We submitted our small claim almost a year later. A family bereavement knocked it off our radar. Anyway we didn't get, or didn't remember getting their email so it took another while before we got thi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Entering all the claim details was a bit of a nightmare. Especially difficult with the fact that you couldn’t log out and then log back in to continue your work. It has to be all done in one go whic... See more
Company replied
All reps were very helpful when I spoke to them. Only issue u had was I sent a document they requested and when I rang them months later they said they didn't receive email
Company replied
Overall a very good and quick experience. The communication could be a little bit better and more accurate but it was also my first time so I had no clue either.
Company replied
Company details
Written by the company
Chubb is a world leader in insurance. With operations in 54 countries and territories across the world. Chubb provides commercial and personal insurance. From personal accident and travel, supplemental health insurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight, discipline and care. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.
Contact info
United Kingdom
- cx_feedback@chubb.com
- www.chubb.com
4.2
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great insurance
Great insurance — the claim was resolved very quickly and payment was made immediately. I’ve never had any issues and would definitely continue using them for my home insurance.
March 25, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Quick efficient service.
Quick efficient service.
No messing around. Was clear what was and what was not covered. Prompt payment.
February 23, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
First class service
First class service, when it was needed.
Thank you to the Chubb team for taking care of us when we needed it.
March 25, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Great handling if my claim
March 25, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Dealt with the claim quickly and made…
Dealt with the claim quickly and made payment, and the process was straightforward
March 25, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
I had an accident at work that resulted…
I had an accident at work that resulted in a chipped tooth. Unfortunately, my workplace accident insurance provider has refused to cover the dental damage, stating that dental claims are not included in the policy. This is clearly an injury that occurred as a direct result of a workplace accident, so I find this decision very disappointing and unreasonable. I expected better support and coverage in this situation.
March 25, 2026
Unprompted review
Reply from Chubb (European Region)
Sorry to hear your experience was not as expected. Please provide your contact information and we will reach out to you.
Reply from Chubb (European Region)
Merci d'avoir pris le temps de répondre. Nous sommes ravis d'apprendre que vous avez eu une expérience positive ! L'équipe Chubb CX
Reply from Chubb (European Region)
Merci d'avoir pris le temps de répondre. Nous sommes ravis d'apprendre que vous avez eu une expérience positive ! L'équipe Chubb CX
My lawyer submitted a claim in…
My lawyer submitted a claim in November, and for the past 5 months Chubb has not responded at all. The case seems to be on hold — no one replies to emails, and I have no information about what is happening with my case. I am very disappointed with this insurance company. The communication is at a very poor level, and I feel misled despite their assurances that they would handle the matter. I do not recommend them.
March 18, 2026
Unprompted review
Reply from Chubb (European Region)
Sorry to hear your experience was not as expected. Please provide your contact information and we will reach out to you.
Replaced both my phone and Rolex
My phone had stopped working properly, and my friends were struggling to hear me clearly—it was quite an old device. When I reported it to Sedgwick, they handled the claim incredibly quickly and replaced it with a brand new iPhone 17 Pro Max within the same week. I’m honestly amazed at how reliable and efficient they are. This experience has made my life so much easier, and I’ll definitely be sticking with them for the long run. Previously my Rolex was stolen and they replaced this as well within one month . I can not see myself ever cancelling my policy
March 3, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
It was an easy process to make the…
It was an easy process to make the claim and a decision made.
I received a replacement within 24 hours
March 12, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
the insurance to replace phone is…
the insurance to replace phone is efficient in term of getting a new replace device. However, the replaced device had software issues after one week and the network was directed without any reason to USA network. And I had a software issue on the phone. Which meant that the phone was not new phone.
March 12, 2026
Reply from Chubb (European Region)
Thanks for leaving a review, we do full fill claims with refurbished handsets this is stated in your policy documents. Our handsets are quality checked and should be of the highest standard. We will reach out to you to understand more about the issues you have experienced. The Chubb CX Team
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