaim nearly a thousand pounds paid out last year for a bespoke 'quality' product.

We purchased a catio from Cherry Acres Animal Housing and were really impressed with both the product and the service. It was delivered in good time and the two guys that installed it were polite and professional. Catio is well built and secure and the cats love it too. Would definitely recommend this company and would use again

The quality and workmanship is as good as I had hoped. Thank you 😊

I have purchased two rabbit sheds in the last four years and I’ve always had a great service from Dan & Natasha. The products are of outstanding quality & the best in Kent, and my animals are very happy too. Dan & his family are really lovely people & very helpful.

Lovely guys. Very quick delivery and good quality Ark. Glad I found them!

Excellent service. Great quality cat run delivered quickly and built for us. A+ service thank you so much.

Requested a bespoke planter as they didn’t have quite what I was looking for on their website. They got back to me very quickly and said they could make it, also offered free next day delivery as I live local to the company. Would highly recommend, great quality product! Thank you

Delivered in expected time scales built to order. Beautiful chicken hut thoughtfully designed ( as owners of chickens for many years) Friendly owners delivered themselves from Cherry Acres on day given. It would have been good to have a post order email to say when order might be ready at the onset but this is my only feedback. 🐔

I would advise people not to buy from this company. I wish I’d read the reviews before buying. Like many other reviews say…after being given an initial installation date this was cancelled time after time on the day of installation with multiple different excuses used. After being forced to cancel our order and look elsewhere as our rabbits were in temporary housing we were apologised to and promised that our deposit would be refunded within 3-5 days. This never happened and we are now left struggling to make contact with the company and had to resort to leaving a message pretending to buy something on a different number to get a call back. Still no refund.

Edit following response from Cherry acres.
Please do not call us liars. We have been honest and transparent throughout. In response to YOUR lies:
-The ‘drawings’ we sent you were a screenshot from Pinterest asking if you could make something similar, I’m not sure why you think that strange.
-On placing the order and advised via email, the initial installation was planned for the end of October. Only when we contacted YOU on
the 29th October were we told that the end of October was not possible and that it would be the end of November, again no more contact from Cherry Acres until WE emailed on the 22nd November were we given an installation of the 28th Nov. We were contacted on the morning of the 28th for the delivery to be moved AGAIN to Sunday 5th December. Final balance was paid on Saturday 4th and then YET AGAIN on the morning of the 5th you called to cancel the installation.
No ‘urgent’ phone call was ever made. After discussing the appalling customer service we had received so far and truly believing that we would never receive the rabbit housing we called back and asked to cancel the order and be refunded all of our money. ‘Chloe’ apologised profusely and stated that the £1000 balance would be refunded today and the £700 deposit would take 3-5 working days. NEVER did she say that our deposit would not be refunded.
-The order was placed via our company account therefore we do request that you are VAT registered for accounts reconciling and no the delivery address does not match our business address as our rabbits aren’t kept at our offices.
-We did ask if it was possible that we pay the final balance on completion, not an unreasonable request as most craftsman would have faith in the quality of their product, but when we were told this is not an option we happily paid the balance the day before the failed installation.
- We did ask if we could flip the sleeping area on the 3rd November after the initial Installation date was cancelled. We asked that if building hadn’t yet started could it be altered, you advised us that this was not a problem so I’m not sure what affect this had on your failure to delivery the goods.
- As to ‘many phone calls and emails’ you filter all of your calls forcing people to leave an answerphone message and then only calling back new custom and not dealing with ongoing issues except on social media.
-We wished your wife a speedy recovery from her ongoing illness but if you are unable to meet customer needs due to this then we think that it is only fair that you refund customers so that they can look elsewhere.

I think this covers all of the points that you have made.

I ordered our chicken coup from Cherry Acres and they could not of been more helpful, a lovely company to deal with. We had a few problems with the delivery/installation date but this was fully explained as the owners wife was unfortunately in hospital and totally understandable everything had gone out of the window, but between us they arranged for the coup to be delivered partly assembled, making it very easy for us to finish putting it together, which we did and it looks absolutely wonderful, such a beautiful design and so well made, our girls love it, and we’re delighted with it.
Thank you Cherry Acres.

Yesterday I had installed a bespoke kennel for my 3 dogs. The installation was very smooth and nothing was too much trouble. I would be very happy to recommend Cherry Acres for their quality kennels.

Beautifully made chicken coop
So pleased with it can’t thank them enough for the service and guidance

Edit in response to reply-we acknowledged the impact the fuel crisis had and was sympathetic which is why a claim wasn’t raised until 8 weeks after my OG missed delivery and only effected one of the missed dates. I even asked if we needed to cancel earlier in the process because of how far away we were and were assured our distance had no impact on our delivery.

I did not have a date set when the chargeback claim was made as I had cancelled my order a week prior BECAUSE I DIDN’T HAVE A NEW DATE SET. My CC company raised the claim as ‘items not delivered as described’ because it had not been delivered as described by the first date. I gave them a full breakdown of the issues and they recommended that reason for claiming so please don’t insinuate that obtaining a chargeback has been done so under some kind of disingenuous guise.

I FEEL YOU ARE TRYING TO DISCREDIT A GENUINE REVIEW TO SAVE FACE, please instead just do better with communicating honestly with customers and not spinning a string of lies as a stalling tactic which is how I’ve been left feeling.

OG review:
Prior to placing my order, I had extremely good interactions with the sales team. They were prompt to answer any questions I had over the live chat feature on the website and were reassuring when I asked about making a few mods to have the structure best fit our garden.

