Cherry Acres Animal Housing Reviews 

We purchased a large dog kennel for our St Bernards. Received the order confirmation, money debited from our account then nothing. 5 weeks later tried to call them but number invalid. Then emailed them but nothing. Thank god we paid by credit card. We raised a fraud claim and our credit card company refunded the money and is now investigating. Order number 1001440 order date 25/9/21 purchase price £1155
We purchased elsewhere in the end. Had they been trying to contact us we would have had messages left on the mobile. They have tried to call today as we received calls from a number in Ashford as soon as I left this review but it’s too late.

I wish now I had seen all the reviews. Because this company is bad news. They take people's money off you. They don't contact you. You end up contacting them asking about your goods. They then give you a date. They don't turn up, they dont ring, or email. So once again you contact them - asking whats happening they then give a further date.. Once again - they don't turn up - no contact to say why..
So once again you contact them - receptionist gives you a rubbish tale that the funds have been returned. I gave it 7 days and rang my bank up. Nothing at all was put back. They then stop emailing back and block your number...
They still have £1,150 of my money.
Had to contact bank to help me try and get our money back.
So please guys anybody wanting sheds- stay away from this company they are robbing people of there money and not giving you your goods ordered or returning your money.
Bad company..
Robbing ...
Actually the one star given is false - I give zero stars but u have to put one...
Trading standards now informed....

Note to Cherry Acres following reply: Due to medical reasons i struggle to speak on the phone. PLEASE reply to my emails which you have been ignoring. I paid £2230 in March 2020. Invoice 467 (cheque from my aunt Dr Joy Catling). You said you had started building my bespoke rabbit warren but got delayed due to not being able to source wood in first lockdown. Communication then ceased. I have waited...and waited...but nothing. Not even the decency to reply to emails or online chat.

Ordered a Rabbit Warren in March 2020, just before the first national lockdown. Communication prior to payment was very good and was excited about receiving new rabbit home. Paid over £2000 which included delivery and installation. I expected delays due to Covid but 20 months on and i still haven't received rabbit warren or had any updates. To add insult, company is not replying to my emails or online chat. I have made contact multiple times asking for them to either fulfil the order or provide a refund. Sadly they are not responding so will have to take the matter to court. Have been seeking legal advice today. Would have much preferred to resolve amicably.

If I could score 0 I would.

Ordered a rabbit house on 9 September paying £1785 in full.

Received an order confirmation immediately by email but no further communication so chased by email for a delivery date.
Was told 19 October.

I heard nothing further and by 12pm on 19th no order had arrived and I’d heard nothing from anyone. At that point I emailed and phoned - I had no answer and no immediate reply.

I was concerned at this point given the significant cost so tried contacting through the social media channels - I sent a direct message on Instagram and Facebook, and commented on posts on each platform, asking for an update on my failed delivery.
I continued to phone throughout the day and eventually got through to someone on the phone who explained that I was definitely booked in and she would follow up with the drivers and call straight back.

I didn’t get any call back so by 5pm was again repeatedly calling to find out what was happening. Eventually someone answered and advised my delivery couldn’t take place because of a delay on a previous job and would be rescheduled.

I had by now read these reviews so was dubious but agreed reluctantly to a rescheduled date of 28th October.

As of today 21st I have still had nothing confirmed that my order has been rescheduled in writing. I sent an email asking for written confirmation yesterday that still hasn’t been responded to. So again I posted a comment on social media (genuinely polite but asking for an update).

I believe I have now been blocked from posting to their social channels - comments are no longer an option on Facebook to me and their Instagram account appears that it no longer exists.

I eventually got through to someone this afternoon by phone (after many many attempts) who advised I would receive an email today - it never arrived.

At 5pm today I tried calling again and over the course of the last hour believe my telephone number has been blocked, when I call it rings once and goes to voicemail, when I try on my husbands number it rings out.

I should say I have also left 2 further voicemails today and sent an email, all genuinely polite but asking for the written confirmation that was promised or otherwise a refund.

So a paying customer, £1785 out of pocket with no correspondence from the company has now been blocked from contacting them. I realise it must be inconvenient to have me pestering them all day, but I have been consistently polite and therefore can see no genuine reason I would be blocked other than avoiding speaking with me because they have my money and have no intention on making the delivery.

Whether or not Cherry Acres ever intended to deliver my item I’ll never know, and I’m quite sad to think that it might’ve been possible and I’m missing out on what could be a decent product, but I’m no longer willing to wait and find out, so will be raising a complaint with trading standards and contacting my credit card company, in addition to formally requesting a refund from Cherry Acres. £1785 is just too much money for me to be willing to risk as I don’t know how long it’ll take to get a refund through the means necessary (and worry if it is cash flow whether Cherry Acres can even afford to refund me at this point never mind if I leave it another week or two).

