Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it d... See more
I’m very impressed with this Company. Ordering was easy via the web site. I wanted to match another piece of furniture. A simple search of their web site identified the manufacturer and model. Deli... See more
Website was easy to use, great selection of items in stock, huge amount of choice. Item was an amazing price, as there was a sale & with free delivery. The sofa bed is really gorgeous, it looks fantas... See more
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Blinds Shop
- Decoration and Interior Design Store
- Living Room Furniture Store
Information provided by various external sources
Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK. We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.
Choice Furniture Superstore
Written by the company
- inspired by you.
- With over 17yrs experience in furniture retail we guarantee you 5 Star pre & post sales service. Customer satisfaction is very important to us and we don’t mind to go an extra mile to guarantee a very joyful shopping experience.
Contact info
Grosvenor House, Le13lr, Leicester, United Kingdom
- 01162963800
- hello@cfsonline.co.uk
- www.choicefurnituresuperstore.co.uk
4.4
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Great product and service
Great value. Quick and easy to order and delivered on time in perfect condition. Very good communications throughout.
August 20, 2026
Unprompted review
Easy ordering and good product
Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it did arrive delivery to me was very quick. Good solid furniture and no problems. Nice to have a personal follow up after delivery to make sure everything was ok.
August 19, 2026
Unprompted review
Good communication and very happy with…
Good communication and very happy with my purchase.
August 18, 2026
Unprompted review
Avoid
Despite the glowing reviews of this company we have to report that we have not been as successful in buying an item from this company. After being drawn to this product through a search seeking an pre-assembled cushion box, we confirmed by reading the details on the site that this product was assembled. The company had our money for over a month before the item was delivered. Imagine our horror when it was delivered that it was in a flat box obviously not pre-assembled, far from it. We will not be keeping it especially as it was very expensive and doesn't meet the description that we bought it in error about.
August 20, 2026
Unprompted review
Reply from Choice Furniture Superstore
Hi Mr Morton,
Thank you for taking the time to share your feedback. We are sorry to hear that the product you received did not meet your expectations, particularly regarding the assembly information and the inconvenience this caused.
We understand your disappointment, especially given that you had specifically selected the item based on your understanding that it would arrive pre-assembled. We apologise for the confusion and any frustration caused as a result.
We can confirm that the goods have now been collected from you, and your refund will be processed within the quoted timeframe, in line with our standard refund process.
We appreciate your patience and cooperation in arranging the collection and bringing this matter to our attention. We are also reviewing the product information to help ensure that the description and assembly requirements are presented as clearly as possible to customers in the future.
Once again, we apologise for the inconvenience caused.
Regards
Customer Support
Excellent customer service
Excellent customer service, called a week before delivering to check time and date were convenient, then called again on the day of delivery. Delighted with the lovely side table.
August 19, 2026
Unprompted review
Very helpful staff
Very helpful staff, Humzah took us through all the options for beds and helped us pick out the best one
August 20, 2026
Unprompted review
Very good experience
Very good experience, was updated on delivery due date etc. all went according to plan.
August 19, 2026
Unprompted review
Headboard
The delivery was on time and the delivery driver was courteous and put the headboard where I asked. I was sent updates of when my headboard was expected in the warehouse and then the date of delivery and time frame. The headboard was delivered in perfect condition with plenty of packaging to protect it.
August 18, 2026
Unprompted review
Nearly perfect!
My delivery took longer than expected, but I was kept informed throughout. Delighted with my furniture.
August 20, 2026
From looking on the website to ringing…
From looking on the website to ringing to order to delivery everything was done very professionally and efficient. The company kept me informed on all delivery dates with regular emails. Everyone was very friendly if I rang to ask anything. Highly recommended.
August 18, 2026
Unprompted review
Very good customer service keeping me…
Very good customer service keeping me informed about product and delivery
August 18, 2026
Unprompted review
Shocking customer service.
Shocking customer service.
I purchased my entire bedroom furniture set from CFS — including my bed, bedside units and wardrobe. I have always purchased German brands because they are solid, reliable and built to last.
The fitting was an additional cost and, although I expected it to be completed by the manufacturers, the installation was carried out by CFS’s in-house fitters. The furniture was installed in December 2025 and was immediately faulty.
After countless emails, telephone calls, chasing and several further visits, it has taken eight months for parts to finally be ordered and some of the issues to be addressed. Two weeks waiting for their rubbish to be removed as they didn’t use half of the replacements.
To add insult to injury, I was offered £100 compensation for all the inconvenience, disruption and time spent chasing this matter — but only on the condition placed by Roman in an email that I remove my review.
CFS, you can keep the £100 and put it towards customer service training.
I would have far more respect for you if you simply took responsibility for the errors and the poor service, rather than attempting to buy the removal of a genuine customer review.
Eight months of disruption for a significant furniture purchase is completely unacceptable. I expected better from a company selling quality products, and the customer service has been deeply disappointing.
August 10, 2026
Unprompted review
Reply from Choice Furniture Superstore
Hi Joanna,
Thank you for taking the time to share your experience. We are genuinely sorry that the installation and subsequent resolution of the issues with your bedroom furniture took considerably longer than it should have.
We fully appreciate your frustration, particularly given the repeated contact, delays, further visits and the time you have spent waiting for the outstanding issues to be addressed.
Regarding the £100 goodwill gesture, we are sorry that the communication around this gave you the impression that the compensation was conditional on removing your review. We recognise that customers should be able to share their genuine experiences and feedback.
As you have highlighted, there were shortcomings in the service provided, and we take this feedback seriously. We are reviewing the handling of the installation, replacement parts and aftercare process with our teams and suppliers to help prevent similar situations from occurring in the future.
We sincerely apologise that your experience fell short of the standard you reasonably expected when purchasing your bedroom furniture from us
Regards
Customer Support
I have visited the shop and brought…
I have visited the shop and brought items from display, and came across a young gentleman called Ansel. He looked after me, and ensured everything was sorted. Would highly recommend
August 19, 2026
Unprompted review
I received amazing customer service
I received amazing customer service, especially from Ansel, he gave me really good and honest advice. My items have been delivered, delivery time was quick and delivery was handled with care. I would recommend visiting cfs especially if you get served by Ansel.
August 8, 2026
Unprompted review
I had a great experience with Choice…
I had a great experience with Choice Furniture Superstore. Ansel was extremely helpful, friendly and professional throughout the whole process. He made everything easy and stress-free, and the service was excellent from start to finish.
I’m very happy with my purchase and would definitely recommend Choice Furniture Superstore. Thank you, Ansel, for your fantastic service! ⭐⭐⭐⭐⭐
August 18, 2026
Unprompted review
Absolutely thrilled with our side…
Absolutely thrilled with our side table. Came within the delivery timeframe. Definitely recommend this company.
August 15, 2026
Unprompted review
The company kept me informed at all…
The company kept me informed at all times and on the delivery very well done
August 17, 2026
Excellent price
Ordered Maze garden furniture. Brilliant price in . Sale. Excellent service when ordering. Kept up to date with delivery details and order availability.
August 17, 2026
Very good professional service very…
Very good professional service very competitively priced definitely recommend
August 17, 2026
Unprompted review
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