Quality material, but the fit is a bit small, especially after the first wash. Would prefer a custom rhinestone offering, but sparkle letters will do. Not sure how long they'll last after repeated was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great shirt and cool design the shirt is smooth and thin so perfect for the summer. First time having a reel phone number to chat with Cherry to follow my order and she is really helpful an... See more
Company replied
Cherry was so helpful, really responsive and made the whole process way easier for me. Def someone who cares. The clothes look exactly like the pictures and fit sooo well, I’m really happy with them.... See more
Company replied
I’ve placed two orders from this store, and both have exceeded my expectations. I will say that the print quality is quite delicate, so if you can hand wash, you should do so (if not, delicate cycle o... See more
Company replied
Company details
Written by the company
At Cherrykitten we love every passion and interest in y2k because it is a reference to your UNIQUENESS. Your new clothes are made to please yourself, and so is your life.
Contact info
No. 8 Ng Fong Street, A112, Kowloon, HongKong, 999077, HongKong, Hong Kong
- support@cherrykitten.com
- www.cherrykitten.com
4.3
Excellent
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 experience
10/10 experience, the package came in perfect condition.
January 14, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for sharing your 10/10 experience! 💜
We’re so happy to hear that your package arrived in perfect condition — your satisfaction truly means a lot to us.
We appreciate your support and hope to serve you again soon! ✨
Best regards,
Cherrykitten Customer Service Team
everything was perfect and on time
February 25, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your lovely feedback! 💜
We’re thrilled to hear that everything was perfect and arrived on time — your satisfaction means the world to us.
We truly appreciate your support and hope to see you again soon! ✨
Best regards,
Cherrykitten Customer Service Team
Cherry kitten scam updates
Bought an item from these a month later I still have not received my item you asked for the order number which you got and then absolutely nothing but rubbish we can do nothing as we sent the item but what about the customer I have not received my item and you stolen my money
SO EVERYONE WHO VIEW THIS WEBSITE BEWARE PUT YOUR MONEY BACK IN YOUR POCKET SCAM SCAM SCAM
I’m not getting into an online battle but thank you trust pilot as I said in my previous review not to be trusted this company tried to block my review a defamatory review and trust pilot rejected their statement so happy that the customer is been heard hopefully my parcel will come at some stage
Update totally forgot to keep ye up dated but my parcel arrived weeks later too late for what I wanted it for I’m a size 12 but bought a large was slightly tight maybe next paddy’s day looking at the funny side it will fit but I still stand by my original viewing you took way to long to deliver a parcel and ur item was sized wrong
March 11, 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
We are deeply sorry for the fear, anger and disappointment you have experienced - waiting an entire month without receiving your package and feeling ignored is completely unacceptable and we take full responsibility for this horrific experience.
We understand that you have previously provided an order number, but our team was unable to locate your record with the details we have. To find your order immediately and resolve this issue for you, please send us:
Your order number
The email address you used to order
Your shipping name
We never want any customer to feel like their money has been stolen or their trust has been broken. That's not who we are and we're determined to make it work for you.
Please send your order details so we can assist you immediately.
Cherrykitten Customer Service Team
i love.
the baby tee that i ordered came on time, fit like PERFECTION, and was also just the cutest thing ever i’m clinically obsessed, thank ya
February 20, 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Aww, this just made our day! 🥹So happy your baby tee arrived on time, fits like perfection, and is the cutest ever—we’re totally obsessed with it too!
Thank you so much for your love and support; it means the world to us.Can’t wait to see you rock it again soon! 💖
Cherrykitten Customer Service Team
Sadly I never received my order
Sadly I never received my order. It was marked as delivered by usps but unfortunately wasn’t, and usps apparently cant help unless the package was insured which I can’t even do. I’m very disappointed because this was my first order with CherryKitten and I wanted to order more but now I’m skeptical because with all that I had another package from H&M that was marked delivered at the same time and place as the CherryKitten order yet I did get the H&M package but not the CherryKitten one. I’ve spoken to both my delivery driver for usps in my neighborhood and the postmaster of my local usps office and like I said they couldn’t help me. I’m extremely sad because those shirts were not cheap and I was really looking forward to rocking your Heated Rivalry tops and more.