Awful communication at best, ripping me off at worst.

*update - after reporting to Action Fraud and Trading Standards, and emailing Cherry Acres to let them know this morning at 7am, I have had an immediate reply to my email advising a refund has been processed, I will wait to see if the money arrives*

Wouldn’t believe the positive reviews for one second what a sham of a service we received, we ordered the mountfield 2 bay cat kennel which has just been put up in price! We placed our order and made several phone calls during the 6 week wait to ensure everything was going to plan, each time we called we were reassured they were on track with the order.
Delivery day came and not surprisingly they had to cancel delivery was rearranged for 2 days later, we received a call to say delivery was on its way then the excuses started rolling in how there was traffic, then a diversion then they wasn’t even sure if they had made our kennel correctly 🤦🏼‍♀️ Phone call after phone call was made as the hours ticked by delivery at 10 changed to 12 then to 1.30 then till 2.30 we were told we couldn’t have the delivery drivers contact details due to it being there personal number, 6pm came and still no delivery and apparently Natasha who answers the phone at cherry acre didn’t know where her delivery men were. Im
Not sure what sort of business these people are attempting to run but I wish I had believed the negative reviews I had read before placing an order as they turned out to be true,
Avoid ordering at all costs.

Absolutely terrible, I called 6 weeks ago and placed an order and spoke at length about the state of the trust pilot reviews, the lady tell me about the pandemic and how it hit everyone hard but said all was well again now, I chased every week to ensure that it was going to go smooth and I had a delivery date of 16th September, ( my birthday) I took a day off work for this delivery to take place and on the night before I had to call to confirm the appointment (even though I was told id get regular updates I had none) only to be told that she has been in hospital and it wouldn’t be coming until the 17th September(today) but would be here by 10am, 10am came and went and was told would be here by 11 due to traffic, then at 1pm called to say the driver had the wrong one and would turn around and not deliver today.. I insisted things at home had been moved around to make todays delivery along with the fact I have now taken 2 of my precious holiday days from work to facilitate this delivery to be fed more and more cock and bull stories! This was at 1pm and apparently he was half an hour away, and would continue his journey (half hour away) 3pm came and still no show . After many calls back to them apparently even the lady on the phone doesn’t know where they are. I paid £950 in full on the day of ordering. I have since checked there website and the same housing is now for sale for £250 more than I paid so I suspect it was never going to be delivered as they could sell it to someone else for £250 more than I paid. When I said I wanted a refund there was absolutely no quibble, she refunded it straight away and in the back of my mind I feel that was her goal from the outset – from me experience this company have a terrible communication and a complete lack of respect as to impacting my day(s) with regards to wasting my time for 2 days and technically the entire 6 weeks where I could have used a different supplier -**Avoid like the plague**

Excuses, Excuses, Excuses ……… That’s all you get from Natasha (the woman who answers the phone if you’re lucky enough to have your call answered) She blames “bad wood” amongst other things. We paid a deposit of nearly £500 but were lucky enough to get it refunded after we threatened court action. They give a date when they will come to put it up, and then they let you down without calling when you are waiting for them to arrive. After you call to see where they are, they rearrange another date, and then they let you down again. We removed our 7 dogs kennels so the new kennels could go up in place, now they have no kennels because of these people telling us dates they were coming and then letting us down. DO NOT USE THIS COMPANY

It’s the second time I purchased a coop from them. And as always, their coop is sturdy, adaptable, and of high quality. The delivery came fast and everything was there; making it easy to assemble. Great stuff. Recommended.

Don’t order from this company,we ordered a dog kennel back in March ,excuse after excuse ,like others on here and on Google reviews,Natasha promises you they are waiting on materials that never come or are inadequate,she is good at convincing you initially until she says it again and again with regard to every component.We paid in full as that is what they tell you,you have to do to get it made but unfortunately they take ypur money and have no intention of providing any goods.We paid £1,200 and have still heard nothing from them ,they don’t answer the phone now…
DON”T TOUCH THIS COMPANY….

I ordered the rabbit Warren at the beginning of July, as it was expensive I phoned and spoke to Natasha to clarify a few things, she was very helpful in answering any questions I had. She told me on the phone if I ordered and paid by the end of the day I would have delivery on the 19th August, so I paid in full. I emailed and sent Facebook messages a few times but never had replies so ended up ringing to add to my order, the phone was answered most of the time. 4 days prior to delivery I gave them a call to check we were set to go, Natasha assured me it was ready to go they were just waiting on one last piece to be delivered that day(Monday) I ask her to call me that evening to confirm it had arrived, no phone call. Tuesday morning I called, the product was inadequate so they were waiting for another to arrive today, again I asked her to call me nothing. My husband called them in the afternoon as I was starting to get suspicious, he was assured again there was no problem just waiting on that final piece. Sadly and as many other google and trust pilot reviews suggest there was more excuses, things didn’t add up, it was ready yet more wood had to be treated and that takes 7 days to dry then another 7 to build :-( I was given another delivery date of the 8th September. I read the reviews and declined and asked for a full refund. I was sent a screenshot shot of the refund and thankfully received it 4 days later. I was gutted, all over my birthday too. Please be aware.

