We had a lovely stay at Norma's Cottage during the August bank holiday. The house is absolutely gorgeous, very comfortable, has a cute little garden and a great bath! It is equipped with everything o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Quality Self Catering Holiday Cottages | Holiday Home Letting Agent | Devon - Croyde - Woolacombe - Braunton - Saunton - Coastal and Country
Hobb's Hill, EX33, Croyde, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was the first time we had come across Choice Cottages. They did all that you would expect from a holiday cottage rental frim with minimum of fuss.
Good communication, clear cottage details with plenty of pictures.
No problems - so that's good then !
The location was great, very central. The apartment was clean and had everything you needed.
The emails from the owners were very helpful and informative, especially regarding parking.
Would definitely stay again
Location was brilliant - Attention to details was very much appreciated and anticipating our needs. Chocolates on the soft towels, treats for the dog + Poo bags in case guests forget. Washing machine with a couple of liquid pods, we came with kids so there was milk in the fridge. I packed my own knives, cling film, foil, salt etc knowing rental places are usually pretty poor on these items but not at Instow Tideway, everything was available and of good quality. The location was incredible, one minute from the beach, pubs and restaurants but yet quiet in a hide away little close. Couldn't fault any of it.
Location is great, only 5 minutes walk to the village centre and beach. Wonderful uninterrupted view of the beach and sea. Clean, modern and comfortable apartment. Really nice kitchen diner with lots of cutlery and crockery. Private parking outside the front door.

Reply from Choice Cottages
Absolutely dreadful company to deal with. We had a change of circumstances due to a member being critically ill. Choice Cottages were no use whatsoever, refusing to answer our calls and email.
Will never book or recommend again.

Reply from Choice Cottages
The flat was lovely, well equipped and with amazing views. It was clean however, it could have been cleaned slightly more in depth and definitely a broom would be a great addition! The tumble drier was ok but I think in a place like Ilfracombe a tumble drier needs to be efficient and always available especially if there are kids; when it starts raining (and we know there can be a lot of rain in Ilfracombe) how can people dry clothes?
One negative point is the bunkbed bedroom, it's ok but not for adults so really the accommodation is for 2 adults and two children. The owners were fantastic and very very kind and helpful so well done to them the perfect hosts! All in all a wonderful experience!

Reply from Choice Cottages
The Wonkey Cottage was available last minute. It was above our expectations. The cottage is very clean, well equipped and there is use of the garden. It's very private. We received a warm welcome from the owner Faith who resides in the main property. It's in a perfect location with a 10 minute walk to the beach and village. There are nice places to eat and drink in Croyde.

Reply from Choice Cottages

Reply from Choice Cottages
We stayed at Falling Waters, Woody Bay. Lovely apartment, extremely well equipped and furnished to a high standard. The view from the sitting room and bedroom is amazing, a panoramic view of Woody Bay, with a huge expanse of sea and sky. Very quiet and peaceful, just the sound of tinkling water from the tiny waterfall by the terrace and the distant sound of the sea.

Reply from Choice Cottages
Lovely, clean, spacious and well equipped bungalow and well located to explore North Devon by car or bus. Our second visit here by our family of three generations and plenty to do for all of us - we will definitely be returning here again soon.

Reply from Choice Cottages
Comfortable and cosy cottage in a quiet location right in the middle of Braunton. Cottage exactly as described. Well equiped kitchen, spacious bathroom, comfortable beds. Driveway is quite narrow, but we managed to get in OK. Property manager was very responsive. Would definitely recommend

Reply from Choice Cottages
My husband and greatly enjoyed our 2nd stay at Whitehaven. This is beautifully presented house with every amenity you could ask for. The house was immaculate. The village of Georgeham is beautiful and extremely peaceful. The Kings Arms is five minutes away by foot and offers great food and an awesome atmosphere. We can’t wait for our next stay!!

Reply from Choice Cottages
Fabulous cosy cottage in quiet location but near to the pub/shops and the beach - perfect! Well equipped kitchen with everything you need for a short stay, and lovely relaxing lounge/dining area. Comfortable beds and good shower as well. Would stay here again.

Reply from Choice Cottages
Unfortunately they didn't assist us with our wish to contact the owner of a holiday cottage we were disappointed with. We tried for months to contact the holiday cottage owner, but got nowhere and were offered minimal assistance by choice Cottages. A poor service. They appeared uninterested. Such a shame.
Snowdrop is a lovely warm and comfortable little cottage. We enjoyed our stay there. Well equipped and so nice and quiet.
If the bedding was cotton with a down duvet this would get 5 stars. A dishwasher instead of a freezer would be more helpful too.

Reply from Choice Cottages
We had a lovely stay and did lots of walking and cycling. We were able to safely store and charge our bikes. The apartment was spotless, comfortable and well equipped. It is cosy and bright. Well located in an interesting old building very close to all the amenities, restaurants, etc. Plenty of hot water.

Reply from Choice Cottages
Excellent stay , clean and tidy
Lovely rooms , beds really comfortable and the hot tub was an added bonus

Reply from Choice Cottages
We stayed at the White House in Braunton in September 2023. The booking procedure and accommodation was very good however we did have issues relating to noise during our stay which unfortunately ruined our holiday. We have sent various emails and WhatsApp messages to Choice Cottages but we have had no response. It would seem they have no formal complaints procedure and no intention of addressing our issues. I would say they are great as long as nothing goes wrong. We won't be booking through them again.
Beautifully appointed accommodation immaculately clean, lovely to come back to

Reply from Choice Cottages
The 10 day holiday at White House Braunton was booked for end of July. Overall the interior living accommodation was excellent. However there were particular features advertised that did not exist. Despite immediately contacting the property manager there was no response, Despite contacting the company firstly by visiting their office then detailing by email and finally by "signed for" written letter setting out the misleading advertised information , there has been no reply. For a company that asks for such information to be made known immediately and then asked me in a "stock" email to advise personally about the "experience" as the clients are so important I and my family were totally disappointed.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.