Chipotle Mexican Grill Reviews 

956
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, most reviewers were let down by their experience overall. Customers frequently complained about poor food quality, noting that meals arrived cold, were excessively salty, or lacked proper proportions. People also struggled with missing items in their orders and experienced unhelpful or rude staff behavior during their visits. Though some people were satisfied with their visits, they praised the fresh ingredients, delicious bowls, and quick service. Reviewers additionally mentioned that certain employees remained exceptionally friendly, welcoming, and helpful even when handling large crowds. A few consumers noted that lines still moved efficiently and portions were substantial during peak hours.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, often highlighting mixed feedback regarding... See more

Quality

Clients share profound disappointment regarding food quality, frequently describing meals as cold, stale, and... See more

Order

Reviewers highlight deep frustration regarding order accuracy, frequently reporting missing items and... See more

Staff

Customers had negative experiences with staff, frequently describing the employees as rude, dismissive, and... See more

Service

Consumers find service to be a profound disappointment due to widespread staff unprofessionalism, long... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It is hard to believe going to a restaurant like Chipotle and being told they are out of lettuce at 2:00 pm. We were also told they were out of Chimiconga sauce even though it was advertised. This r... See more

Rated 2 out of 5 stars

I just used their app to order for the 2nd time. Both orders were botched. The employees in the store said they couldn't do anything about app errors and that I should call the 800 number. I called th... See more

Rated 2 out of 5 stars

I have used their online app to order Burritos Carnitos with double wrap, rice and cheese only. At every other store, these have been nice sized entrees and the same for the first two orders at the Pa... See more

Rated 2 out of 5 stars

I usually like Chipotle. Not today. Stingy portions. Low on rice, beans. Almost always low on vegetables. Server was not helpful or friendly.


1.7

Bad

TrustScore 1.5 out of 5

956 reviews

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1.7

All reviews

(956)

138 reviews in the last 12 months

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Rated 1 out of 5 stars

Kansas City Northland Chipoltles

We have 2 Chipotles in Kansas City North, both of which have gone completely downhill in food prep.
Today I ordered a side of guacamole and it’s color was dark forest green so I couldn’t eat it. The rice was soggy and the chicken no longer tastes like it was grilled — it just tastes like boiled chicken — no flavor. The people working there are obviously not following food prep instructions. 5 years ago this was my favorite to go restaurant, but now I will have to stop eating there.

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

Store at 5002 Cortez Rd W Bradenton

Store at 5002 Cortez Rd W Bradenton, FL 34210. First visit today, will not be back. Pickup order had no ID or receipt, burrito labels were incorrect, swapped, so we started each other's meals, expected burritos to be hot, but were barely lukewarm. Steak had a "unique" flavor. Taco Bell would have been better value for money.

January 14, 2025
Unprompted review
Rated 1 out of 5 stars

Bad online customer service

I went to a Chipotle and asked for water with the 3 meals I purchased. Something important to note is that my family does not drink soda. Anyway, I was charged for 3 sodas and when I emailed customer service online they gave me 3 drink vouchers that expired in a very short period of time. I was planning on using the vouchers for something besides soda, but I wasn't able to use the vouchers in the short period of time. After the vouchers expired I asked them to extend the date and they refused to help.

January 11, 2025
Unprompted review
Rated 1 out of 5 stars

Hoover Alabama dirty and lacking customer service

The Hoover Alabama location was not clean. The area behind the counter was scattered in food debris and noone was cleaning it up. The serving line had food all over outside the pans. I was the first in line and Noone was at the register to check people out. I waited for several minutes, then asked to check out. There were two people doing nothing and
one grudgingly checked me out. Food was cold and tasteless. Worst experience I have ever had. I will not return.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Overcharged for horrible food

Door dash is a ripoff
I'm curious does anyone else find this ridiculous? Also ,food was subpar and cold. So yesterday I ordered 2 small burritos (steak) and 2 smoked brisket bowls(meat dried out ,hard and flavorless) price. $195!!!! via Doordash. Will never deal with them again. Shysters!!

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

Yuck

Had a burrito with chicken the shell was cold as was the chicken and everything else in it. Would not recommend going back. The staff wasn’t very happy most standing around doing nothing. Restaurant was not clean. A very depressing experience.

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

The food was not bad

The food was not bad, but the brisket was cut up soooooooo small I could hardly find it in the bowl. How about some nice medium size pieces of meat? For the price the meat is just cut up too small. The commercial you see nice juicy pieces of brisket - FORGET ABOUT IT

December 19, 2024
Unprompted review
Rated 3 out of 5 stars

I usually like Chipotle but it's always…

I usually like Chipotle but it's always hit or miss. The last 2 times I went to the Des Peres, MO location, they didn't give me my guac with chips even though I was charged for it. The chips were also stale and disgusting. I will be taking a break from this place until they figure things out.

December 13, 2024
Unprompted review
Rated 2 out of 5 stars

Great Food, Bad Website

Chipotle in my opinion is one of the best foods in the world, but when you order online there always seems to be a problem. Out of all my online Chipotle orders, there is always a problem with the food. I ordered a chicken burrito and they gave me a whole different kind of burrito which I never asked for. If you order in-store instead, you can guarantee a meal that you are satisfied with.

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely awful went to the location…

Absolutely awful went to the location on Sullivan rd in Spokane Calley and spent about $30 on two burritos one steak and one Carnitas. The food wasn’t fresh and the they were out of rice except one kind and the rice they had was so hard it was like they poured it straight from the box into my burritos. I took them to go and found out whhen I got home after a long day of work just to throw them away because they weren’t even edible because the rice was so nasty. I wouldn’t recommend this place. You’ll get dried out food and no one fixed the issue. I used a gift card my mom got me and it was a complete waste of money. Absolutely disappointing

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Always out of something

If you know what you want, skip this location. They are ALWAYS out of something and it’s often the proteins or the sour cream or the corn salsa or the fajita veggies. Even when they have the fajita veggies, they are usually undercooked and crunchy. On the other hand, If you like crunchy green peppers in your burritos and you don’t care what kind of meat is in it or whether they have the ingredients you want, stop on in. Otherwise, don’t waste your time and gas, you will be disappointed.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

There are mouses in the eating area at…

There is vermin in the eating area at the Canary Wharf branch. Mouses will run past your leg while you eat. Horrible and uncomfortable expirience, this is the 2nd time this has happened to me and will never come back.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Unpleasant

I fancied Mexican and usually go to Tortilla in Finchley Road but this was closer to where I live and I decided to get a take away. The service was fine, but I was astonished at the way the Burrito is served - short and fat, never seen burritos served this way. And over £12! With avocado adding £2.80!! Anyway took it home to eat. It was so salty as to be inedible, the chicken was dry and overcooked and because of the salt, it was impossible to discern other tastes. I opened it up, ate the rice and threw the rest away. I will not go back again. Tortilla here I come.

October 20, 2024
Unprompted review

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