We received our beautiful chicken house and run recently and we are so happy with the quality and design of the product. We did have to wait a while for the product but it was definitely worth it in the end and is a massive improvement compared to our last chicken house.

We recently had our cat kennel and run installed we was told on order that the lead times were currently 8 weeks on the cat Kennels the guys come and installed our catio and done amazing job very sturdy structure and attention to detail was second to none highly recommended company will use again in the future

All seemed well when we purchased an expensive chicken shed of the professional looking website and they even offered to stain the wooden roof tiles darker as an extra service for me which I was to pay for upon delivery - BUT the experience soon soured. After waiting several weeks the 1st delivery never happened and when we eventually made contact (they are nearly impossible to reach via email or phone) we were told that delivery was postponed due to heavy storms in the South. This was very odd as I was in the South when they eventually took my call and it was a calm sunny day! The lady on the phone eventually admitted that it wasn't the "storms" but actually a staffing issue.
The rescheduled delivery, another several weeks later, also never happened either at which point I was poised to take them to court for a refund with costs. Luckily they refunded but I am now left with stone foundation slabs laid on our lawn with no shed and I have had to cancel the order of the chickens. The other reviews here seem to echo this common theme. Extremely disappointed and I would not recommend this Company at all

AVOID!! AVOID!! AVOID!!
I ordered a Glacier chicken house as part of a garden project for disabled adults and was promised delivery within six weeks. That didn’t happen and, in itself, would not have been an issue. I appreciate we are living in difficult times with the Covid pandemic and difficulties with raw materials etc and would have been happy to make allowances accordingly.
HOWEVER, I was actually told that the house was being delivered on THREE separate occasions. Indeed, the lady in the office went to great lengths to weave elaborate and seemingly plausible stories about those three deliveries - but, to cut a very long short, delivery never came to fruition on any of those occasions. In and amongst, I made countless phone calls and sent countless emails to the company that went unanswered.
I then started reading the other customer reviews online and realised that my order was just a small part of a much bigger problem. There were many other people who had been left seriously out of pocket (no delivery and no refund). After taking several days off work to wait at home for the promised deliveries, and repeated untruths from the company, I put my detective hat on and contacted the courier who had supposedly collected the house from Cherry Acres last week (the third delivery). It came as no surprise that they could not find any record of such a shipment intended for my address.
The girl in the office - on the occasions I was able to make contact with someone - who variously called herself Natasha, Natalie and Rachel but sounded like the same person always seemed so genuine, sincere, helpful and plausible but she NEVER did what she said she would do. I was stuck without a chicken house or a refund and a small group of disabled adults who were bitterly disappointed because their project couldn’t go ahead. In the end, and unable to make any meaningful progress with the company, I resorted to sending them a ‘Letter before Action’ advising my intention to start County Court Proceedings against them to recover my money. I am relieved to say that, within literally minutes, they issued a refund via SagePay. Hallelujah!
The whole experience has been just awful and with the large number of similar complaints evident on Trust Pilot and elsewhere, I don’t know how this company is staying in business.
It seems they have already been reported toTrading Standards and other authorities on a number of occasions.
Save yourselves the money, time, trouble and disappointment. Order from elsewhere.

Absolutely shocking service. Ordered on 4th March 2021, it’s now 20 weeks to be told the tiles are not the quality they ordered, surely after 20 weeks they would have been ordered long before now! Given 2 delivery dates, one supposedly tomorrow which would have been a no show had I not consistently emailed and rung. They need more than one person to do the admin side of things, the poor lady must be constantly getting abuse and be very thick skinned! I really hope I get my refund so I can order something else. Gutted because the Anastasia was a dream chicken house!

