Wells Poultry (Wales) Ltd Reviews 

1,466
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I needed some replacement bulbs for an infra red lamp we use when we have puppies. I didn't want to bother driving to the nearest farm supplies shop (which isn't close) so looked online for an altern... See more

Rated 5 out of 5 stars

Having purchased a competitor's version previously which was cheaper but failed after a few weeks and needed exchanging not once but three times, I bought this and have not had a single problem with i... See more

Rated 5 out of 5 stars

Placed large order online late on Wednesday and delivery was made on Friday. Superfast! All items received in good order bar 1, which was out of stock but noted on delivery note 'to follow' and I h... See more

Rated 5 out of 5 stars

I read about the automatic hen house door opener online and how good it was and tired of having to get up early to let the chickens out went to the Wells Poultry site and ordered one and a timer.... See more

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5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

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Rated 1 out of 5 stars

Completely unresponsive - took my money but have delivered nothing.

I ordered a chicken house approximately 7 and half weeks ago. At the time I was told that I could expect the product to arrive in approximately 3 weeks. My credit card was charged for the full price of the product and for postage at the time of order (over £550).

Nothing has arrived and the company has been completely unresponsive to emails and the phone line is always busy or unattended.

Don't spend more than you are willing to lose with this company.

April 3, 2014
Unprompted review
Wells Poultry (Wales) Ltd logo

Reply from Wells Poultry (Wales) Ltd

As a mainly online business we don't have a phone that is manned all day. The easiest way to contact us to use the contact for on the website.

Rated 3 out of 5 stars

Disappointment

I was delighted to order so easily .The service was quick, the product well packed.I plugged in the infra red bulb and it didnt work.When I tried to see how to return it,it seemed it would cost nearly as much as original price, so I havent bothered.

April 1, 2014
Unprompted review
Wells Poultry (Wales) Ltd logo

Reply from Wells Poultry (Wales) Ltd

Hi.

If a bulb doesn't work then you don't need to send it back to us. We are quite happy to replace a bulb if it doesn't work - it's the joys of sending light bulbs via the post.

We also don't charge to return unwanted items, we either send you a postage label for you to return via Royal Mail or arrange for a carrier to collect the item.

Rated 3 out of 5 stars

Quick and efficient, shame about lack of empathy with a broken lamp

The delivery was quickly provided and the product is of good quality. However, on the first night of use, the bulb sheared off from base overnight and dropped onto the dog. Whilst I do not blame the supplier with what appeared to be a damaged product, when I called them about it, I was met with a "so what" attitude. I was not actually looking for a replacement (and was not offered one) but possibly some empathy with the issue. "I hope the animal below the bulb was okay" or "oh I am sorry to hear about that, THANKYOU for letting us know".

April 1, 2014
Unprompted review
Rated 2 out of 5 stars

Overall good products but poor response

I was very pleased with the feeders and chicken medicines I ordered, but unfortunately the louse powder I ordered was not properly packaged and when I opened the box everything (including myself and the office where I work) was soon covered in powder! I emailed Wells to notify them but I have never received a response. I'll probably go back because their range is excellent, their prices are good and overall their service is good but I will be wary of ordering medicines from them again.

March 31, 2014
Unprompted review
Rated 1 out of 5 stars

Don't use this company

Ordered on the 13th March.
Nothing delivered.
No answer to a customer support ticket raised Thursday 27th March.
No answer on the two telephone numbers supplied on the web site.

If you are thinking of using Well's Poultry then I would advise you to contact them first so that you can be sure they still exist.

March 31, 2014
Unprompted review
Rated 1 out of 5 stars

VERY disappointed!

Is this company still existing? I placed my order on 8 February 2014. It is 14 march no confirmation if they dispatched it. No reply to my emails. Telephone always busy.

March 14, 2014
Unprompted review
Rated 5 out of 5 stars

Really Pleased

I am really pleased with my heat lamp came really quickly, even i manage to put it together and up already for my puppy and mum keeps it warm outside I have recommend this to all my friends the red bulbs can be to bright for my dogs so this was perfect thank you

March 3, 2014
Unprompted review
Rated 5 out of 5 stars

Keep your girls happy!

I got two new PoL pullets and they wouldn't lay in their nest box so I ordered a couple of dummy eggs from Wells Poultry. They were delivered. In a couple of days and a few. days later both I and my girls were happy! Eggs in nest box. Excellant product and excellant service! Thank you.

February 28, 2014
Unprompted review
Rated 5 out of 5 stars

Top Notch

Very Well made, but I would have put the cross section's that the centre pole goes through the other way up so they don't fill with feed, other wise Very good.

February 25, 2014
Unprompted review

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