Chocolate Now Reviews 

156
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

HUGE apologies! Wrong company! I Left a bad review for the wrong company. I was searching for another chocolate company I purchased from. I have no idea how I managed that lol. I have never purchased... See more

Company replied

Rated 2 out of 5 stars

I made an e-mail chocolate order and forgot to display my discount code. I then asked if anything could be done - and was told not surprisingly that it couldn't be given after the event even though t... See more

Rated 1 out of 5 stars

I ordered chocolates for my father for his Birthday at the beginning of December. It looked like such a great place that I ordered a larger order to be shipped just before Christmas. Two weeks before... See more

Company replied

Rated 3 out of 5 stars

The delivery of the chocolates was very fast indeed. However, the products are a little disappointing. Don't get me wrong, they are nice, but not really worth the very high price paid. The fruit flavo... See more

Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(156)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service.

I have used this company for several years and will continue into the future. I can always depend on great service, wonderful choices and goods sent out on time. I live in Canada with relatives in the UK and Chocolate Now allows me to remember special occasions in a convenient and delicious way.

Sincerely
Barbara

January 20, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic

I am told the chocolates are divine and everything arrived on time. No problems at all.

January 9, 2013
Unprompted review
Rated 5 out of 5 stars

Simply the finest chocolates we have ever tasted in our 60 years !!!

These are fantastic Belgian chocolates of the highest calibre and taste. They are absolutely sumptuous. We are chocaholics from way back-----we've tried every brand and national make of chocolate, including Swiss and Belgian ( and the under-rated French), both here and in the their countries of origin.
chocolate-now.co.uk have a modest website and poor advertising facilities when they should be shouting their wares from the rooftop with far more advertising, a far better website, more coverage in Europe and America and a much more "professional" approach to their whole sales' agenda. Having worked in advertising and marketing for my whole career before retirement, I would love to have had choc-now's account to handle. Also, a good IT company should improve their website and also widen its availability outside the UK.
Everyone who appreciates chocolates MUST try these chocolates ! I think choc-now should offer a free trial offer of a small package of 2 single chocolates of buyers' choice if the buyer also buys a box ----with the 2 chocs sent out free in advance, and then allow the customer to cancel the box if they do so within 7 working days of the 2 free chocs being dispatched. In fact these chocolates are so outstanding that they have given me so many ideas for improving sales ( and customers' sheer delight) since my wife and I ate a box of 50 over the Xmas period ( and WE were able to choose the flavours online ourselves !).
This company and their chocolates deserve some sort of award as the best chocolates ever sold in the UK.

January 4, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent presentation and wonderful taste

An easy method of sending gifts to the other side of the world. They said that the packaging was exquisite. All arrived in time for Xmas. I will definitely use this supplier again. Thank you

December 28, 2012
Unprompted review
Rated 5 out of 5 stars

What to get chocoholics for Christmas or any other occassion

We have family in the UK and wanted to get them something special for Christmas. As they are avid chocolate lovers, Chocolates Now! was just too mouthwatering to resist. The presentation on the website matched what our family members received. The gift was delivered at the allocated time. We look forward to hearing all about how much they enjoyed their gift!

December 27, 2012
Unprompted review
Rated 5 out of 5 stars

Spectacular Service

I would highly recommend using this service - I live overseas so haven't ever had the pleasure of trying the chocolates but I have used the service many times and have always found it so easy and efficient - and the feedback I get from those who've been on the receiving end has always been really good - I will continue to use this service and do not hesitate in giving my recommendation.

December 24, 2012
Unprompted review
Rated 1 out of 5 stars

Chocolates were good but I will never order from them again!!!

I ordered chocolates for my father for his Birthday at the beginning of December. It looked like such a great place that I ordered a larger order to be shipped just before Christmas. Two weeks before Christmas my Mum called and said the second box had already arrived. Hardly "just before Christmas" as I had requested. I wrote to them as instructed if I was unhappy and got a auto reply saying they are already closed for Christmas and won't return until Jan 2nd. What a bunch of bs. They could have said that on their website that they close that far before Christmas and therefore all orders would be shipped well in advance of Christmas. I would have NEVER ordered from them and would have ordered a hamper instead as I have in past years. I will NEVER order from this company again.

December 20, 2012
Unprompted review
Chocolate Now logo

Reply from Chocolate Now

Hi Mary,
I'm very sorry to hear that you were dissatisfied with our service.
Due to extensive flooding throughout the UK, there was significant disruption to all delivery services. We therefore sent all "Xmas" items one week before the recommended last posting date for Christmas (which was 20th December this year), to ensure that everyone received their gifts before Christmas. It appears that your order was one of the few unaffected by this disruption, so it arrived earlier than planned. If you required delivery on a specific date, this option was available on our website, by selecting one of the premium delivery services.
Our Christmas shutdown is timed to coincide with a period when there are no delivery services available in the UK, and no one is placing orders. Because of the way Christmas falls in 2012, this was one day earlier than normal this year.
Please accept my apologies for any inconvenience this may have caused.

Rated 5 out of 5 stars

Excellent chocolates and service.

All the recipients of my gifts wax lyrically about how gorgeous the chocolates and how beautiful the gift wrap is. Unfortunately I have never tasted them as I live in the USA but this company is one of the best I have found for ease of sending gifts to the UK and Ireland. The service is thoughtful, prompt and efficient - what more could you want?

December 19, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look