I had an issue with delivery options to my postcode, and the customer care team, specifcally Julita, went above and beyond to help. They were responsive, helpful and wonderful to deal with. Add... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having shopped with Chinti and Parker for around 5-6 years, I very rarely buy cashmere from anywhere else. Excellent quality, nice reward scheme etc. Recently there was a mishap on the couriers pa... See more
Company replied
Please be aware there is a £5 refund processing fee on top of the postal charge returns. Absolutely shocking and not aware of any other retailer claiming such a charge. Quality is not what it once wa... See more
Company replied
Overpriced garments that don’t last , pill and get holes in after only being worn twice!!! And then this company do absolutely nothing about it!!! Better off buying from M&S as Chinti & Parker pro... See more
Company replied
Company details
About Chinti & Parker
Written by the company
About Chinti & Parker
Chinti & Parker aims to enliven and invigorate women’s wardrobes with knitwear that celebrates joyful colour, timeless shapes, and innovative texture.
Chinti & Parker’s full offer includes knitwear which packs a sartorial punch. Signature styles such as, luxe loungewear, nostalgic collaborations and colourful separates.
Uplifting and positive, Chinti & Parker's pieces are made from the highest quality materials and stand the test of time. Made with consideration and kind to the planet.
Contact info
10-11 Greenland Place , NW1 0AP, London, United Kingdom
- +44 207 016 4312
- info@chintiandparker.com
- www.chintiandparker.com
4.0
Great
579 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the product and the service
Loved the product (pink vest and pink cardigan) , however the cardigan arrived damaged. Chinti and Parker have been fantastic at their response to my return. Very happy with their service and I do love their products.
July 22, 2024
Reply from Chinti & Parker
Dear Louisa,
Thank you for taking the time to leave this review.
Could you please contact our customer service team on 02070164312 or via email at info@chintiandparker.com?
We would like to get to the bottom of this as soon as possible.
We look forward to hearing from you!
Great product
Great product, loved the material, though wouldn't have paid full price at £85.00 per tshirt.
July 17, 2024
Reply from Chinti & Parker
Dear Neal,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
Reply from Chinti & Parker
Dear Lucia,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Lovely knitwear original designs and good quality
Lovely knitwear - original designs, quality materials and well made. Very fast service from ordering to delivery . The sale reductions were the icing on the cake !
July 21, 2024
Reply from Chinti & Parker
Dear Jane,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chiti & Parker
Reply from Chinti & Parker
Hi,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Just adore the Snoopy Breton-style…
Just adore the Snoopy Breton-style jumper - stylish iconic and great quality!
July 14, 2024
Reply from Chinti & Parker
Dear Kate,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Reply from Chinti & Parker
Dear Michele,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Great range of products
Great range of products, brilliant quality. Items shipped quickly and packaged with care.
July 18, 2024
Reply from Chinti & Parker
Dear Anthea,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chiti & Parker
Beautiful jumper, gorgeous colour
Beautiful jumper, as described. Delivery was swift and problem free. Great!
July 18, 2024
Reply from Chinti & Parker
Dear Sophie,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Reply from Chinti & Parker
Dear Angela,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Fast delivery and fast refund too
Fast delivery and fast refund too. Thank you. Ordered the small cardigan and then extra small which was better fit.
July 18, 2024
Reply from Chinti & Parker
Dear Alison,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
Mixed experience
The jumper is really nice.
The intro offer, despite following the link, didn’t work and my request to refund the discount was refused.
July 18, 2024
Reply from Chinti & Parker
Dear Chris,
Thank you for your feedback.
We apologise for the inconvenience regarding the intro offer. Unfortunately, we are unable to refund the discount. However, we would like to offer you the opportunity to use your welcome code on your next purchase with us.
If you ever need further assistance you can contact us on
+44 (0) 207 0164312
Kind regards,
Chiti & Parker
Reply from Chinti & Parker
Dear Diane,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chiti & Parker
Reply from Chinti & Parker
Dear Maureen,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
Prompt delivery and nicely packaged
Ordered a couple of items and they were delivered promptly. Well packed and gorgeous - very happy with my purchases.
July 17, 2024
Reply from Chinti & Parker
Dear Clare,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chiti & Parker
Reply from Chinti & Parker
Dear Sarah,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Reply from Chinti & Parker
Dear Lynne,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chiti & Parker
Fantastic customer service x
July 17, 2024
Reply from Chinti & Parker
Dear Penny,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Reply from Chinti & Parker
Dear Moni,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
As always excellent service and…
As always excellent service and wonderful sweaters. Enjoyed the discount, now ready for colder weather.
July 11, 2024
Reply from Chinti & Parker
Dear Judy,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chiti & Parker
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.