Cinch Self Storage Reviews 

2,396
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 460 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often noting how they go the extra mile to ensure a smooth and stress-free experience. People found the service to be excellent and easy to use, appreciating the clear explanations and efficient processes, while the facilities are frequently highlighted as clean, secure, and well-planned. Consumers consistently highlight the ease of use and accessibility of the storage units, often noting the straightforward systems for access. Many people also appreciate the overall smooth and pleasant experience, with some expressing their intent to use the service again due to high satisfaction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, consistently highlighting the staff as professional,... See more

Facilities

People report positive experiences with facilities, consistently describing them as clean, well-maintained,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, organized, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-notch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Am... See more

Company replied

Rated 5 out of 5 stars

The team were great, clear explanations were given which was really helpful as a first time user. The facilities are excellent, I was really impressed and will be recommending. The peice of mind this... See more

Company replied

Rated 5 out of 5 stars

I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assi... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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5.0

All reviews

(2,396)

439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The Moving Woodsman. I am moving from West Sussex to East…

I am moving from West Sussex to East Sussex and a Seafordian friend Kate recommended your storage units in Seaford. I am a retired primary school teacher and have been living in a farm cottage for over 20 years and I recently decided to move to the Seaford area which I am familiar with. I chose Cinch storage because they could offer me a large storage space to place many boxes and belongings. I am pleased with the service they provide and also they provided the name of a man who provides household clearance/ removals. At the point of writing this review I am anticipating a new address to move into next month.

March 19, 2026
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Reply from Cinch Self Storage

Thanks for the support, we’re glad we could help!

Rated 5 out of 5 stars

Cinch Sittingbourne - Great!!

Customer service at the Sittingbourne branch is literally some of the best customer service you’ll find in any industry!
From the response to my initial enquiry through the website, through to the highly hospitable nature of the staff on site, I could not fault this facility. It’s great! Very impressed. I’ve used a lot of other self storage facilities - Cinch at this branch has beaten them hands down.

March 17, 2026
Unprompted review
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Reply from Cinch Self Storage

Really glad we could help make things easier for you , thanks again!

Rated 5 out of 5 stars

Helpful and very competitive pricing

Cinch have been great. Friendly and helpful staff that have made the process of storing our belongings very straightforward. Pricing has been more than competitive against other local options. Nothing seems to be a problem for them. Highly recommended.

March 17, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the amazing feedback, we hope to see you again soon!

Rated 4 out of 5 stars

I would Cinch my storage again!!

All staff at Cinch were efficient, the space was clean, 95% dust free and suited exactly what we needed

March 17, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the support, we’re glad we could help!

Rated 5 out of 5 stars

Newmarket branch is fantastic!

I started using the Newmarket branch to store my things. The service has been fantastic. The staff are the most friendly I think I've ever encountered, they couldn't do enough for me, so kind. Everything was so easy, organised and seamless from first enquiry to getting set up and allocated my space. The staff had everything ready to go for me, access codes, my lock and showed me how everything works on day 1 without me having to even ask. The units themselves are secure and absolutely spotless. Honestly cannot recommend enough.

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

So pleased everything went well, thanks for the great feedback!

Rated 5 out of 5 stars

Leighton Buzzard store

We have used the Leighton Buzzard storage facility and found both Jason and Matt very professional and thorough, always available to help and made our storage experience a positive one. We would not hesitate to use this facility in the future.

February 10, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you so much for your lovely review! We’re thrilled to hear you had such a positive experience with Cinch Self Storage. Our team works hard to make storage simple, friendly, and stress-free, so it’s great to know that came across.

Rated 5 out of 5 stars

The Sidcup team

The Sidcup team, Scott , Dawn and Jordan were professional and helpful from the outset. I felt really comfortable discussing what I needed. Dawn took time to explain how storage works and gave me a tour of the building and showed me two units. Price and contract discussed with Dawn and supported by Scott. When I returned to sign the paperwork I saw Jordan who was just as helpful and took time to complete it all. What a great team. I feel really confident that I have made the right choice for storage for my personal belongings. Thank you to you all.

March 12, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the fantastic feedback! We’re really pleased you had a great experience with us. It means a lot to know our team and service made such a positive impression.