On 17th Aug I placed my order (order number 1001265) under Stephanie Kelly (since gotten married so my name has now changed) for a warren lodge rabbit shed & chose to have it insulated. We also opted to add plastic rain shields & wipe clean flooring which was paid for in full for £1975. I immediately sent over an email requesting the mods required as instructed and the email was never acknowledged.

Since the point of placing the order, communication with the company has been what can only be described as beyond frustrating.

After not hearing anything regarding a delivery date I received a response to an email I sent advising that my delivery had been booked in for 30th Sept (my initial email was 5th Sept, response 7th Sept).

I tried contacting the company a number of times in the week leading up to the delivery by phone and by live chat to check everything was OK (due to fuel issues that were all over the news at the time). On 29th Sept I received a response on live chat to say that deliveries for that week had been stopped due to the fuel crisis and someone would call me. I was then told on the phone that it had unfortunately been cancelled but deliveries that had been missed would be rescheduled as a priority once the fuel issues had resolved themselves and was given an estimate of 10 days.

After not hearing anything regarding a rescheduled appointment, I sent an email 21st Oct asking for a new date. I received a response to this email which said a new delivery date would be sent over to me later that day, which I didn’t receive. This was the last response to any email sent that I received. After placing numerous calls (most of which went unanswered) I was finally given a new delivery date of 12th Nov.

I called at around 3pm on 12th Nov as nobody had shown, and was told the drivers were on the way, & that the office would make contact with them & call me back. Nobody showed up and I didn’t receive a call until the next day.

13th Nov I received a call advising the delivery drivers had ran out of time the previous day and so my delivery had been rescheduled for Friday 19th Nov.

Tuesday 16th Nov I received a phone call to say that our delivery couldn’t go ahead that Fri as scheduled as someone had been taken to hospital and that new delivery dates would be booked in within a couple of days.

By 19th Nov we still hadn’t received a new delivery date. I called on that day, and was told the person was out of hospital but they couldn’t give me a new delivery date there and then due a tyre puncture. So instead was told that I would receive another call, with the new delivery date, by the end of the day. I never received a call and so I sent an email stating that if we were unable to receive our delivery by 26th Nov that we would reluctantly need to cancel our order.

26th Nov and we still had not been contacted. Another call on that day to cancel the order where I was told that to confirm cancellation & receive a refund I would need to send an email to an email address that had 2 @ signs in it - I asked to clarify the email as email addresses can’t have more than one @ and was advised it was the correct email. The email failed so I instead emailed it to the address I have previously emailed and received (limited) responses from.

As of today I have still not received any acknowledgement of my cancellation email in writing or had any information regarding a refund being processed. I have contacted my credit card company and have received a refund by claiming a charge back for failure to deliver goods.

Here was my experinence dealing with this company:
19/4/21 Ordered 12ft Rabbit warren shed. Delivery due 2/7/21.
Week of 28th June, I phoned up to confirm delivery was OK for 2/7/21 – confirmed, yes it was.
2/7/21. No show. I called them. They said it will be delivered. Told the next date.....
9/8/21 instead. (Wrong type of wood that couldn’t be painted). So, no delivery.
9/8/21. No show. They said it will be delivered 23/8/21.
23/8/21. No show. They said it will be delivered 29/9/21.
27/9/21. I phone to confirm 29th, and they said “yes”
29/9/21. No show. “Unaware of delivery today as wife was booked in for a procedure….”. They said they would deliver 14/10/21.
14/10/21. No delivery. I offered them a final chance to come by the following Friday, else a refund. I was refunded.
On every occasion, upon lack of any sign of anyone arriving, I had to chase them. Not once did they call me the day before to say they were not coming.

I went and bought another shed (which I need to customise myself), but it came within 10 days, on the day promised.

I found these people extremely easy to deal with, these are not easy times and about to get worse... the basic raw material for their products (Wood) has gone up in price multiple fold so I think in this day and age people should cut them some slack. I ordered a Chicken Coop for my girlfriend and it arrived just as described and beautifully made. We are extremely happy and cannot recommend highly enough so Thank you!

Just moved in to new house... dog kennel and run erected.. they couldn't have been more helpful... they went above and beyond and wouldn’t accept the well deserved tip I offered... they’re now my go to animal housing people :)

Whatever you do, DO NOT ORDER from these people!! I wouldn’t even give them one star!!

My place of work (Woof n Wag) who are a charity, spent a lot of money on a lovely set of Kennels which we spent a lot of time fund raising for.
We paid (upfront I might add) and a delivery date was given so we proceeded to install a base to the specific measurements of the kennels we ordered which cost almost £1000.

The first arrival date given was the 6th October - didn’t turn up.
Second arrival date 3rd of November - didn’t turn up.
Third Arrival date came 11th & 12th November - didn’t turn up.

Fourth arrival date is today the 25th November although we have been informed the kennels are apparently on their way …. They don’t seem to be here.
We were told over 6hrs ago they were 15mins away yet still have nothing!!

We cannot get a single call answered, not even an email, nothing! We have even been blocked from FB after trying to leave a negative comment.
They have time to block us on FB and delete the comment left but can’t answer a call or even email.

These people are complete and utter liars! We have heard every excuse under the sun as to why these kennels have not been delivered from simply not showing up, to traffic, to petrol issues (even after the shortage was over), going to another place as they had two orders on the truck and finally to it being a paperwork day (even though they booked these dates in).

We have worked so hard to raise this money and I quite simply wouldn’t want my worst enemy to go through what we have over the last few months.
Every time we have had to hound these people to simply hear the next string of lies!

Don’t believe any of the FB reviews as this company has clearly deleted anything negative as they don’t want to look bad!

I cannot explain how angry and frustrated we are Please, Please DO NOT order from these people!