Chick Fil-a Reviews 637

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, most reviewers were unhappy with their experience overall. Many customers reported issues with their orders, such as missing items, incorrect food, or long waiting times for both food and drinks. There were also frequent complaints about the quality of the food, with many describing it as cold, dry, stale, or having an unpleasant taste. Some people also experienced problems with the staff, finding them unfriendly, unhelpful, or dismissive. Conversely, a small portion of people felt satisfied with the service, describing the staff as friendly and helpful. Some customers also noted that the food was delicious, hot, and fresh, and that the service was fast and efficient.

What people talk about most

Quality

Users describe ambiguous interactions with quality. While some customers praise the food as great, top... See more

Product

Consumers find product quality to be ambiguous. While some reviewers praise the food as great, top quality,... See more

Staff

Customers had ambiguous experiences with staff. While some reviewers praised employees for being friendly,... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing disappointment due to slow service,... See more

Order

Clients share negative opinions on order accuracy and service. Many reviewers report issues with incorrect... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-... See more

Rated 3 out of 5 stars

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased... See more

Rated 3 out of 5 stars

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids... See more

Rated 3 out of 5 stars

I enjoyed the food. It was overpriced but good. Would probably eat here again.


2.7

Poor

TrustScore 2.5 out of 5

637 reviews

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Rated 1 out of 5 stars

Chic Fil-a is highly overrated

Chic Fil-a is highly overrated. The restaurant packs customers orders in very small containers. Chic Fil-a in South Bend, Indiana does not know how to cook "Chicken Tor Soup", it has chic peas and gravy. Soup are cook in broths not gravy. And the restaurant does not have or offer enough side items. The food is not worth a visit, go somewhere else to eat.

January 31, 2024
Unprompted review
Rated 1 out of 5 stars

Veterans beware!!!

Was visiting your east Main Street, Spartanburg, sc, location. Ordered my food and asked for my military discount being a retired desert storm veteran. I was told by the cashier that they only honor currently serving soldiers who have to be in uniform to get it and not any of us retired veterans who’ve already served. She said that was policy. I was beyond livid!!! It’s like myself and the other millions of veterans who’ve sacrificed and served don’t matter to chick fil a. I’ll add this location to the one in Duncan, sc, that I’ll never visit it again. The one in Duncan, sc, doesn’t honor veterans either.

May 25, 2024
Unprompted review
Rated 3 out of 5 stars

Chicken shrank…

I used to get a big fat chicken sandwich, now I get what looks like chickren breast sliced in half, so thin and the bun looks like a slider it's so small. Still tastes the same but very few fries. It's not like Chick Fil A is hard up for money they have to slice the chicken in half They need to go back to the way it used to be

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love the chicken burger and…

Absolutely love the chicken burger and waffle fries. Chic fil A sauce is very good. I'd love to eat here every day if I could. But I do wish they added more veggies and condiments to the burger as opposed to just bun and a patty with pickles.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

me and my hubby drive through order…

me and my hubby drive through order week ago got home missing waffle French fries and today went drive through again and missing sandwich they hire this High school kids and stealing customer meal its not happen again we wiil have them check the bag make sure go through every item in bag.

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

I am disgusted with chick fil a…

I am disgusted with chick fil a customer service. I guess they are less concerned with making sure the customer is satisfied. Because I placed an order through Uber eats and chick fil a did provide a quality check to ensure the delivery person was given the correct order they are not responsible for their error. Despite speaking to chick fil a customer service regarding my experience and verbalizing what was clearly a mistake on their part, they refused to take any responsibility or even apologize for the inconvenience. POOR customer service.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Love love chick-flia

The nuggies are great. Sweet tea was really sweet😌. I liked the fries, great service, line was long but was still going quick😌. I'm definitely coming back.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Extra extra Read All about It!!! Manger OMAR! Is the definition of excellent customer service!

I've been a regular at your Chick-fil-A Carrier Parkway Towne Crossing, 3970 South Cary parkway for over 20 years. 100%, please with management. And 100% please with the customer service. 100%, please with the food. I very Grateful for manger OMAR Gaddy! He Always greet customers with a smile. And he always say my pleasure. Omar is the definition of putting customer service first!!

