Chilli Tech Reviews 

Excellent service , even though I had made a mistake in setting up the camera with the SD card they immediately rectified my problem with replacement camera at no extra cost. Highly recommend and would deal with them again.

Contacted Chilli Tech to see if I could buy an end cap for my bullet cam as I'd lost mine. Received a reply within hours advised that two caps had been sent out free of charge. From my email to the delivery, less than 24 hours.
Great service, great product. Would recommend and purchase from again.

Lost the end cap off my Chilli Tech Camera. Contacted Chilli Tech asking if they sell replacements. Paid for the postage and 2 were sent to me following day! Amazing service. Thanks Chilli Tech!!

What great people to deal with, this is how customer service should be! Lost the end cap off the camera today during my commute, one email and a new cap posted out the same day!
I've had a couple of their cameras, I've fallen of my bicycle a couple of times all by myself and been hit from behind by a driver of a car who wasn't paying attention. The camera kept recording the whole time and is still in use today. Great kit for a great price.

Video record button ceased responding. Customer service did too - no 'phone. They kept it for several weeks then insisted it was perfect and showed video. It was still dead when they returned it. It eventually transpired the SD card had been removed. I say Chilli lost it, Paul says I took it out. Untrustworthy.

I was never sure about whether to get what is effectively a dashcam for my bike. I cycle regularly, often for long periods of time, and after being called all sorts of names by a dangerous driver in Wales I thought the time was right to invest in one (I bought two in the end)

The one I use almost exclusively is the 4k camera and the quality is superb. I was most impressed when I emailed with some questions and Paul phoned me back. Yes, an actual phone call, how refreshing and brilliant is that! He knows his stuff and he is really helpful!

Within literally about 4 days of using the camera I had a campervan almost take me out (video link below if not removed) - genuinely frightening stuff, so I submitted this footage to the police as it clearly showed it all in such fine detail including the number plates. Within days I had an email back to say that they had a successful case against the driver... (they aren't allowed to give details)

In summary, just buy one. I for one wouldn't ride anywhere without them

Had a minor problem with the camera, they sorted it out, no fuss and very quickly.

I’ve had cameras from Chill Tech for all of our bikes and until recently they all worked perfectly. One of them developed a fault so I messaged Paul at Chilli Tech who sorted diagnosed the faulty camera very quickly, sending out a replacement the same day. That is customer service.

Works when recording but keep freeze all the time when you check what has been recorded. Had the advised memory card, reinstalled the app several times, followed all advise from the customer support, issue not resolved.
First I thought might be because I've got Android, but then realised it keep freeze even when I check on my laptop.
Sometimes I can check all my journey without problems but very seldom. Most of the time it keeps freezing and I use the little pin provided to reset the camera five-six times (at least!) when checking the journeys records.
Video is quite pixelated, photos are okay.
I still use it and I hope, if anything happens, I would be able to get a proof even video is quite pixelated, but I'm going to bin it after I get better camera.
Reported several times to the customer support but issue never resolved and no more help offered. Once you buy the camera, the communication fades out and you are left by yourself.
Overall, I wish I spent more money for more reliable camera.

Update, I completely stopped using the camera, records are not clear, not always you can see the number plates.

Hi Paul, on my email you posted it's clearly saying that the camera KEEPS FREEZING and needs resetting all the time! Also, if you check our correspondence you will see how long has been between my email with the enquiry and your answer.
In addition, your response to my last email comes after I left negative feedback (which I very very seldom do). Your offer for upgrade comes a little bit too late. I don't trust your technology anymore.

A minor problem (which turned out to be my fault!) was quickly resolved by Paul, who sent a helpful video explanation. Excellent service.

I bought a camera a while ago and its great, It does exactly what is needed. I found the online videos easy too follow and they helped me understand how to work it. I recently gave the safety cord a try, which when tied on to your helmet would stop the camera falling and hitting the ground if it was to fall out of the already secure helmet strap which you can secure to the top of the helmet. Now after my ride I lost 1 part of the 2 part safety strap. I was gutted as it made me feel alot more comfortable riding, knowing if worse comes to worse, my camera isn't leaving my side. I went and contacted Chilli Tech and explained the situation. They responded in great time and they were happy to help. I paid a few quid for postage and packaging and a few days later I received not only 1 but 3 parts of the bit I had lost/miss placed. If I was unlucky enough for the same thing to happen again and even another time I would be alright. The customer service was fantastic and the products great for the price. I would highly recommend Chilli Tech if you don't want to blow your bank to bits and still get a good quality video and picture taking opportunities when you're out and about cycling.

I found difficulty configuring the Bike Cam but after some panic emails from me, Paul phoned and within a couple of minutes sorted my problem. Camera is excellent, clear pictures and picks up sound. Not being a competent pc user I couldn't find the videos on my Windows 11 pc at first but my techie daughter soon resolved that by telling me to look for them in File Explorer and there they were.

Bought two cameras a little while ago. As a non-techie, it took me quite a while to get round to using them. The ports on one seemed to be misaligned - seemed to distort the SD card and couldn't record. Contacted Lisa at Chilli-Tech and very quickly got a replacement, no issues, no quibble, no hassle, and very helpful too = super service. Am very impressed with the cameras - they're perfect for my requirements (essentially a 'dash-cam' for my bicycle).

Very helpful - we thought we had a faulty product and tech support was very good. Turned out to be a duff SDX card which we replaced and it worked 1st time. Thanks guys I did try and call to say thanks however it was the weekend..

Ade and Helen

This little camera is really good the quality of the videos is excellent and it’s very light. The customer service is amazing they are so helpful and very quick to respond. I would recommend them to anyone that is looking to purchase a head camera.

I've used a MKII bullet cam for years - clear video (see front cam on road.cc 'Near miss of the day' 806), battery lasts 4 hours or so and carrying a spare battery doubles that. I've found it a much better front cam than more expensive and less reliable options I've tried. A second MKII for a different bike recently failed after the 1-year warranty expired. But Chilli sorted that quickly with no fuss or cost. I recently bought their newer wireless cam, too, for its longer battery life (although you can't swap the battery to double that), and so far so good. Operation and set-up of the cams isn't completely obvious at the start, but Chilli's on-line videos clearly explain what to do.

Initially disappointed with the camera I purchased as it wasn’t working correctly. Chilli Tech were great though. Responded to my email, tried a few things to see if we could get the cam working and were quick to say send it back. They got in touch after a couple of working days to say they were sending a replacement,

Bought camera and spare battery last week for a very good price. It was speedily delivered and easy to set up. Much guidance is available both from Chilli's own site and you tube 'how to' videos.
Most impressive is the quality of recorded image and battery life, particularlyat the selling price.
Support from Chilli is first class and I have no hesitation in recommending both the company and the product.

Excellent product! Bullet Cam Mk2 is brilliant and easy to use. I had a problem with mine - self inflicted - but it was soon resolved by Paul. Customer service and support from Chilli is superb. I've had six catches with mine that the police have followed. I definitely feel safer with it on my rides.

Contacted customer support regarding my order and received a very quick response regarding my delivery date so hard to agree with some of the negative comments on here. Very happy with the camera so far and would definitely recommend to others