I had an issue with delivery options to my postcode, and the customer care team, specifcally Julita, went above and beyond to help. They were responsive, helpful and wonderful to deal with. Add... See more
Company replied
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Having shopped with Chinti and Parker for around 5-6 years, I very rarely buy cashmere from anywhere else. Excellent quality, nice reward scheme etc. Recently there was a mishap on the couriers pa... See more
Company replied
Please be aware there is a £5 refund processing fee on top of the postal charge returns. Absolutely shocking and not aware of any other retailer claiming such a charge. Quality is not what it once wa... See more
Company replied
Fantastic, what a lovely company to deal with. I can’t recommend Chinti & Parker highly enough. Customer service (Julita) is amazing. I purchased the Sol maxi dress, and the embroidered Oxford shirt.... See more
Company replied
Company details
About Chinti & Parker
Written by the company
About Chinti & Parker
Chinti & Parker aims to enliven and invigorate women’s wardrobes with knitwear that celebrates joyful colour, timeless shapes, and innovative texture.
Chinti & Parker’s full offer includes knitwear which packs a sartorial punch. Signature styles such as, luxe loungewear, nostalgic collaborations and colourful separates.
Uplifting and positive, Chinti & Parker's pieces are made from the highest quality materials and stand the test of time. Made with consideration and kind to the planet.
Contact info
10-11 Greenland Place , NW1 0AP, London, United Kingdom
- +44 207 016 4312
- info@chintiandparker.com
- www.chintiandparker.com
4.0
Great
579 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chinti & Parker
Dear Julie,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chinti & Parker
Item not received
Item not received. On tracking it says it been with my local post office since Sunday so 2 days! I purchased 5 days ago
July 2, 2024
Reply from Chinti & Parker
Dear Charlotte,
Thank you for taking the time to leave this review.
Could you please contact our customer service team on 02070164312 or via email at info@chintiandparker.com?
We would like to get to the bottom of this as soon as possible.
We look forward to hearing from you!
Excellent quality and service provided…
Excellent quality and service provided by Anna.
My order was mistakenly refused by my friend.It was returned to the store and immediately refunded. I got a swift re-delivery.
Very happy with the quality and designs of Chinti&Parker.
July 1, 2024
Reply from Chinti & Parker
Dear Oxana,
We appreciate your feedback.
Kind regards,
Chinti & Parker
good quality item and good service
Love the snoopy jumper, got in the sale at a good price
July 2, 2024
Reply from Chinti & Parker
Hi,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
Really quick delivery
July 7, 2024
Reply from Chinti & Parker
Hi Claire,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
Poor customer service
Contacted customer services about a return and exchange- the item was showing as out of stock on the exchange page but could be ordered from the main website. No one ever replied so the full cost of return and re delivery had to be paid. Really poor customer service
June 29, 2024
Reply from Chinti & Parker
Dear Anne,
Thank you for taking the time to leave this review.
We are sorry to hear you feel this way.
Please contact our customer service team at info@chintiandparker.com to get a resolution to your issue.
Chinti & Parker
Reply from Chinti & Parker
Dear Sue,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chinti & Parker
Reply from Chinti & Parker
Dear,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chinti & Parker
Reply from Chinti & Parker
Dear Mirjana,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
No stretch.
I wasn't sure if the top would fit me as I have gone down a dress size. It does fit,but there's no stretch in the top.i have looked at the top for ages, so I sent for it.i would have preferred to size up but the postage, it would have cost me too much money again it would have been better if I could have had a free return with a replacement. I know have a lovely top I am unable to wear. So I don't think I will be ordering anything again sorry.
July 8, 2024
Reply from Chinti & Parker
Dear Carol,
Thank you for taking the time to leave this review.
If you ever need help with sizing please contact us, we also do free exchanges.
Could you please contact our customer service team on 02070164312 or via email at info@chintiandparker.com?
Kind regards.
Chinti & Parker
so comfy and good quality while bringing fun.
I already have a few items from Chinti and Parker and love them all. I have a very sensitive skin and usually have allergic reaction to material but not to their cashmere/wool sweaters! The quality of the cotton t-shirts is great. I have a couple and just bought one which will be a Christmas present for a friend who was admiring mine. Delivery is super fast too. And they have great sales!
July 1, 2024
Reply from Chinti & Parker
Dear Martine,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
Products are first rate and delivery…
Products are first rate and delivery fast and well packaged.
June 25, 2024
Reply from Chinti & Parker
Dear Diana,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Reply from Chinti & Parker
Dear Paul,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Lovely quality jumper
Lovely quality jumper. True to fit and great attention to detail.
June 21, 2024
Reply from Chinti & Parker
Dear Sabrina,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Reply from Chinti & Parker
Dear Grazyna,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Reply from Chinti & Parker
Dear Karen,
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
Nice and easy shopping experience and…
Nice and easy shopping experience and fast delivery.
June 21, 2024
Reply from Chinti & Parker
Dear Eva,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Beautiful jumpers as always
Beautiful jumpers as always. Made to last, and so soft and snuggly.
June 19, 2024
Reply from Chinti & Parker
Dear Susie,
We appreciate your feedback.
Kind regards,
Chinti & Parker
Excellent quality
June 19, 2024
Reply from Chinti & Parker
Dear Karen,
Thank you for taking the time to write this 5-star review!!
Kind regards,
Chinti & Parker
Anna on the phone at Chinti Parker .
Anna on the phone at Chinti Parker .
She sent me a return label and advised for dize for new purchase . Very helpful .
June 17, 2024
Reply from Chinti & Parker
Dear Jacqui
Thank you for taking the time to write these kind words!!
We appreciate your feedback.
Kind regards,
Chinti & Parker
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