February 4, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE a giftcard

DO NOT PURCHASE a giftcard. This company makes you jump through hoops to find the balance by requesting you join their site that “needs” info it does NOT need! If you join this site then you must “transfer” the giftcard info to site making the actual card null and void. WHAT? WHY? If you don’t join site you MUST go into a physical location to get balance. I bet once at their restaurant the cashier will NOT be able to tell you this info ( have been through this scenario before so am skeptical). So DO NOT PURCHASE their giftcards. Your recipient will thank you.

February 5, 2024
Unprompted review
Rated 4 out of 5 stars

it might not be the healthiest chicken…

it might not be the healthiest chicken meals you can get your hands on but it is definitely a near perfect taste. it is very popular. very good flavor and quality. it offers a great option for a fast snack and the sandwiches and nuggets are great. Even if you visit the US once, you must definitely hit one of their restaurants and taste some of their nuggets

January 25, 2024
Unprompted review
Rated 2 out of 5 stars

Went to chik-fil-a harlem nyc and…

Went to chik-fil-a harlem nyc and ordered two salads,medium fries and two lemonade and a cheese sauce. When I got home I had one salad no fries. I immediately contact the store and could not speak to anyone so I lefted a voice message. No.one contacted me and when I did go back to the store I was told by the manager that there was nothing she could do for me. Make sure you check your bag before you leave the store.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

I use the Chick fil a in Langhorne

I use the Chick fil a in Langhorne, PA and the same gentleman has been running this business for the past 25+ years. His good is top quality. They of course have standards they have to follow. But Mr. Heffernan has done nothing but give back to the community all his life since I have known him.
As a facility located across the street from Sesame Place he has a high rate of business throughout the Summer months. But don't let that fool you . He helps all the schools in our local community each week by having a give back night.
So what he makes in profits , some of that money is given back to the school he is hosting that week. He and his daughter show up at local events as well , on Saturdays you can see them at a local fundraiser for a historic home close to his restaurant. He is a truly a man who cares about his food and his community! Even people he only meets once for their visit to Sesame Place !

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

STILL HUNGRY

I visited a Chick Fil-a here in Bmore, located on the National Pike. I ordered a kids chicken strip, macaroni & cheese, and a Sprite…of course some dipping sauce. After going through the drive thru, I parked to go in to use the restroom. I noticed I didn’t get the sauce, so I got some. Back to my car, no napkins or a fork for my Mac & cheese. I went in to get those! Back to my car, no strips but chicken nuggets! I had to go in 3 times! The manager didn’t want to talk to me. I demanded and all she offered, besides the strips, was a COOKIE. No “I apologize”, or here’s your money back, etc. It was exhausting! I gave it to a family member to eat after this debacle I wasn’t hungry anymore!

January 7, 2024
Unprompted review
Rated 1 out of 5 stars

Chick-Fil-A Experience

I went to Chick-Fil-A, on a Saturday night, and when I got home, I discovered someone took a bite out of my sandwich! I won't be buying from them, anymore.

I thought it might be interesting to discover what's in their chicken sandwich. I found out it contains MSG, an excitotoxin.

Excitotoxins, like aspartame and MSG (Monosodium Glutamate) overstimulate neurons in the brain. When these neurons are overstimulated they quickly become exhausted and die. In short, excitotoxins can alter the chemistry of the brain.

December 30, 2023
Unprompted review
Rated 1 out of 5 stars

Chick Fil A Nope

My wife and I stop by your Northridge CA. store on Tampa St, Monday thru Friday every morning on the way to work for 2 breakfast sandwiches and 2 drinks. Just about every morning we get the same rude employee going through the drive thru. She asked what do we want. We are polite people. Never ask if we want sauces We say thank you never says "my Pleasure" like all the other employees. We get to the window even if no one else is there it takes your employee 8-10 minutes to complete the order. She's always socializing with another employee, we can hear the conversation. She manhandles the sandwiches when putting them in the bag and never puts napkins in, everytime. She also takes our credit card inside the window instead of just sticking the machine out. We really believe management needs to train her a little more. I don't know her name I just can describe her an an African American heavy set woman with bright red hair. We would love to stay good customers but not the way we've been treated.

December 15, 2023
Unprompted review

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