March 1, 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
We are so sorry you never received your order, even though USPS marked it as delivered—this is absolutely heartbreaking, especially since it’s your first order with CherryKitten. We completely understand your disappointment and frustration, and we feel terrible this happened.
We’ve tried our best to look up your order using your name and details, but we couldn’t find it without your order number.To help you right away, could you please send us:
Your order number (starts with #)
Your shipping name
Your email address used to place the order
Once you provide these, we will immediately launch a full investigation with the shipping team and resolve this for you at once—including a full refund or free reshipment, whichever you prefer.
You shouldn’t have to go through this, and we promise to take full responsibility.We hope we can fix this quickly and earn back your trust.
Looking forward to your reply so we can help you immediately.
Cherrykitten Customer Service Team
Overall review
I enjoyed my search in the website, it's got a lot of fun options for everyone. The payment method was really easy to follow. My package took a long time to arrive, probably over a month, which I didn't like but didn't mind because it wasn't anything urgent. The fabric in which my jerseys are made is not very comfortable, it is very hot and I think I wouldn't feel comfortable using them during the summer time. Other than that I am very happy with my purchase.
January 10, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your honest and detailed review!We’re thrilled you enjoyed browsing our site, loved the fun options, and found the checkout process easy to follow.
We sincerely apologize for the long delivery time, and that the jersey fabric feels too hot and uncomfortable for summer. We’re already passing this feedback straight to our logistics and product teams to make meaningful improvements.
We really appreciate your understanding and support, and we’re so glad you’re overall happy with your purchase!
Cherrykitten Customer Service Team
Very cute shirt
Very cute shirt. I absolutely love it. Good shipping time too and it's nice quality! I already placed my second order and will be coming back for more!
March 9, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your honest and detailed review!We’re glad you enjoyed browsing our website and found the checkout process smooth.
We’re sorry about the long delivery time and that the fabric feels a bit warm for summer — we’ll definitely pass your feedback to our team to improve both shipping speed and material quality.
We really appreciate your understanding and support!
Cherrykitten Customer Service Team
Good quality and customer service was…
Good quality and customer service was very helpful and respectful.
March 8, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much! We're glad you're happy with the quality and service—truly appreciate your kind words! 😊
Cherrykitten Customer Service Team
Tights are very short
I love the bright colors but I am a 6’1” woman and the tights are so short. I can’t even wear them as they are 5 inches too short :’( The website has no size guide for the tights, which is my only qualm.
February 25, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
So sorry about the fit! We’ll add a size guide for tights right away. Please email us at support@cherrykitten.com with your order number—we’d love to make this right. 💜
Cherrykitten Customer Service Team
EXCEPTIONAL customer service
All I can say is EXCEPTIONAL customer service!!!! I ordered a customized gift that was intended for my grandson. Unfortunately the shipping agent delivered the item to the wrong address. I emailed customer support to check on the status of the item. Once they realized that I had not received the order they immediately recreated the item and shipped it to me. No fuss, no hassle, just amazing customer service. I would definitely buy from them again.
March 6, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your incredibly kind words! We’re thrilled we could get the gift to your grandson in time—and truly appreciate your trust. Looking forward to serving you again! 😊🎁
Cherrykitten Customer Service Team
Do not order from here
I ordered over a month ago and still haven't received any update on where my package is. Would not recommend.
March 8, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We’re truly sorry for the long wait and complete lack of updates on your order — this is not the experience we want for anyone, and we sincerely apologize.
While we’re a small team doing our best, that’s no excuse for the silence or delay. Could you please email us viasupport@cherrykitten.com and we will check and solve for you asap.
We’re also improving our communication process so this doesn’t happen again. Thank you for your honesty — it helps us do better.
With sincere apologies,
Cherrykitten Customer Service Team
The items are so cute and the customer…
The items are so cute and the customer service team was very responsive.
