Churnet Valley Garden Furniture Ltd Reviews 

243
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood and the sturdy construction of their various garden buildings and outdoor furniture. People also appreciate the prompt delivery services and friendly staff who ensure smooth ordering and professional setup experiences. Though some reviewers were not happy with occasional minor damages, missing parts, or delayed communication upon delivery. Consumers mentioned specific challenges regarding assembly difficulties, unaligned holes, or thin roofing materials that required extra fixes. A small group of buyers also felt disappointed when products arrived with defects that did not match their expectations.

What people talk about most

Product

Customers had positive experiences with product, noting that items are well constructed, made from quality... See more

Quality

Users describe positive interactions with quality, highlighting that items are well constructed from solid... See more

Delivery service

Clients share positive opinions on delivery service, highlighting prompt and speedy arrivals as well as... See more

Staff

Reviewers mention positive feedback about staff, highlighting that everyone is very helpful, professional,... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable costs for superior... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are absolutely over the moon with our corner Summerhouse. It was fitted by John and Sergei who were both extremely friendly and skilled. We found the price to be reasonable compared to other compet... See more

Rated 5 out of 5 stars

Really good looking, sturdy Chatsworth summerhouse. Got a good deal with free installation thanks to the August sale. Constructed by the friendly and efficient team of James and Harvey, and now look... See more

Rated 5 out of 5 stars

Simple ordering process, our order arrived on time expertly packed. When we alerted the customer team that the assembly instructions and fittings were missing they were sent by post the same day. Wo... See more

Rated 5 out of 5 stars

I ordered a log store to replace my previous one. Excellent communication throughout and delivered in a timely manner. Unfortunately there was some damage to the rear panel which had clearly happened... See more


Company details

  1. Furniture Manufacturer

Written by the company

We are a family business operating in the Staffordshire Moorlands, where we have a workshop from which we produce high quality wooden garden furniture and structures. We have over 45 years of combined experience in carpentry, which we have merged with engineering precision and a flair for design to create uniquely beautiful, functional and sturdy furniture. We pride ourselves on customer satisfaction, and it’s a job that we enjoy so every effort is put in to ensure an excellent product.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(243)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased the 3 seater garden arbour…

Purchased the 3 seater garden arbour recently and we’re so impressed! It arrived on the day it said it would and was delivered to our garden. The quality is absolutely exceptional, it looks like it cost twice what we paid! It’s heavy, solid and will last us years! It took my husband no time at all to put together. Will definitely be recommending to family and friends and look forward to sitting on the arbour once the weather cheers itself up!

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Top-Notch Customer Service & Beautiful Furniture!

Ordered the Ergo 4 seat table set and I absolutely love it! I called the company to place my order and was assisted by Mr. Pete, who guided me through the entire process. The delivery company also reached out to me to arrange for delivery smoothly, with no issues. I highly recommend this company and will definitely be back for more garden furniture!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to dispatch. Good, quality shed.
A special ‘thank you ‘ to John and James who did a brilliant job on installation. Very efficient and helpful. Would highly recommend the company.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Really great quality products when…

Really great quality products when delivered it was handled with care the driver and installer James was very professional and friendly and answered all our questions.
Will be ordering more products from them again.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Great company, great products.
Churned Valley have kindly donated some products to our garden as we are a charity, and they've also given us some fantastic discounts for other products. The last product we had from them was a large wooden shed. The installation team arrived promptly at around 9am, and j think had it finished by lunch. Very professional!
Couldn't recommend them higher.

January 17, 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for your glowing review, it is our pleasure to support you and we are thrilled that you have been happy with everything.

Rated 4 out of 5 stars

Good - but with a manufacturing defect that had to be corrected

The planter arrived very promptly - a day after I ordered it. It is perfect for what we had in mind, the price was good and it is now assembled and ready to go but......

The end frames as delivered appear to have been assembled incorrectly. On the side frames received the triangular pieces are fixed to the wrong side of the cross bar. I had to remove all four (not easy because of the proximity of the screws to the end planks) and relocate them.

The instructions refer to three pieces of lining, one long and two short. There was only the long piece in the delivery. In the end, I lined the trough with some materials that I had in stock.

Finally, I think that you need to include a comment in the description that you need tacks or staples to fit the lining as these are not included.

I sent this information and photos back to the supplier but didn't get a reply. After posting this review (first version) they phoned me up and explained that it had been a manufacturing error. They apologised and are planning to send me a voucher in recompense.

I'd be happy to buy another of their products.

January 14, 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Hi Lewis, thank you for your feedback and we are sorry to hear of your experience, we have fed this back to our design team who have relooked at the design. We are happy to hear you would buy from us again in the future, thank you and once again we are sorry for any inconvenience caused.

Rated 5 out of 5 stars

Great Job!!

Excellent service, polite and informative. And for the first time in a long time, to come across a business that communicates.

Pete turned up in, and did a superb job assembling our product, keeping us involved to ensure it was how we wanted it.

Would definitely use CVGF again, without hesitation. Thanks guys 👍

January 23, 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Hi Julian, thank you for taking the time to leave a review, it is much appreciated. It's great to here you were happy with your product and that we communicated well. Thank you. CVGF

Rated 3 out of 5 stars

Seller uses DX Delivery who stated they…

Seller is great, communicative and helpful... but unfortunately uses DX Delivery who stated they delivered our items at 2:30pm and they were signed for by "PURVIS" however, my name is Curtis and our CCTV that covers all of our property and the road leading up to it shows that no delivery drivers came. If you look back at this sellers feedback on Amazon, Facebook, and Google you will see that this is a common problem. DX then went on to fail to attempt delivery the following day, we're now waiting for delivery on 3rd day. EDIT: Items received on day 3 but the boxes were virtually destroyed. However, furniture was not damaged and we are pleased with the quality of it, and that it can stand the damage of DX Delivery.

January 21, 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Hello, we’re sorry to hear about your experience with DX Delivery, but we’re really pleased to know you’re happy with our product and the service you received from CVGF—thank you for your kind words! While we always strive to provide the best experience, some aspects, like courier services, are unfortunately out of our direct control. That said, we completely understand how frustrating this must have been for you, and we’ve passed your feedback on to DX Delivery. We appreciate your support and hope you continue to enjoy your purchase!

Rated 5 out of 5 stars

High quality product and prompt…

High quality product and prompt delivery.

January 7, 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for taking the time to write a review, we are so glad you are happy with the quality of the product.

Rated 5 out of 5 stars

Love my new furniture

Love my new furniture. I’ve just painted it and it looks great. Nice to receive it ready made, delivery was easy and man helpful. I would recommend this company.

January 6, 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for your lovely review, wow, we would love to see a photo of your painted product, if you do get chance feel free to send a pic to sales@cvgf.co.uk. Enjoy your furniture!

Rated 5 out of 5 stars

I ordered a shed for my garden

I ordered a shed for my garden , great service , brilliant from start to finish . Thank you all

September 1, 2024
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

You are very welcome, thank you for taking the time to share your experience.

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