Chico's Reviews 180

It is so sad that Chico's ladies clothing has become soooooooo bad with customer service. I ordered $600 of clothing one week ago and have been trying to return 2 pairs of slacks that are too short. I have called 3 times and each time have been told the return document has been sent to my email. We reviewed my order #, my name, my phone #, and my email yet I have never received the return authorization/code. I have tried what their customer service recording recommends and attempted to use their website to process the return. All you get is a blank screen after you input all your order information. At this point, I suppose I will have to go to one of the Chico boutiques to make the return in person. Not looking forward to that because it's a 40 minute drive in heavy traffic and the employees at the only store close to me are terribly rude. So, end result = I will not buy anything from Chico's again. It is simply not worth this frustration from their now ROTTEN customer service. Such a shame. They used to be pretty good. I've spent thousands of dollars on their clothing over the past 10 or 15 years. I won't make that mistake ever again. So long.

I would give zero stars, but it's not an option. Is there a requirement that chico's salespeople be cold witches? I ordered two skirts online spending nearly $200. I get to the store only to be told the items were cancelled. The salesperson asked me for an order number. Salespeople should kindly explain that they need an order number. I wish I could shut chico's down. I will continue to buy from secondhand chico's clothing and not bother with the stores.

Ordered product on line - Oder delivered in a large used box, barley taped. Very disappointing. I read Chicos was bought by another company in January. Maybe reason for poor packaging. Will never order on line or from Chico's again.

Ordered Christmas gifts for my mother, they never came as they cancelled the order without sending me a message. Re-ordered over the phone, and got an email that the order was ready to go. Again, it never came as they cancelled the order and didn't inform me. Called AGAIN, this time frustrated, having to order new items for a different season now, and they hung up on me after I voiced my frustration. TERRIBLE customer service, TERRIBLE company, and if you ask me, TERRIBLE products! AVOID AT ALL COSTS

Terrible "customer service" via online chat and no actual follow up on the package that I ordered weeks ago. I will not order online from Chicos again.

Don’t get me wrong, I love my ladies at Mohegan Sun. They ordered a dress for me because they didn’t offer it in the store. A couple of days later it went on sale. I went back to them to ask for a price adjustment and they told me they couldn’t, due to store policy. I would have to actually call customer service. Are you kidding me? I will rethink purchasing anything in the near future. I have spent a fortune at Chicos. Shame on you!

10 days since I ordered and the site still lists the item and waiting for UPS pickup. Really? Honestly, I could have driven to Hunt Valley and picked it up and worn the item 10 times by now.

Two recent orders online were later cancelled. A few days later they were available at a higher price.

Horrible website! The worst digital footprint ever!! I spent over an hour trying to place an order, $600+. Site froze consistently. Chat agent told me to clear cookies … really??? I know how to maneuver thru on line shopping. Go back in next day and 4 of the 6 things in my cart are sold out. Get some real IT staff … and people in your stores who know how to use computers! Perhaps most of your clients are too old to care, but that’s what you’ll be left with if you can’t enter the modern world!

After 20" of trying to use/troubleshoot the broken link on Chico's return web page, I spent another 45 minutes just trying to get through to someone at customer service who was very difficult to understand and quite unfriendly.
Finally got a return label but nothing that itemizes just WHAT it is I am returning.....customer service says it is all in the bar code but I am not convinced.
FYI....all corresponance by mail, UPS, or phone originates from Florida or Georgia, NOT California, another reason I will boycott them.
Won't be shopping at Chico's online anymore.

I have enjoyed Chico's clothes for several years. I am a rewards member. I received a whole $5 reward a couple of months back that is good until early March. The badgering of constant emails reminding me that I have this very unimpressive reward to use is unacceptable. Given that you don't find much under $100 there, do they really think $5 is going to bring me running to buy something? I have unsubscribed many times, to the point of sending customer service an email asking for their help in getting me unsubscribed so that the insanity will stop. I've even received cards in the mail reminding me of this whole $5 - at this point I'm guessing they've spent more than $5 trying to get me to use it. Customer service tells me it could take 6-8 weeks to get off the email list - absolutely unbelievable that handling of email updates is THAT inefficient. Sounds like a company that DOGE needs to visit.

Frankly I would have given it a zero star rating if that was possible. I received a gift from Chico's for Christmas, and it was the wrong size. I called to return it and explained the situation and was given a UPS number to return it. I did so and enclosed a note to call me if they didn't have my size. No one called. I learned later that the purchaser (gift giver) received a credit. Lousy customer service.

The worst customer service - I ordered an expensive dress that arrived without the belt. On the chat feature the rep told me to return the dress and reorder it. Ummm - not doing that on my dime and why am I doing the work when they didn’t include the belt? Horrible quality control. So I call customer service and get some guy that can’t help me because apparently the chat rep is still sitting in my account - most likely to appear busy so he doesn’t have to assist the next customer. So I was told I’d be called back in 10 minutes. How is that convenient or quality customer service? Chicos need to step up their training for their CX reps and quit pushing chat if the reps don’t want to help.
Update: no call back that was promised in 10 minutes so I get to call them again. Huge fail on Chicos part.