March 7, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you! 😊 So glad you love the items and had a great experience with our team! 💙✨
Cherrykitten Customer Service Team
I ordered a t-shirt back in january…
I ordered a t-shirt back in january (it's now march) and still haven't gotten my package 😞 the tracking link never worked, but I thought the package was still on it's way.
March 6, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We’re truly sorry your order from January still hasn’t arrived — this is absolutely not the experience we want for any customer, and we sincerely apologize for the long wait and non-functional tracking.
This delay is unacceptable, and we take full responsibility. We’ve already flagged your order for an immediate full refund (or reshipment, if you prefer), and our team will reach out shortly via email to confirm next steps.
Thank you for your patience and for giving us a chance to make it right. We’re improving our shipping and tracking systems because of feedback like yours.
With sincere apologies,
Cherrykitten Customer Service Team
Work to resolve issues
My order was stolen, but the brand was INCREDIBLY nice & sent me a new one. I only had to pay for shipping. Given this was an $88 order, this was a huge relief. My customer service agent Wesley was incredibly accommodating and understanding.
February 13, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your kind words! 😊
We’re thrilled we could help — and we’ll be sure to pass your praise on to Wesley! 💙
Cherrykitten Customer Service Team
I ordered two items in January for st…
I ordered two items in January for st paddy’s day 17th march. It’s now the 5th March, I’ve had to reach out to them weekly to ask for updates and shipment details. I’ve been told the items have been out of stock twice and haven’t been moved to the warehouse. I won’t receive my order anytime soon and it’s just a waste of both of our time and my hard earned money. Devastated, disgusted and unprofessional!
March 5, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We’re truly sorry for the disappointing experience you’ve had with your order. We completely understand how frustrating it must be to wait so long, especially when it’s for a special occasion.
Please reach out to us at support@cherrykitten.com with your order number. We want to personally look into this and make things right for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate the opportunity to fix this for you.
With sincere apologies,
Cherrykitten Customer Service Team
Reply from Cherrykitten
Dear Customer:
Thank you so much for your kind words!
We’re really glad to know that you’re satisfied with both our customer service and product quality.
Your support truly means a lot to us, and we’ll keep doing our best to bring you great experiences!
Warm regards,
Cherrykitten Customer Service Team
4+ weeks for a drop shipped tshirt
Never received so many ads as I do for this company’s St Patrick’s Day collection so decided to order a few T-shirts from the store. Ordered on 22nd February and received no updates on the order at all. Emailed their customer service email today to ask when my order was going to arrive and was told I wouldn’t get it before paddy’s day anyway! What’s the point of releasing a seasonal collection and not shipping it?
March 4, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer:
We’re truly sorry for the delay and the frustration this has caused — this isn’t the level of service we aim to provide. 🙏
Could you please reach out to us at support@cherrykitten.com with your order number? We’ll look into your order right away and do our best to resolve this for you as soon as possible.
Thank you for bringing this to our attention, and again, our apologies for the inconvenience.
Warm regards,
Cherrykitten Customer Service Team
3rd order!
I’ve ordered from here a few times now and I’ve loved every order. Quality is awesome and I just love the t-shirt designs!
February 18, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer:
Thank you so much for your continued support!
We’re thrilled to hear that you’ve loved every order and enjoy our t‑shirt designs — your words really made our day.
We’ll keep doing our best to bring you more awesome designs and great quality!
Warm regards,
Cherrykitten Customer Service Team
Just like the simulations
Wonderful the products come just like the pictures.
February 25, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer:
Thank you so much for your wonderful feedback!
We’re so happy to hear that you’re satisfied with your order and that the products look just like the pictures.
Your support really means a lot to us!
Warm regards,
Cherrykitten Customer Service Team
LOVE LOVE LOVE
The order proccess was really easy. I have been wanting to buy from Cherry Kitten for ages so I'm so glad I got it!! The customer service team were absolutle legends and werr able to keep me updated with my order. Deffo will be buying again!!!
January 25, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer:
Thank you so much for the amazing review! 💖
We’re over the moon to hear that you had such a great experience and that our customer service team could help keep you updated.
Your support and enthusiasm mean the world to us — we can’t wait to have you shop with us again!
Warm regards,
Cherrykitten Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.