Chilli Tech Reviews 

There was a choice of two MTB helmet lights and I chose the less powerful one. When I tried it out I realised I should have got the more powerful one. Emailed Lisa at customer services to see if I could upgrade to the more powerful one and she said I could, (I had only had the light a couple of days) obviously paying the difference in price. I returned the light, paid the difference and received the new light very promptly. Tried the light out last night on a local club ride and it's excellent.

Amazing products and customer service. Messaged to ask some questions before buying and the responses were fast and super helpful. Lights received 1 day after ordering and are amazing quality better than some much more expensive brands out there. Couldn't be happier and highly recommended

Had an issue with the rear camera. Got in touch with Paul and Lisa at Chilli Tech. Not only did they provide Royal Mail 48hr postage-paid tracking to return the camera, they despatched a new replacement immediately, again with Royal Mail tracking. So, really quick turnaround, and no quibble about returning the defective device.
I can't fault the service experience from these guys. Decent cameras, excellent value for money, and great after sales service - highly recommend them!

I bought a camera in March 2024 and it has worked well until a problem in November due to water ingress during a ride. Customer service was first class. Once Paul from Chilli Tech was made aware of the problem he sorted it very quickly. Thank you Paul

Just been in touch with Chilli Tech and resolved an issue - first class service. Highly recommended!

Reply asks to email allaboard@chilli-tec which is where my other emails were sent. Says they may have gone into their spam folder? well check! I have already spent more time on this than I should have, you need to get your systems sorted or you will continue to have these issues!!! I will message on FB as my last attempt before escalating further

Bought a cam in March and opted for a spare battery. Haven't used it much, and the battery charged OK for the first couple of times and then just got a solid light. Assuming it was a battery fault, used the second battery, which too wouldn't charge. Have tried many times without success to get a response from Chilli on what the situation is and have had no response! If you are lucky enough to get a cam that works, fine, but if you need any after sales support, forget it. I am considering my next steps with trading standards and my credit card company to get a resolution. Go somewhere else for you camera!!

Great CREE MTB helmet light! Been using for 18 months now and excellent.

Also great support on spare parts (bracket and strap).

Had this WiFi head cam (the one with the app) for about a year now and managed to use it once for a beach ride.

Sent first version back as wouldn't turn off/on/connect to app without crashing/freezing. Then was sent a replacement which I've had a while and thought all was well (using the exact right sized SD card in replacement seemed to help - tried 128gb one originally in both but switched to 32gb in replacement also, plus updated software and it worked fine initially) and so managed to use it for a beach ride.

since then have had issues with getting the files off via the app because it's split them into lots (and lots) of smaller files (a 2 hour ride!!) so gave up determined to try again later.

Today I charged it up and tried to get files off it again - also wanted to use it later - but now it's just crashed again and won't connect to the app at all so having to wait for the battery to drain before I can reset it and try again. I give up.

Overall I do not recommend this product.

I recently bought both the new rear facing camera and the 4K front facing camera. Image quality from both is excellent, better than I thought it would be.
On just my second outing with the cameras, a car passed me far too close for comfort, so I uploaded the videos and stills taken from each video (a doddle to do in the app) to the National Dash Cam Safety Portal. I was told the following morning that on reviewing the videos etc, a caution would be issued to the car’s owner.

The building quality seems very good on both units, the front mount works very well but the rear ones are less flexible. I had to purchase a seat rail mount and adapt the two together. Having a dropper post on my MTB and very little export seat post on my old road bike makes the supplied mount difficult to use.

Highly recommended, Paul is extremely helpful I’ve had 4 cameras from him in the last 5 years all reliable with fantastic support service, 5 stars all the way

Can't fault these cameras. Bought 2 wifi cameras for commuting after being rear end by a car. This was back in June. As of tonight I've sent Op Snap 2 lots of video footage of close passes with positive action being taken against the drivers.
Customer service has been excellent too when I needed to get in touch with them.

Really helpful customer service. I've had a light for over 2 years and works brilliantly for the money.

I spent a long time deciding which helmet cam to buy and was not sure what the quality of the Chilli Tech would be considering the price. I am very pleased with the build quality and performance and the customer support is First Class. I would recommend this to anyone.

Great Helmet Light for Mountain Biking and fantastic company to deal with.

I was looking for a reasonably priced Helmet Light and purchased the MKII PRO CREE Capsule. This is a really good light which performs well on it's middle brightness and lasts well over 3 hours on this setting. Build quality is very good and USB-C charging is very convenient.

The velcro strap helmet mountain is simple and effective allowing for quick switching between helmets. I also like the fact that the battery is replaceable. I also ordered an extra battery, for longer rides.

I found the company easy to deal with, very responsive to messages and dispatched orders same day, which meant I received the order the next working day.

I ordered another light for my Son a couple of days after the first and they honoured (unprompted) the two light discount which I think underlines the integrity of the Company.

Camera was incredibly temperamental and despite doing all the suggested fixes it wouldn't remain on for the duration of the ride and usually had to be restarted two or three times.

I had the best possible experience with a faulty camera. I emailed Paul with a description of the fault. He responded with a suggestion that didn't work so I sent him a video detailing the fault. He immediately agreed it was a definite fault and posted a new camera immediately, even before I had returned the faulty one. Chilli provided a post free return label. I forgot to remove the SD cards and so he sent it back 1st class. Excellent service and very friendly.

I saw a letter in Cycling UK magazine which recommended the Chilli cameras. I was therefore excited to receive my 4K bullet camera in March 2024. However, I struggled to get it to work and so was grateful for the help I received via Facebook messenger and a phone call from Paul. The issues seemed to be related to the SD card I’d purchased even though it was the exact card recommended by Chilli. After a couple of rides of it working, I then started to encounter more problems. The camera would freeze including when I was commuting which is exactly when I want it to work!! I watched all the help videos and reached out again to Paul but this time virtually no response either via email or messenger. I wanted to work with Paul and support his company and therefore offered to send the camera back for him to look at. It’s so frustrating getting no replies and now I just want a refund. The recent pattern is I messaged three times in July before I got a response that showed he hadn’t actually read my messages. Since then I’ve chased a couple more times in August but to no avail. To conclude, I think the cameras can be great (as evidenced by the number of good reviews), but for the times they don’t work, treating customers well would be greatly appreciated. As it is I’ve spent £120 on a product that I can’t use.

Excellent new product, but had no response from email and direct message sent asking for clarification on type and size of memory card to use.

Whenever I’ve contacted Paul at Chill-Technology the customer service has been excellent.
Contacted Paul today as had a mishap with my cycle camera and a replacement part was in the post the same day, thank you.

Fabulous cycle cam. Easy to use
Simple to transfer video & photos via the app
Supported by great customer service.