Cinema Paradiso Reviews 

Cracking service. Cherish it as the last one standing in what used to be a crowded field!

Great film selection, and never had any problems in over five years of using them.

Have been with CinemaParadiso for 5 years now. Excellent catalogue of films and TV box sets. Have never had any issues, post is slow sometimes but not their fault once it's in the hands of Royal Mail. If I have had to contact them, replies come back very quickly.

Excellent service.

An excellent selection of films of any age. It gives me the chance to classic movies from yesteryear and old favourites one more time. Discs arrive and are returned like clockwork. Worth every penny.

INTERSTELLAR WITH 3.8? THIS WEBSITE IS ABSOLUTE JOKE.

I have been a customer with cinema paradiso for 7 years, without consultation my account was cancelled. Over the Christmas period, I reported 4 DVDs missing, I contacted customer service regarding this matter and my account was immediately placed on hold.

I asked for clarification on this matter, I was told 17 DVDs had been lost during my membership, I asked what period, 2015-2022. That’s 7 years in which I received over 500 DVDS, that does not sound excessive.

Bearing in mind Royal Mail deliver the service and it’s not tracked, over a 7 year period, 17 DVDs lost does not seem excessive.

Take into account the Christmas period; more post being delivered and staff shortages due to covid, I would thought this would be taken into account also.

If I had received prior communication regarding lost DVDs; I could have taken actions to rectify this, I could have sent DVDs back using registered post.

I find it bizarre my account was cancelled without being
told, DVDs being lost was a problem, until you cancelled my account. If you had informed me of this problem and subsequent actions you might take, if it continued, I could accept your actions.

I received no such communication regarding this issue until you cancelled the account. This is how you treat a customer, who’s been a member for 7 years!

So I was very surprised this action was taken, I have tried contacting customer service again, I have not received any response. I have offered pay for the 4 missing DVDs, no response from customer service.

The 4 missing DVDs finally arrived, I have asked for cancellation to be reversed, no response from customer service!

I love films of any age, colour and language and never have to doubt whether Cinema Paradiso will have whichever film I want to see. Their catalogue betters each and every streaming site put together. Postage is quick and easy. I've been a member since 2017 and will be until they run out of films for me to watch, which I'm sure will be no time soon.

I've been a customer of CP since A****n took over Lovefilm and couldn't be happier. I get a mix of new mainstream films, older films that you can't find on streaming and a great selection of foreign/indies too. Turnaround time is fine and in the many years I've been with them, I've only had to send back a couple of discs as scratched and I got new ones back really quickly. Customer service have been helpful whenever I've had a query.

Subscribed for year but cancelled due to poor quality of films and they ALWAYS go missing. Cancelled months ago and yet they kept charging me with no record of my cancellation. 100% certain it was cancelled. To be fair they offered 2 month free subscriptions but its mostly crap titles. Would rather have my money back.

I've used Cinema Paradiso since LoveFilm closed and aside from an occasional unplayable disc and an issue with a lost credit once (which was sorted quickly), I didn't have any problems.

The last 2-3 years haven't been great when there's been an issue though, and unplayable discs don't seem to be quite as rare as they used to be. Customer service seems to have been outsourced to somewhere that has targets to just reply as quickly as possible without actually reading the message sent (replies seem ​templated). One time, I felt it was pointless trying to communicate with them. One of the problems was that I sent a disc back, reported it as unplayable, but the exact same disc was sent back to me. Very annoying when sitting down to relax to watch a film and then it cuts out at the exact same point (I checked the disc and the marks were in the same place).

I hope I can continue to enjoy Cinema Paradiso for years to come and don't have to drop my review to 3* or perhaps even lower. The catalogue is excellent and seems bigger than all the streaming sites put together. I even requested a DVD that wasn't stocked, and was able to rent that too.

I was with CP for a few years, but sadly I left, in part because the discs they were sending were old and scratched and would not play, these were marked as faulty and returned to them, but only to be sent back to me when i requested a replacement !. I just don't think they have new discs and are just resending the old ones back again and again. I now keep getting offers to get me to go back, but honestly with all the streaming services now, and their lack of any new titles that I want I wouldn't go back, in fact I cant see them going on for much longer (In my opinion).

I've been a customer for some time and I believe in praise where praise is due. Reading some of the negative reviews, I can agree that locking a customer's account for reporting problems with discs discourages reporting problems however when I experienced this and contacted them, their unlocking was reasonably quick. However I have stopped reporting bad discs as a result to maybe they should review that idea. I've seen turn-around times ebb and flow (usually around Christmas!) and overall it's been a great experience. Their switch to LoveFilm style envelopes was a good move when LoveFilm was closed. I hope they remain in business for many more years!

I enjoy World Cinema and they have a wide selection of films from all over the world. Normally they arrive like clockwork - last year during lockdown the service was slower, but that was more to do with the post. I would highly recommend it - the website is extremely goo as well with great search facilities.