Can no longer shop at Chicos as they don’t carry petite sizes any more. Have to shop elsewhere

Returned some items that I purchased for an upcoming vacation and a few that I ordered for gifts that I knew weren’t going to work. The sales lady was unbelievably rude. A few items that I received didn’t come with tags attached. She actually tossed them aside and said “those aren’t ours.” They were Black Label by Chico. I had to show her the inside label to prove to her that they were. Then she said she couldn’t return them because they weren’t tagged. I told her I received them that way and she argued with me that it was company policy. Then they should have tags attached before they’re sent out. And then she argued about another item. She kept doing this and was very loud and confrontational. Made me feel like I had done something wrong. When I told her that she was embarrassing me and to please keep her voice down she became even more confrontational. I asked her for her name and she said “it’s RETA. R-E-T-A! The whole store was involved at this point. I called the manager to report this and she was nice enough and wanted to know what they could do but it’s already happened and nothing can change that moment. I’ll think twice before I shop at the Flatirons Chico’s in Boulder, Colorado again.

REALLY poor customer service policies. The sizing is confusing leading to mis-orders, which they REFUSE to rectify (they will not correct mis-orders caught prior to shipping). The customer service "associates" have no power to fix any problems with orders, quoting a blanket "no refunds, no exchanges" policy until AFTER the incorrect orders are received by customers....leading to extra work and wasted time by employees filling orders that will knowingly be returned and then must be re-stocked. Of course, all the while Chico's holds onto the customers' money. Also, the online and phone "customer service" employees are not located in the US and do not speak English well enough to be able to provide any "service" should they ever be allowed to actually rectify any problems....not sure WHY Chico's even bothers to employ a "customer service team" as they have no ability to provide ANY actual service.

I bought a pair of black slacks right before Christmas and noticed they also came in winter white, so I told my husband about them as an idea for a gift for me. He went there, they didn't have my size and was told by the clerk that he could buy a pair that wasn't my size, to be able to have a gift to wrap for me, and then I could return them and get the right size after Christmas. So I tried to do that, but they still did not have my size and checked their computer system and the "whole country" was out of that size! I find that hard to believe but wasn't going to argue with them. So she offered me a gift card and I said I didn't want a gift card, I wanted cash, because the whole point was for me to get a pair of winter white slacks somewhere, and if they didn't have them, I had to go elsewhere. She said it was against "policy" and I had to take a gift card. I told her I felt that was extremely unfair as I was just doing what my husband had been told. In the end, I had to take the gift card as the clerk would not budge. I "get" that there is a store policy, but what about telling a customer incorrect facts about getting a garment later? I was really upset when I left there and will not shop there after I use that stupid gift card. I really, really didn't like the style of the rest of their clothes!

I don't shop at Chico's but someone on my Christmas list does. So, on December 13th I went on to order a gift card, but it would not be delivered by Christmas so I opted for an e-gift card that I could print and wrap. on December 16th, the money cleared my bank, but I still had not received the email containing the e-card. On December 20th, I contacted Chico's and after an hour was told that because I didn't create an account with them they could not help me. They have my $100, I have nothing except the screenshot of my purchase...This will be the LAST time I shop Chico's.

Wrote the following email to the CEO:
Today I was helping my wife (removed name and address, etc)
order an embroided boatneck sweater helium size 1.

I went on line 🛜and entered all required information for her account and hit the purchase 💵button and nothing happened 😳

I went and rechecked the payment option--all 👍 good and then I hit the purchase button again and nothing happened😬

I tried the chat and typed ⌨️with your bot🤖and no information was provided to solve the problem😠

So I called your number 📞and was told 93 people in line ⏳and I waited 28+ minutes to speak with your customer service Agent👩‍💼

Your IT 💻 system did not allow her to see my "on line" order so eight 8️⃣ minutes later we were finished and Dorothy will receive the sweater👏 Your agent possessed an interesting and helpful manner and was the only positive 📈of this ridiculous demonstration of corporate inefficiency 🤪

To say that I thought 🤔the experience was underwhelming is being kind😱

As the CEO, you should be embarrassed 😡to provide this level of customer service😤, I would be‼️

I placed an order at approximately 6:30pm on Saturday. I like to receive packages while I am home so I paid overnight shipping so that I would get it the next day. Sunday comes and goes, no packages. Around 3:30 in the afternoon I am fairly certain it isn't coming so I go to chicos chat. There I am told that I ordered too late in the day for overnight. ISSUE 1: If overnight isn't available, how about you don't sell it? You took my money for the postage option "Next Day" but according the the agent on the chat, this means next business day. Fine. I asked the agent, "why does the website say that I am getting delivery on Tuesday?". They say that since it was too late on Saturday and Sunday isn't a business day, the order will "drop" on Monday and then "next day" is Tuesday. ISSUE 2: You are a 7 day per week retail operation. You take my money on line and in-person on Sunday. It's a business day. My post office delivers packages on Sunday. It's a business day. ISSUE 3: I ordered on a business day. Even if you want to discount the Sunday is a retail business day, you should deliver the package on Monday. Nope. So, I say "cancel the order" to which the agent says "I can't it is already processing". ISSUE 4: you just said it wasn't dropping until Monday and that is why it won't get here until Tuesday.
Today is Sunday. Make up your mind. You are either working on Sunday and should deliver it on Monday OR you work on it Monday for Tuesday which means you can cancel it. The agent says "you need to call the customer service phone number" and ends the chat. Incall the number. The message says "there are 72 people ahead of you. Would you like us to call you back?". Seriously? 72 people? On a late Sunday afternoon. I wonder why? I'm guessing everyone is looking for their packages! I ask for a call back and it comes about an hour later. I explain the situation and then agent accidently (hopefully) disconnects the call before helping. I'm like "OK. She will call back. She called me and she would call me back - right? Wrong. No call back. And.... There we have it. I paid for "next day" and it looks like I'm getting it 3 days later. Just about the time I would have gotten my free shipping. CHICOS get your act together.