We submitted our small claim almost a year later. A family bereavement knocked it off our radar. Anyway we didn't get, or didn't remember getting their email so it took another while before we got thi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Entering all the claim details was a bit of a nightmare. Especially difficult with the fact that you couldn’t log out and then log back in to continue your work. It has to be all done in one go whic... See more
Company replied
All reps were very helpful when I spoke to them. Only issue u had was I sent a document they requested and when I rang them months later they said they didn't receive email
Company replied
Overall a very good and quick experience. The communication could be a little bit better and more accurate but it was also my first time so I had no clue either.
Company replied
Company details
Written by the company
Chubb is a world leader in insurance. With operations in 54 countries and territories across the world. Chubb provides commercial and personal insurance. From personal accident and travel, supplemental health insurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight, discipline and care. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.
Contact info
United Kingdom
- cx_feedback@chubb.com
- www.chubb.com
4.2
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review!
Why People choose trusted sources like Chubb
What this company did well was Guarding Against the Unpredictable
March 12, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
I experience was great with ee
March 12, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Sorted
Thanks again to the person I spoke with, was straight forward to the points and all was set in minutes.
March 12, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Good service good team very fast…
Good service good team very fast service thank you so much dear
March 12, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Very good service would recommend it…
Very good service would recommend it quick and fast delivery all round good
March 12, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
I got good experience
March 12, 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thanks for leaving a review, we understand that it can be disappointing to receive a refurbished handset, but i can assure you these are fully tested and of good quality and this is within the T&C's of the policy. The Chubb CX Team.
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
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