Christies Direct Reviews 17,008

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I’ve ordered from here before and also have talked to costumer service for some help they are amazing reply super quick and very helpful. Their delivery is great and dispatched quickly. Will 100% cont... See more

Rated 5 out of 5 stars

Reliable. Very Competent and Helpful Staff. If you need detailed information about a product you’re considering then ring them up. I was offered a video call demo on stand dryers when I needed a new o... See more

Rated 5 out of 5 stars

Christie’s is a brilliant company, purchased perfumes dog bath and grooming kits harnesses etc and they have came so fast and as expected. Large variety of options that are high quality and staff can... See more

Rated 5 out of 5 stars

Always ordered off christies for small stuff like brushes,restraints blades ect but decided to ring up when purchasing a bath. Got speaking to Rebecca who was absolutely brilliant at her job. Her comm... See more

Company details

  1. Pet Store

Written by the company

Christies Direct was established in 1992 and have become one of the leading Dog Grooming Suppliers in the world. We stock one of the widest ranges of grooming products available anywhere and we are constantly developing and evaluating new products. We are constantly adding new ranges of products and our buyers are always searching for the best deals and promotions. We stand behind every product we sell and we guarantee 100% satisfaction. Our prices are always competitive and if you are looking for a bargain, then check out our clearance items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Honest review

Never had any issues on any of my purchases, whether that be electrical or anything else down to clipper blades, shampoo etc. items have always been delivered on time, and is always well packaged. Highly recommend.

February 3, 2025
Rated 5 out of 5 stars

From the moment I put my order in the…

From the moment I put my order in the service was brilliant so quick and easy I was kept updated from order to delivery and it arrived on time ,the carriage was very reasonable at just under £5 for 3 heavy items compared to £14.50 for 1 item from another company .

February 10, 2025
Rated 1 out of 5 stars

Really bad customer service

Really bad customer service. I bought a corded clipper from them and the clipper kept cutting out. I emailed customer service a few times over a couple of months and I’ve still got no response. The clipper is still under warranty and was a lot of money. I also wasn’t working at a salon when I bought it and only used it for about 3 months before it broke. The worst customer service.

February 1, 2025
Unprompted review
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Reply from Christies Direct

Thank you for your review, there is not enough information on this review to follow this up if you could pop us an email to support@christiesdirect with your order number a member of our team will have a look.

Customer Care Team
Christies

Rated 5 out of 5 stars

Always ordered off christies for small…

Always ordered off christies for small stuff like brushes,restraints blades ect but decided to ring up when purchasing a bath. Got speaking to Rebecca who was absolutely brilliant at her job. Her communication was fantastic both on the phone and through email. Very friendly and confident on the phone and will make it her job to look for products to suit the customer. I am setting up a salon at home and Rebecca recommended products that will help.

February 7, 2025
Rated 5 out of 5 stars

I recommend shampoos and conditioners

I recommend shampoos and conditioners, this is the best product on the market that I have come across, my dog ​​regained a beautiful moisturized coat without problems such as tangles or felts. The difference is huge, you are the best.

February 7, 2025
Rated 5 out of 5 stars

Service was excellent

Service was excellent, your lady couldn’t have more helpful, my 2 sets of clippers died within an hour of each other and she organised a good deal on a new pair and they were next day delivery

February 6, 2025
Rated 5 out of 5 stars

Highly recommended.

Prices and delivery are excellent. Called customer service about a query and the lady I spoke to could not have been more helpful. She resolved my query in the best way possible. Would definitely recommend this company to any dog groomers.

February 6, 2025
Rated 3 out of 5 stars

50/50 review on products

Delivery time was good and the usual Groom Professional baby fresh shampoo I always use is great, but I decided to try another scent ‘raspberry gloss’ as it was at a very low price and I was very dissapointed in this shampoo. Other than the smell which is lovely, it barely lathers. You have to use so much more to get the same as the baby fresh for some reason. I have tried a couple of different scents from Groom Professional (not bought off this site) when they are on the cheap offer of around £16 for the 4l tub and all have been completely useless needing to use so much to get a good wash.

February 5, 2025
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Reply from Christies Direct

Thank you for your review, I am sorry to hear you were disappointed with this shampoo, I will certainly pass this feedback along.

Christies
Customer Care Team

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