I've been using Cinema Paradiso on and off for the last 2 years and I've found the service to be very good, I've not seen issues with turn-around - If I post my discs back on Monday I've received new discs on Wednesday. I think once I had a 2 day delay which was probably the post.

I should point out that most of the films on my list are older, I rarely add new releases, though I did get Minari on the day it was released.

As I want to see all the films in my list it's not an issue for me if one is selected from the bottom, but I imagine some will want the ones at the top picked first - I've had a film at the top of my list for a little while and it's been ignored.

For me the service is very good value. To rent an HD movie on Amazon is normally around £3.50 but with Cinema Paridiso it's working out around £2. Plus you often get extras on the Blu-Ray so that's an added bonus.

I use the service a lot to watch The Masters of Cinema series which are hard to find streaming and would be expensive to buy. So for me it's the perfect service.

Really happy with the service so far. I used to have an account with Lovefilm but Cinema Paradiso proved to be an excellent replacement. I can find obscure and arthouse titles which are really not available on streaming. There is occasional hiccup with the discs but replacement is usually sent fast. I also love the fact I can choose to receive the discs randomly, therefore cutting hours aimless scrolling through Netflix. Keep up the good work!

Was with Cinema Paradiso for a couple of years. Quality of service declined over past year then got so bad I had to leave. Judging by others' reviews, it looks like I'm not alone.

As the company's stock ages, they send you scratched and cracked discs in the hope that they might still work.

So you notify them that you've received a faulty disc. What then happens is they freeze your account as if to imply its your fault. They then unfreeze your account and keep sending scratched discs. By this time you're too afraid to tell them their Quality Control is zero in case they punish you again.

Terrible, terrible service. I'd strongly advise you avoid Cinema Paradiso. It's pretty obvious what's going on - the staff are under pressure to maximise profit, so they send you junk.

Update July 2021:

CP have asked for my email so they can "address" the issues. They were unable to do so while I was still a customer. I doubt there's anything they could do now that I'm not. I know they send discs in unusable condition. They know they send discs in unusable condition. That's all there is to it. Only way to fix issues CP is to stop ripping people off.

Despite never receiving the disk in my que, they are demanding I pay almost £100 for
1) Tomb Raider (BLU-RAY) dispatched on: 13/12/2018
2) The Nightmare Before Christmas (BLU-RAY) dispatched on: 13/12/2018
3) Mission: Impossible: Fallout (BLU-RAY) dispatched on: 13/12/2018
4) The Jungle Book (BLU-RAY) dispatched on: 13/12/2018
5) Ocean's 8 (BLU-RAY) dispatched on: 13/12/2018

Which is a total scam.

I agree with alot of the reviews that there is throttling by the factory. As there I do alot of mail order shopping and delivery from royal mail is not delayed however I have started sending 3 disks back in a single envelope to make sure all discs are received at the same time yet a few times some disk(s) are reported as returned and the other(s) from the same envelope are not and take at least a day to be marked returned. and its the same story for the outgoing delivery and more recently deliveries are taking 48-72 hours. im getting to the point where i will be cancelling my subscription if things dont improve.

If I could give 0 stars I would. Complete con artists, signed up for free trial, no DVD turned up until AFTER trial period finished and £10 been taken. Two further monthly payments were collected even though cancellation was immediately requested. Numerous emails have been completely ignored. Shirty company, shirty service, shirty attitude!!!

UPDATE 22/7/21
you guys message me here to make it look like you care, but upon my email complaint you shut me down and offered extra time on the membership instead of reimbursing the £30 you took. When I responded to your 'Offer via email on 6th July you did not even reply... Shirty behaviour, shirty customer service!! Feel free to email me, I'm going to resend my email now!!

Similar story to others. I started my account last November and title turn around was quick for a while but most of this year it seems like discs are purposely shown as not returned as a way to manage how many discs are sent out each week on an unlimited 3 at home contract. Some titles don't show as returned even thought another title returned at the same time does show as returned! New releases this month and next month have stopped me cancelling but then the new releases haven't been coming out to me anyway so I am not sure that they even exist. I that this will be my last month.

This service was really disappointing in the end. Let me break it down for you.
I had this service for about a year... Unlimited BluRays but only 4 at home at any time...which is fine... HOWEVER They take so long to receive process and send out Discs. If i posted out my returns on Monday they wouldn't send anything out till Friday, and i wouldn't get it till the monday...so out of a month you were basically waiting 2 weeks worth of processing and delivery. so it could be longer on some occasions, it seems like nothing happens on weekend and the posting is limited.

I had one Disc that went missing in that year, well reported but i found it a week or so later and reposted it back.. and they just replaced it, but when i closed my account they sent me a bill for it, and tuck the money out of my account without checking properly.

This service has potential but its so poorly executed!