Rated 5 out of 5 stars

Dawn was great dealing with an enquiry…

Dawn was great dealing with an enquiry I made on downsizing my current storage unit for a smaller, more cost-effective unit. Many thanks

March 14, 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate your kind words and 5-star review! It’s great to hear you found the service helpful and enjoyable. Thanks for choosing Cinch Self Storage.

Rated 5 out of 5 stars

Mark and Maddy are a great team

Mark and Maddy are a great team. Very friendly and helpful. The booking was very straightforward and easy. When I’ve had an issue to resolve, they were accommodating and responsive.

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for taking the time to leave such a brilliant review. We’re so glad you had a positive experience and that our team could help make everything easy from start to finish.

Rated 5 out of 5 stars

Lot's of friendly advice and help from…

Lot's of friendly advice and help from Jake.

February 28, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for the 5 stars! We’re delighted to hear you had a great experience with Cinch Self Storage. We always aim to make things as smooth and straightforward as possible.

Rated 5 out of 5 stars

Great help at at the sidcup branch

Great help at at the sidcup branch. Dawn Scott and Jordan were all so helpful. Made things so much easier for me.

March 6, 2026
Unprompted review
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Reply from Cinch Self Storage

What a lovely review, thank you! We’re so pleased to know you had a positive experience with us. Your feedback means a lot to the whole team.

Rated 5 out of 5 stars

Thank you Dawn and Jordan for your…

Thank you Dawn and Jordan for your excellent service

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

We truly appreciate your 5-star review. It’s fantastic to hear that you had such a good experience with our team and service. We’re always here if you need us again.

Rated 5 out of 5 stars

Thank you Dawn and Jordan for your…

Thank you Dawn and Jordan for your excellent customer service, highly recommended

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the brilliant review! We’re so glad we could provide a great experience and make your storage journey that bit easier. Your support means a lot.

Rated 5 out of 5 stars

Absolute pleasure dealing with Dawn and…

Absolute pleasure dealing with Dawn and Jordan on our new storage unit. Will be recommending to everyone I know!

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for sharing such positive feedback! We’re really pleased to hear you had a great experience with Cinch Self Storage. We’ll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Lauren and the staff at the shoreham…

Lauren and the staff at the shoreham branch are fantastic, Lauren went above and beyond to help me with my storage, would definitely recommend them, I had storage before at another place in shoreham but left due to the rudeness of the staff, but the staff at cinch couldn’t do more to help, thank you all so much

March 12, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you very much for the 5 stars! We’re delighted that you had a positive experience with us and that our team could help make things simple and stress-free.

Rated 5 out of 5 stars

The staff at the new Cinch storage…

The staff at the new Cinch storage facility in Shoreham are very friendly and deal with any concerns swiftly and professionally which helped make moving in a positive experience.
I highly recommend the Shoreham branch of Cinch.

February 23, 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate your kind review. Hearing that you had such a positive experience is exactly what we love to hear. Thanks again for choosing Cinch Self Storage.

Rated 5 out of 5 stars

I work for the WE BUY ANY CAR branch in…

I work for the WE BUY ANY CAR branch in Sidcup,and i just wanted toi leave a review on how well Dawn and Scott helped me to get to grips with the building whilst i settled in. Words cant explain how helpful they have been especially witht theyre cosmer service towards customers. 10/10 would recommend to anyone.

March 11, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for your lovely comments! We’re thrilled to know you had a great experience with us. Our team always aims to deliver friendly and helpful service, so this is great to hear.

Rated 5 out of 5 stars

Clear process and lovely staff

Lovely staff (Jason and co at Leighton Buzzard), clean and easy storage space to use with clear access process. Made our moving process much easier.

March 11, 2026
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Reply from Cinch Self Storage

Thank you for your amazing review! We’re so pleased that your experience with Cinch Self Storage was such a positive one. Your feedback genuinely means a lot to us.

Rated 5 out of 5 stars

Used this storage place for personal…

Used this storage place for personal storage. Couldn’t recommend enough. The staff are so friendly and reliable and the storage itself is secure, safe and easy to use.
Special thank you to Amy and James who always have a friendly greeting and can’t do enough for customers

March 10, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the fantastic feedback. We’re really glad to hear you had such a good experience with Cinch Self Storage. It’s always great to know our efforts are making a difference.

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