DO NOT BUY FROM THIS COMPANY. I PAID NEARLY £1500 FOR THE ANASTASIA CHICKEN HOUSE ON 9TH MARCH 2021. BY THE 19TH JULY WE HAVE STILL NOT RECEIVED THE CHICKEN HOUSE. THE COMPANY INITIALLY ARRANGED A DELIVERY DATE, MY WIFE AND I WAITED IN ALL DAY AND NO DELIVERY (OR ANY COMMUNICATION WHATSOEVER). WE MANAGED TO GET HOLD OF THE COMPANY WHO THEN RE-BOOKED FOR ANOTHER 3.5 WEEKS LATER! THIS OCCURRED ON 4 SEPERATE OCCASIONS WITH EACH A NO SHOW AND A RE-BOOKING ANOTHER 3.5 WEEKS LATER. THE CUSTOMER CARE LADY (SARA) WAS HELPFUL AND IS CLEARLY FIRE-FIGHTING AN INCOMPETENT ORGANISATION AND WAS IN THE DARK AS MUCH AS US. THE WHOLE SET UP OF THE COMPANY IS A JOKE. NUMEROUS TIMES I ASKED FOR THE OWNER OF THE BUSINESS TO CONTACT ME OR AT LEAST THEIR DELIVERY TEAM. NO RESPONSE. SO IN SHORT 5 MONTHS AND STILL NO CHICKEN HOUSE. I EVEN SAID TO SARA SHE SHOULD QUIT. AM REPORTING CHERRY ACRES TO TRADING STANDARDS WHO CLEARLY TAKE LOTS OF MONEY OFF VARIOUS CUSTOMERS AND SELECTIVELY CHOOSE WHO THEY SUPPLY.

I am sad to leave this review as I had so been looking forward to my new sheds from Cherry Acres .
I ordered my 5 buildings back at the start of April this year and paid at time of order as requested (almost £4000).
I had read the reviews ....and following my conversations with the owners I thought that this sounded a genuine company and would trust that the good reviews on line were enough to get my order to me.
I have given a three star review ,
1 for the fantastic website
1 for the actual products themselves
and 1 for the very helpful people that I have spoken to on the phone .
Unfortunately having not actually received my sheds (and having made concrete bases to fit them) I am therefore not able to give the other 2 stars.
The sheds were to be delivered at the end of June but I was telephoned (which was good) to say this was not going to be possible and now it will be mid July . I accepted this due to all the challenges of the present climate .
Unfortunately the night before this delivery was due I was called again to say this would now not happen and it would be more like the end of July into August. This was now a problem as I had animals arriving that I had already delayed (from rescue centres etc ) and promised I would definitely take them (we are making a garden for disabled people). Consequently I have animals now in all sorts of make shift pens which is far from ideal.
The delays have been put down to all the problems caused by coronavirus .
I cannot now wait(or risk) for the sheds to maybe arrive ,so making other arrangements ...very very disappointingly.
I am pleased to say that I have today been given a full refund which is a great relief as this is a voluntary project .
My conclusion is that Cherry Acres has a fantastic website and a fantastic product . The people running the company are also genuine and really try hard to keep their word . The problem is that they are ''a victim of their own success'' and obviously find it hard to disappoint people and say no .
It's such a shame as the sheds look wonderful and they are good at making them ...it's just organising the business side of things that lets them down .
I hope that Cherry Acres do survive this challenging world we are in at the moment and that they get on top of things and get a system in place where they catch up with orders and can enjoy doing what they do best ....making them !
I hope my message will reassure other people that the owners are genuine really ....but just swamped and I hope that everyone waiting for sheds or refunds will get sorted out soon .
Tim

So earlier this week I had a chicken run delivered and assembled for my 5 hens. We absolutely love the run and the quality of the product. We were let down on two previous occasions for delivery but they communicated with us and delivered a week after the original delivery. It was really frustrating but ultimately we are really happy with the product - as are my hens!I love the product and would buy again from them.
Sian

Firstly, I must admit it’s such a shame to see so many disappointing reviews against a business I know has been incredibly helpful for me. I now have my second product from Cherry Acres since I last purchased and I’m still just as amazed as I was after buying my first chicken coup from them! I’ve always had a pleasant experience with the staff, and above all the product is amazing. The first time I purchased I was let down originally by a different company, but Cherry Acres came to the rescue and were able to provide a home for my chickens! I’ve now purchased an extension which I did have to wait longer for, however given the current situation everyone is in, it’s understandable and I was informed at the start it may take longer than usual. I would 100% recommend Cherry Acres to anyone as long as they are willing to wait for a worthwhile product! Thank you again!

I ordered a 4 Bay kennel back in April and have just had them delivered and built today. A little longer than first expected but understandable given the current situation across the country. Chased a couple of times after reading the reviews and parting with a large sum of money, I started to worry. Each time I spoke with them on the phone they were pleasant and helped as much as they could. They kept in contact when the delivery wouldn't be possible due to a late delivery of supplies their end. The 2 men and lady who built the kennels were absolutely lovely.
The kennels themselves are very high quality and solid.
Pleased to have chosen the insulated boxes as will be easier to keep clean.
All in all, don't believe all you read. I was always pleasant and explained the need for them to be delivered due to moving and they did what they could to make sure they were delivered in time.
Pleased to have supported a family business, important in these times.
Many thanks and all the best!