Chico's Reviews 180

Have contacted customer service numerous times without any response! Only received partial order and No one seems to know where the remainder is! They also don’t seem to care…. Needless to say I will never order from them again

Their products and craftsmanship is always top notch. Customer service is very professional and helpful.
Online shopping is my preferred way to shop at Chico's and I have never been disappointed with anything.

Great customer service and kind staff especially tahira to top off the great food.

I shop frequently at Chico’s and mostly on line, and sometimes in the store. I always find a lot of quality items, and great sales. I am rarely disappointed
My only complain is that Chico’s started to have less and less petites sizes, which makes me defect to JJill at times. I am a Fierce member with Chico’s which means I get a free delivery every time I order.

I ordered some clothes online. I forgot to use a gift certificate that I had intended to have goes towards my purchase. When I called about it to see if I could still do it, the person said it was too late and that the order was being processed( 45 minutes later). Now I’ll have to take it to a Chico’s and get a refund and then buy it with the GC. Not good customer service!!

If I could leave negative stars, I would! Never mind inconsistency in sizing, you order online, 1 thing fits, 5 things don’t, so now you have to return those…. If you try to exchange for a different size (never have your size/color in store), they charge you again before shipping it… then when you return original to store, they try to force you to take a gift card?!?! I have already paid for 2! Then one item is lost in shipping…you call and call and get told wait a few more days…shipping status shows it sitting for 9 days at a distribution center with a ‘delivery appointment’ a week ago…. In the meantime, they are selling out of the item and they just keep telling you to wait, they will NOT do anything else unless you want to buy another one…then after more time, you can call them back AGAIN and try to convince them it is obviously lost and get a refund …. Good luck! Chico’s wasn’t this way in the past!

Terrible customer service. Sent emails saying EXTRA 25% of sale items and that was also listed on website. But when trying to get that online it would not worked, Three different customer service employees, including a supervisor claimed I did not understand and that prices were as marked, although my screen showed the extra 25% until I went to check out, Even tried to convince me I was given 25% off, when I fact deductions were from rewards I had, They can’t even do math! I am longtime customer (decades) but will never shop there again.

Don’t buy from this company. I placed an order and after 10 days was alerted by UPS that the order was sent back to Chicos. I emailed Chicos and called customer service for a refund. It’s been 20 days and still no refund! They cheated me out of my money.

My order has been sitting there for a week and the answer I got when I called and spent 20 minutes on the phone was to wait a week and they would resend it. This company is not reliable for the ship dates they provide. This is the second time this has happened. The excuse is they have too many sales. Not impressed with the answer.

Chico's has a very bad return policy. 60 days and that's it. No store credit, no exchanges. Why?!
How can you buy a gift for your wife. Terrible and old practice. My wife and her girlfriends used to like this store. No more

Get a better website for online ordering. I spent over 2 hours trying to place an order. I had to talk to 2 customer service reps. I've been a customer since 2010 very disappointed.

I loved my visit to Chico’s! I don’t t remember ever having had a sales lady so intent on making me happy with a purchase! Marybeth was superb! I usually go to Chico’s because I can find nice long pants. At 5’9” I need the length. I went to buy a pair of pants, and I left with 3 pants and 4 shirts. Marybeth was there to give me options and different sizes. What incredible service! Thank you Marybeth, you made me feel special!!

I came to Chicos in Old Bridge.
Olena was fantastic,she made helpful suggestions and find me most clothes on sale. Very professional and nice team working there.

i am a long term customer at Chicos. I went to the store in Sumner MD today to return one item and buy others. The sales person was intent on making my experience dreadful. First she insisted she wanted to take the bag my return was in and place it on the counter. I politely declined but she asked more times. I was put in the dressing room by Marcy. The other sales person barged in while I was trying on clothes. She told me I didn't write my name on the door. Needless to say I didn't let myself in the dressing room. At check out she kept hurrying me through the transaction when I wanted to check my return receipt to make sure the right item was credited. She threw my new clothes in a pile on the counter without regard to wrinkling them. I was surprised she didn't make a nasty comment to me. She is not the type of sales person I have had at Chicos in the past. Won't shop at that location again

I came to Chicos at the Shoppes at Denville to help my friend get a new wardrobe and my friend wasn't looking forward to shopping since her shape had changed. Rhonda and Margaret were absolutely fantastic. They made helpful suggestions, were extremely patient and found almost everything on sale. If they were out of stock they looked online. You are extremely fortunate to have these two professionals representing your brand.

Margaret and Rhonda were fantastic. So helpful. They helped me get a new wardrobe. I have not brought close for over 5 years. Thank you so much.
They gave me honest feedback and suggested things I would never try

Placed an order in May, stated it was delivered and never received it! After multiple emails, they stated they would resend order- needless to say I have still not received ANYTHING and the email address is no longer in service! SCAM

I placed and paid for an order in May, 2024, and as of today have still not received it. Chico's says it was delivered, but it has not, and when I tried to talk with someone about it, I got referred to JustAnswer, who said they were not the people to talk to. I tried going to the Chico store online, but am not able to access it.

I have been a customer of Chicos since 2006. I recently ordered two separate orders online. One package the update said it was delivered, the update on the second package said it has been returned to warehouse! These packages were being delivered to my office, someone is always at the front desk. I chatted online with a representative of Chicos, all rep did was tell me exactly what the tracking update read. I called, was told I had to wait the waiting period before I would be credited. I called back today from being from the time the call was placed to finish, it was 48 minutes! All to be told the same thing the updates read and to say hmmm I don’t know what is going on. The rep did say she would notate my account, grant me a 20% discount on my next order. NEVER ONCE did she offer to place an order for me since I stated numerous of times, the pants I ordered were on sale at the time! GREAT CUSTOMER SERVICE! This is fraud and theft! Chicos has my money and I have nothing to show for it. All I want is the credits that I am due!

Chico's sold me a faulty product and is now refusing to give me a refund. I have never experienced such a ridiculous return policy. The item is a complete loss and their refusal to give me a refund means I will never shop here.