Chiquito Reviews 

310
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Me and my granddaughter visited the Metrocentre branch on Saturday16th May. We were served by a lovely young lad called Alfie, who was extremely attentive and polite. The service he provided on a very... See more

Rated 1 out of 5 stars

Metro centre chiquitos served what can only be described as the worst version of nachos I have ever seen.. even the waiter when called to the table said yeah sorry about the lack of ingredients it’... See more

Rated 3 out of 5 stars

Visited the Cribbs Causeway Bristol restaurant on a few occasions (most recently Sunday 08/05/23). Service is very slow (took ages to take our order), had to chase our drinks order which I could see... See more

Rated 1 out of 5 stars

Food was cold on arrival, I had ordered Chicken fajitas 2 for £17 cold and unable to eat as no wraps sent with the order despite ordering them. NEVER again. Nearly £8 for 4 pieces of tiny wings then a... See more

Company details


Contact info

2.8

Average

TrustScore 3 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(310)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ignorance

I booked at table on Tuesday for 6:15. Myself & my partner arrived around 6:10.
We waited at the entrance table where you waited to be seated for around 10 minutes.
During this time 4 members of staff looked at us and walked past us.
At this point I left.

December 30, 2021
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service. Mains brought out before starters to then be brought back out later correctly and put in my daughters hand without telling her the plate it hot and burnt her hand. Boiling hot plate and cold food. Staff no help at all and slow when only about 3 other tables of customers in restaurant and plenty of staff on floor

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

The Sombrero hats were so cool

I went to their Ashton branch and I’ve had so much fun. A few friends and I went on a birthday meal, and the customer service was outstanding. The food was super tasty, the staff were friendly, and at the end the staff sang a birthday song as well as giving us a complimentary cake. Overall, it was an amazing experience, and will be going back.

December 12, 2021
Unprompted review
Rated 4 out of 5 stars

Delivery

I got food delivered by Uber. I live close by but didn’t fancy getting dressed and going out.
Well packaged, well cooked and exactly what I ordered.
Even got a cute little Thankyou note on the box. Would feel comfortable doing this again when staying in however have also eaten in here and always had a pleasant service

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Ashton restaurant in Manchester - Server Pete.

Ashton restaurant in Manchester - server Pete.
Really wanted to mention our server Pete, he was friendly, efficient and generally just nice to talk to. His service made my day and he deserves all the credit. I’ve done that job in the past and it’s not easy, especially in covid times and a busy weekend evening. Thank you Pete.

October 16, 2021
Unprompted review
Rated 1 out of 5 stars

Poor service at Chiquito leeds

went out to the chiquito leeds*near the big ikea*...very poor service, took some minutes for some one to shows us a table, then another 10 mins for them to take our order which we were promised would be 10 minutes...30 minutes later was still waiting for the food. literally could see the staff sat at one of the desks not caring whether customers are served or not. waste of money...will never visit the restaurant again!

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

We have lots of fond memories of eating…

We have lots of fond memories of eating at Chiquito's at the Metro Centre. After a break of 15 years + we headed back there and we had a great time. The food was good and exactly what we'd expected but the service from Hayley was 10 out of 10, really thoughtful, warm and engaging. Certainly, made our meal something to remember. Also, the manager (sorry didn't get your name) was also really helpful and interested. A great night out.

August 25, 2021
Unprompted review
Rated 1 out of 5 stars

Awful food and service

We used to love going to chiquito as it always served nice food and had a good atmosphere. After not going for 10 years and deciding to go back, I really wish we hadn't!! We visited the Cribs Causeway branch and from start to finish the whole experience was awful. The staff left us waiting for a very long time to be seated and whilst we were waiting a staff member pushed me out of the way to get past to serve a table while holding a scolding hot fajita plate which only narrowly missed my arm. We were then addressed and had requested a booth due to a disability and were then rudely asked if the disabled people could get out of their chair and "what is wrong with your legs" which is highly inappropriate. Once seated the waitress left us for a long period of time and when she came back she was rude, offhand and disinterested. After taking our order she assured us all the food would come together but it didn't and the starters arrived early but we were assured the rest of the food was on its way ... 20 minutes later and still the rest of our order hadn't appeared so we ate the now luke warm starters. Once the mains arrived they were wrongly marked and when we queried this the waitress just said "its fine don't worry" this wouldve been ok had it not been for the fact that one was super spicy and the other was mild. The food was almost cold, bland, boring, sloppy, had no mexican flavour and was disappointing to say the least. We couldn't wait to leave but even that took at least 40 minutes to pay the bill after asking. A dreadful experience.

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Mitch Anderson, Edge Lane.

We were at edge lane this evening and Faith was our host, she was amazing, nothing was too much trouble and this wasn’t a one off she was the same with everyone, I think people will visit again to just hopefully be served by Faith a highly recommended individual.

July 27, 2021
Unprompted review
Rated 5 out of 5 stars

Mariah was serving us today

Mariah was serving us today. And I was so impressed with her service. It was a pleasure to eat there. We even walked away with chiquitos hats. Thank you Mariah xx

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

We have visited Chiquito in the Metro…

We have visited Chiquito in the Metro Centre Gateshead for breakfast for two consecutive weeks and have received excellent service from Hayley . She is friendly, courteous, efficient and professional. A credit to the company. Our compliments must also go to the chef who has prepared breakfast perfectly on each of our visits.

July 2, 2021
Unprompted review
Rated 5 out of 5 stars

I can’t even begin to describe how…

I can’t even begin to describe how amazing the service was today. One of the waitresses Lucy was outstanding she was very polite and patient with us. And the food was delightful the chips were crispy and the steak was lovely and tender. Thank you for a lovely meal.

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Just finished lunch with the family…

Just finished lunch with the family at the Leicester restaurant which includes three children and the food and service was first class. Lusia did a fantastic job I would like to thank her so much

June 12, 2021
Unprompted review
Rated 1 out of 5 stars

We went to chiquitos in gunwarf

We went to chiquitos in gunwarf. The food was ok, nothing special. Ordered enchiladas chicken pull pork. 11.80 plus 2.50. For a wrap non existent chicken pull pork. Mainly rice.. thin.. I could make better at home. Other dishes mainly onions peppers.. got order wrong too... some how 100 for 4 of us. Really poor expensive food in the end. No substance to it. Single flavoured sauce. Charge for hot sauce. Had good time with fam bit defo ripped off.

Best Mexican food I had is in Austria in graz. At Irish bar. 8 to 10 euros for dish packed with flavour and substance.

June 6, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look